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A Farley Country Attire Reviews

4.4 Rating 3,236 Reviews
82 %
of reviewers recommend A Farley Country Attire
4.4
Based on 3,236 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 76%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
Excellent company to deal with
Helpful Report
Posted 8 months ago
Quality product. Lightning delivery
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Posted 8 months ago
Excellent well made trowsers
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Posted 8 months ago
Dubarry boots received in very unacceptable condition even though I was told they had passed Dubarry quality control. Boots looked tired with wear marks from internal detailing and/or internal packaging, a long scratch as well as dark marks on them. A replacement pair were offered but in a damaged box. These boots were destined for a gift so neither were satisfactory and I requested a refund. This was received timeously.
Helpful Report
Posted 8 months ago
Thank you for your review and for kindly placing an order with A Farley Country Attire. We are very sorry to hear you were unhappy with the with the quality of the Dubarry boots you have ordered. As mentioned by my colleague, all items are ordered in directly from Dubarry after passing their quality control, however we understand your disappointment. I can see a replacement pair was offered, but sadly the box had a slight crack in it, which has happened in transit from Dubarry in Ireland to ourselves. We did not have any additional stock to offer, as unfortunately we were awaiting a restocking delivery to arrive from Dubarry. We understand the importance of receiving your order to a satisfactory manner and we are sorry we were not able to fulfill your order on this occasion. Kind regards, A Farley Country Attire
Posted 8 months ago
The lady on the phone was very helpful including repeating info as I have a hearing problem She also directed me to another product which was more appropriate . Unfortunely I need a bigger size so the wellingtons will have to be returned . This is very difficult if one isn't tech savvy and unless I can, get assistance from someone I will have to pay postage . I urge you to review this as it effectively negates the free return statement
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Posted 8 months ago
Used a Farley a few times now and products are always dispatched promptly and good service all round
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Posted 8 months ago
Very good experience and happy with purchases
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Posted 8 months ago
I have ordered from A Farley Country Attire on 2 or 3 previous occasions. On this my most recent order, I received exceptional service from Senior Customer Service Advisor Phoebe.
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Posted 8 months ago
If you could take care about customs clearance of your goods for deliveries to EU, your service would be perfect
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Posted 8 months ago
Customer service outstanding, speedy delivery. Purchased Harkila jacket 50% off and another10% for multi buy. Thanks
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Posted 8 months ago
Boots are small for size, make sure you go a size up! Also returns over £100 is NOT free o charge as stated on their policy!!
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Posted 8 months ago
Ordered a Tilley Hat which unfortunately was out of stock at the Manufacturers. Emmie from Customer Services took control of the situation and chased the tracking of the hat from The manufacturer to their warehouse and then sent it out to me. I was informed by email every step of the way and got it safely in the end. I would like to thank Emmie for going beyond the call of duty for her customers. Best Wishes Les Curtis
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Posted 8 months ago
It took over a month to deliver my shoes. There was some communication but really not enough. I'm not sure why they have an item on there web site when it's not available.
Helpful Report
Posted 8 months ago
Thank you for your review and for kindly placing an order with A Farley Country Attire. We have had a look into your order and can see we advised you once you placed your order that unfortunately we were awaiting a delayed restocking delivery of the item you had ordered and that this was due in at the end of April, and you were happy to wait. We can see you received your order at the end of April via DPD. We are sorry you feel that our communication was not enough, and we apologise that on this occasion we had an issue with our restocking delivery. Our customer service manager Holly has tried to contact you, if we could kindly ask if you could get back into contact with Holly on either 01164105440 or email Holly@afarley.co.uk. Once again we apologise for any inconvenience this may have caused. Kind regards, A Farley Country Attire
Posted 8 months ago
The product I received was really nice, however the box my wellies came in was battered and looked like it had already been used, other than this the product was amazing and it came with a freebie aswell, which was a lovely touch
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Posted 8 months ago
Thank you for your review and for kindly placing an order with A Farley Country Attire. We are very sorry to hear the outer box your wellingtons came in arrived damaged. We ensure a strict policy to make sure no boxes are dispatched if damaged, and unfortunately, this could have happened in transit. We appreciate how disappointing this could have been. Our customer service advisor Holly has tried to contact you regarding your order. If we could kindly ask you to get back into contact with Holly on either 01164105440 or Holly@afarley.co.uk. Sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire
Posted 8 months ago
Nice quality fast delivery from a great range, will shop again.
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Posted 8 months ago
I reordered another pair of trousers. My previous details were on their computer and the transaction took no longer than 5 minutes. The order was delivered exactly to the time scale I was quoted. Very satisfied
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Posted 8 months ago
Good service pity the polish didn’t arrive with the boots ordered as informed when placing the order a free tin of polish was included. Would have been a five star review but for this failing by order checker / quality control.
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Posted 8 months ago
Barkers shoes speak for themselves but always excellent service and customer service from A Farley super 👌
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Posted 8 months ago
Excellent all round service
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Posted 8 months ago
Good price, prompt delivery
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Posted 8 months ago
A Farley Country Attire is rated 4.4 based on 3,236 reviews