Name: A Farley Country Attire
Address: 77 Harborough Road (A6), Kibworth,, Leicestershire
Rating: 4.36

“Still waiting for a refund on a cancelled order that I never actually received. I've now received an email confirming that A Farley have refunded my payment. Just checked by bank account and no they haven't and there are no transactions pending. Not sure what is going on with their Customer Service and Accounts Departments.”

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Posted 1 week ago

Thank you for your feedback. We’re sorry to hear about your experience and are keen to resolve this for you. We have been in touch, and we kindly ask you to respond at your earliest convenience so we can address this matter promptly. Please feel free to reach out directly to Emmie at emmie@afarley.co.uk if you have any further concerns or require assistance. Kind regards, A Farley Country Attire

Posted 1 week ago

“Very disappointed with the time it took to ship my order and also that I was asked to pay extra for shipping (for the latter, I received an email one month after the order was placed advising that shipping costs were higher than expected and that the company would need additional funds to ship). It seems you need more help in organising your shipments and also with ensuring you know what international shipping entails. Will not be ordering again.”

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Posted 1 week ago

Thank you for your feedback. We’re sorry to hear about your experience and are keen to resolve this for you. We have been in touch, and we kindly ask you to respond at your earliest convenience so we can address this matter promptly. Please feel free to reach out directly to Emmie at emmie@afarley.co.uk if you have any further concerns or require assistance. Kind regards, A Farley Country Attire

Posted 5 days ago

“I oder a belt form you and the sizes.i oder wos 32. That's my size and it didn't fit to small I sent it back for a sizes 36 which just fits and it's not the colouri order.”

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Posted 1 week ago

Thank you for your feedback. We’re sorry to hear about your experience and are keen to resolve this for you. We have been in touch, and we kindly ask you to respond at your earliest convenience so we can address this matter promptly. Please feel free to reach out directly to Emmie at emmie@afarley.co.uk if you have any further concerns or require assistance. Kind regards, A Farley Country Attire

Posted 5 days ago

“I will never buy anything from this company online. I purchased a coat on the 15th of December with express delivery from 3 to 6 days three weeks later following countless phone calls and emails being ignored they sent me the wrong coat!! so I drove an hour to personally deliver the wrong coat in store which was no help because the online shop and the store in Leicestershire are two separate entities. Jenny the store manager was very friendly and helpful to the best of her abilities and reassured me. They would send the coat out in a few days time. Two weeks later I get an email from the company with a refund and NO COAT!!!”

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Posted 1 month ago

Hi John, We’re sorry to hear about your experience and understand how frustrating it must have been. It seems your emails were sent to a no-reply email address during our busiest time of year, and we sincerely apologise that your concerns weren’t addressed sooner. We’ve since been in touch, and we understand you feel there’s nothing more we can do to resolve this. We’re genuinely sorry we couldn’t turn things around and appreciate your feedback as we work to improve. Kind regards, A Farley Country Attire

Posted 5 days ago

“Always look for the good in any business I buy from. However, got to be honest here. After ordering Wellingtons on 3rd January & stating a 3-6 DPD delivery window, there was still no sign of my order after 10 days. After numerous conversations with the robot and no further on, and phone lines saying not being answered because of volume of orders & the same with responding to emails – I finally got through to somebody on 20th Jan. They were issued that day, and finally arrived on 26th January. I have to say the lady I spoke to was very polite and apologetic and offered me a small gift as gesture of goodwill. However, the Wellingtons I ordered for a long weekend away on 13th January, did not arrive as promised. 23 days turnaround is poor. But what was more frustrating is the lack of communication. if they had contacted us telling us of their influx of orders and potential delivery time, it would've given me the option to cancel and purchase elsewhere. If we made our clients wait 23 days in our business, we'd have no clients left. Finally, the Wellington I ordered were a size 6 UK but the ones arrived were size 7UK fortunately with my insoles and two pair of socks, they're okay as I couldn't face the hassle of re-ordering. I'm sure this company has provided a good service for many others - but unfortunately for me, it has put me off purchasing anything else in the future. I wish them all the best.”

