Airports Taxi Transfers Reviews

Name: Airports Taxi Transfers
Address: 115 The Beaux Arts Building, 10-18 Manor Gardens, London, London
Rating: 4.77

4.8 Rating 54,953 Reviews

95 %

of reviewers recommend Airports Taxi Transfers

Company Reviews

Metrics

Info

4.8

Based on 54,953 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

+44 20 3529 6710

Location:

115 The Beaux Arts Building,
10-18 Manor Gardens,
London
London
N7 6JT

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Airports Taxi Transfers 5 star review on 20th April 2025

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would NEVER use them! Met 4 minutes late by a VERY rude young man. Could have been in my hotel by using a regular taxi much faster and without raising my blood pressure !!!”

Helpful Report

Posted 14 hours ago

“Please avoid this company. I had to cancel my transfer due to a medical emergency. I emailed the company the day before we were due to arrive to confirm cancellation & refund. This was done within the 24hr window as per terms & conditions. They refused the refund saying I was out of time. I sent a copy of an email from the company confirming my cancellation & that I should be refunded which was also dated within the 24 hr period. They still refused. It is despicable customer service and would urge people not to use them. If I could give no stars I would.”

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Posted 20 hours ago

“I booked with Airports Taxi Transfers 2 rides. One was my pick up from Bergamo airport to Milan centre on 18/04 and this transfer went ok. The other was my pick up from my Milan hotel to Bergamo airport on 22/04 at 4:30am. The driver never showed up for the second ride. I called numerous times the 2 emergency phone numbers provided via whatsapp and via normall call. I even texted both numbers via whatsapp and there was absolutely no response. I even called the office number but the offices were closed and prompted me to call the emergency numbers. After 30 minutes of no response of course we had to catch a last minute taxi to the airport so as not to miss our flight, and this taxi of course cost more money. This happened on 21/4. As of now, after nearly 24 hours have lapsed, on whatsapp I see that my messages were read by one of the 2 emergency numbers but still there has not been any response for an apology or a reimbursement. Never again with these people. Completely unreliable. And it goes withoutmsaying, I will not rest unil i get my refund.”

Helpful Report

Posted 1 day ago

“No show driver - my family and I were left stranded in New York for the return part of our transfer. We were a family of 4 adults and 2 young children. We waited for over 45 minutes for the driver. Tried calling the emergency numbers provided several times, private What’s App number, we messaged and emailed but no one answered. We ended up having to get a taxi which was very difficult to fit us all in and paid an absolute fortune to get us to Newark Airport. We just about made our flight. We have still not heard from this company or had any correspondence from them. Nothing. Phones and emails are all left unanswered. DO NOT BOOK. UNRELIABLE AND POSSIBLY A COMPLETE SCAM.”

Helpful Report

Posted 1 day ago

“I was charged 43 USD for booking that has never been confirmed!!!”

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Posted 1 day ago

“Reliable and on time Easy to book a taxi and contact the driver Price is slightly less than other companies”

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Posted 2 days ago

“Unfortunately we were left stranded by our driver at the Cancun airport with no call, no text message and did not pick up the phone when we tried calling. The staff at the airport was very helpful in trying to locate our driver. Fortunately the bus to our resort had not left yet. Because the driver at the airport bailed on us we could not wait at the resort for our return trip and had to go to the airport on the bus. We did however get communication from the return driver who did come to pick us up. I would suggest you pick a different service”

Helpful Report

Posted 2 days ago

“No recomiendo esta empresa a nadie. Nos dejó tirados en el aeropuerto de Milán a la 1 de la madrugada. Nuestro vuelo se retrasó, y como bien indica en la página tienes que llamar al número de emergencias y así lo hicimos, pero nadie contestó. Al llegar a Milán cual fue nuestra sorpresa, no había nadie esperándonos, dimos varias vueltas buscando pero nada de nada. Volvimos a llamar y llamar al número que dicen de emergencias, pero no se por qué lo llaman así, ya que nadie contestó. Así que a las 1,20 de la madrugada cansados de dar vueltas y llamar, tuvimos que buscar otra opción para llegar a Milán. Tuvimos suerte ya que pudimos coger un autobús que estaba a punto de salir hacia la estación central de Milán, lo que nos costó 20 euros. Pero ahí o termina todo, pues tuvimos que coger un taxi hasta nuestro hotel, otros 17 euros. Llegamos al hotel a las 3:00 de la madrugada. Me parece de ser muy poco profesionales, porque si deciden irse y no esperar, por lo menos pueden enviar un mensaje, pero lo primero es que deberían coger el teléfono por que no se para que lo ponen, si hemos sufrido un retraso en el vuelo, yo creo que deben esperar ya que los servicios que cobran no son baratos. No pueden dejar a la gente tirada en el aeropuerto a las 1 de la madrugada y sin dar señales. Vamos es que yo diría que ni fueron al aeropuerto, cobraron y ni aparecieron. Lo que deberían hacer es devolvernos el dinero.”

Helpful Report

Posted 2 days ago

“No one came to pick us up at the airport. We tried to call the number they gave us and it was an out of service number in China. The airport personnel had them paged throughout the airport, waited 2 hours and no one ever came. They even had the nerve to send a follow up email to rate their service and driver. I would definitely recommend NOT using this company!! Find a more reliable mode of transportation. We finally took a cab to our hotel which was cheaper than what they charged us!”

Helpful Report

Posted 3 days ago

“The service was excellent. We used it both from and to the airport. The price was good. Pickup from the hotel was flawless. Large van could comfortably hold six. Note to customers: At airport exit customs and baggage claim. Go to exits. Gate 14 is the farthest to the right. Board A1 refers to a small A1 sign on the first billboard to the right after exiting door 14.”

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Posted 3 days ago

“Our driver was punctual and very friendly and I would book again anytime”

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Posted 3 days ago

“These guys are so professional and in time that I was surprised and really amazed, our driver Mr Bhatia was very friendly and helped all possible way , thank you !”

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Posted 3 days ago

“Excellent service the driver was punctual and kind.”

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Posted 3 days ago

“It was easy to book through the website. Driver was.on time and journey was smooth.”

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Posted 3 days ago

“Used many times around the world. Very reliable & good value. Harry & Daisy”

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Posted 3 days ago

“Very good”

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Posted 3 days ago

“Excelent service!! Would book it again :) Mustafa was really nice and a great driver. Thanks!”

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Posted 3 days ago

“So lovely to be met at the Tunis-Carthage airport by a lovely gentleman with a very clean car and a safe and enjoyable ride to our hotel in Sidi Bou Said. Highly recommend”

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Posted 3 days ago

“Everything was smooth and clear, they were able to pick us early, a soon as we finished all the process in the airport.”

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Posted 3 days ago

“The best.!!!”

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Posted 3 days ago

Airports Taxi Transfers is rated 4.8 based on 54,953 reviews