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Posted 1 month ago

Thank you for your feedback. We’re sorry to hear about your experience and are keen to resolve this for you. We have been in touch, and we kindly ask you to respond at your earliest convenience so we can address this matter promptly. Please feel free to reach out directly to Emmie at emmie@afarley.co.uk if you have any further concerns or require assistance. Kind regards, A Farley Country Attire

Posted 1 month ago

“Sorry but my experience was not good the whole shopping experince ws poor even returning the goods at my expense was bad when compared to say Gant UK and other web retailers”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re sorry to hear about your experience and are keen to resolve this for you. We have been in touch, and we kindly ask you to respond at your earliest convenience so we can address this matter promptly. Please feel free to reach out directly to Emmie at emmie@afarley.co.uk if you have any further concerns or require assistance. Kind regards, A Farley Country Attire

Posted 1 month ago

“Delivery was extremely long and when the boots arrived one boot was faulty Difficult to make contact for return”

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Posted 1 month ago

“TOO MUCH ON LINE PROMOTIONS.L HAVE ASKED TO UN SUBSCRIBE.”

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Posted 1 month ago

Thank you for your feedback. We’re sorry to hear about your experience and are keen to resolve this for you. We have been in touch, and we kindly ask you to respond at your earliest convenience so we can address this matter promptly. Please feel free to reach out directly to Phoebe at phoebe@afarley.co.uk if you have any further concerns or require assistance. Kind regards, A Farley Country Attire

Posted 1 month ago

“Not for the first time unable to deliver what was ordered. Difficult to deal with.”

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Posted 1 month ago

“T’he delivery took far too long, no information whatsoever in the meantime and there were custom duties to be paid in addition”

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Posted 1 month ago

Thank you for your feedback. We’re sorry to hear about your experience and are keen to resolve this for you. We have been in touch, and we kindly ask you to respond at your earliest convenience so we can address this matter promptly. Please feel free to reach out directly to Phoebe at phoebe@afarley.co.uk if you have any further concerns or require assistance. Kind regards, A Farley Country Attire

Posted 1 month ago

“The dispatch and delvery time is shocking.”

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Posted 1 month ago

“Poor company to deal with £400 plus pair of shoes arrived in a badly damaged box Contacted and ignored on everal occassions Would not recomened”

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Posted 2 months ago

“Paid for next day delivery, took 6 days to arrive”

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Posted 2 months ago

“Paid for express delivery (2-5 working days) and it arrived on 15 working day and when emailed to chase never had a response”

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Posted 2 months ago

“Product never received, reported 3 weeks Go and still no response!”

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Posted 2 months ago

“I need a different size of boot that I ordered for a Christmas present . Now I find not only that I can’t exchange them but I have to pay £10 to drive to a DPS return them and re order. AND the returns label isn’t available on your website so I have to wait to have them emailed to me - why? You haven’t been available since Christmas and now I’m 20th in a queue to speak to a customer services rep. I won’t be ordering from you again. It’s really very poor services indeed. Shocking.”

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Posted 3 months ago

“The item has been lost and no one will help me .”

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Posted 3 months ago

“Ordered some boots, took a week and a half to arrive, the fit was overly large (not their fault obviously), sent them an email asking how to return them, get a standardised reply say they’re busy and it’d take days to get back to me. After days of hearing nothing I called, the returns process is either a prepaid £10 DPD from their website or take your chances with your own courier. Not impressed.”

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Posted 3 months ago

“I made an order in November and I am still waiting for it to arrive after I was told it would take 4to 7 days.A Bain.”

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Posted 3 months ago

“Please could you get back to me regarding my order as I have not received it I have run up and nobody‘s got back to me. It is a Christmas present and I want to know what’s happened after you have been paid thank you E Hewitt.”

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Posted 3 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

A Farley Country Attire Reviews