A Farley Country Attire Reviews

Name: A Farley Country Attire
Address: 77 Harborough Road (A6), Kibworth,, Leicestershire
Rating: 4.37

4.4 Rating 3,371 Reviews

81 %

of reviewers recommend A Farley Country Attire

4.4

Based on 3,371 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0116 2792211

Email:

support@afarley.co.uk

Location:

77 Harborough Road (A6), Kibworth,
Leicestershire
LE8 0RF

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A Farley Country Attire 5 star review on 6th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have tried for half an hour to get through to customer service to request an email with pre-paid postage to be sent. I was apparently number 1 in the queue at one point and still didn’t get to speak to anyone.”

Helpful Report

Posted 2 years ago

Thank you for your review. We can see our customer service manager has been in contact and a returns label has now been sent. Apologies once again for any inconvenience this may have caused. Kind regards A Farley Country Attire

Posted 2 years ago

“I ordered a tilly hat on the basis that it would be delivered in 5 - 6 days but it transpired they did not have it in stock and when i phoned they were unable to give a date when they would get it in. There is nowhere on the site saying that they do not carry the stock of this item. All pretty shabby. Needless to say it was late”

Helpful Report

Posted 2 years ago

“very helpful customer service but the chathams i bought came all scratched on the top of the shoe.”

Helpful Report

Posted 2 years ago

Thank you for placing an order with A Farley and for your review. We are very sorry to see your order arrived with some marks on the leather. We can see our customer service manager has been in contact and your issue has now been resolved. Sorry for any inconvenience this may have caused. Kind regards A Farley Country Attire

Posted 2 years ago

“Wrong size gloves sent - an 11 instead of a 9! To be fair, the plastic bag containing the gloves said 9, although the tab clearly showed that they were size 11. I am sending back for a replacement Update -8 June: I’m still waiting for the replacement gloves to be sent! No word from the company…”

Helpful Report

Posted 2 years ago

Thank you for kindly placing an order with A Farley and for leaving a review. We can see our customer service manager has been in touch to arrange the correct size to be sent out. Sorry for any inconvenience this may have caused. Kind regards A Farley Country Attire

Posted 2 years ago

“Ordered a product online and its been sent in the wrong colour. Been returned and hopefully now I will receive what I have ordered. Thank you”

Helpful Report

Posted 2 years ago

Thank you for kindly placing an order with A Farley and placing a review. We are sorry to hear we sent you the wrong colour item. Our customer service manager has spoken to your partner whose details were provided on the order and this has now been resolved. Sorry for any inconvenience this may have caused. Kind regards A Farley Country Attire

Posted 2 years ago

“The reason for the poor is because of a picking error meaning that I received the wrong item. I visited the shop to return. Staff each time I contacted by phone & staff in the shop were very pleasant and helpful, but picking errors are just hassle for a customer and a no no in business today with all the technology available. A simple human error I guess but enormously frustrating.”

Helpful Report

Posted 2 years ago

Good afternoon Ross, Thank you for kindly placing an order with A Farley and for taking the time to leave a review. We are sorry to hear we sent you the wrong item. I can see our customer service manager has been in contact with you in regards to your issue. Sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 2 years ago

“Ordered a heated gilet on 1 April, it arrived 25 April. No communication from them until I E mailed to find out status of order!! According to Website should have been within6 working days!! Always been pleased with the service when buying from the shop but ordering online was a different matter.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are very sorry to hear your order was delayed. We can see our customer services manager has been in contact with you in regards to the issues with your order. Sorry for any inconvenience this may have caused. Kind regards A Farley COuntry Attire

Posted 2 years ago

“Nice website Took quite a while longer than agreed for goods to arrive Packaged well Goods in great condition”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear your order arrived slightly later than advised but are pleased to hear you are happy with the item. We can see our customer service manager has been in contact in regards to your issue. Sorry for any inconvenience this may have caused. Kind regards A Farley Country Attire

Posted 2 years ago

“I had to follow up my order after 2 weeks of my purchase not arriving. I was told the product was out of stock and it would be shipped as soon as in stock. This was not mentioned at the point of sale plus I had no confirmation of my purchase. Had to follow up after another 2 weeks to then be told they had been dispatched that day. Total lack of communication was my main bug bare.”

Helpful Report

Posted 2 years ago

Thank you for your review. We can see our customer service manager has been in contact in regards to the issue with your order. We are very sorry for any inconvenience this may have caused. Kind regards A Farley Country Attire

Posted 2 years ago

“I paid in full for my order of sailing boots in early October but only received them in April. The company did include a carry bag and cleaning kit by way of compensation but the wait was way too long.”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for your review. We are very sorry you had to wait so long for the delivery of the item you have ordered. I can see shortly after placing the order you were advised we were awaiting further stock and sadly this was delayed by several months from our supplier. I can also see you have been in contact with our customer service manager who has also apologised for the length of time it took for you to receive your order. Sorry for any inconvenience this may have caused. Kind regards A Farley Country Attire

Posted 2 years ago

“Bit disappointed as the shoes, although made by the same manufacturer Dubarry, were the size I normally wear - 43- but were much bigger than usual. Have had to send them back and order a size smaller - but why?”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear your shoes did not fit. We order our Dubarry stock in directly from Dubarry and as far as we are aware Dubarry have not changed their sizing. Sorry for any inconvenience caused. Kind regards A Farley Country Attire

Posted 2 years ago

“The product I was shipped was good, although there was some minor loose stitches on the tie that needed to be snipped. The main issue is that I paid for 3 day delivery (the only option) by DPD, and the order wasn’t fulfilled on A. Farley’s website until four days after I ordered it. 3 days after that, (none of this including weekends), I received the tie, which I had ordered on the 8th, just over a week before Easter Weekend, which I had hoped to have it for. All in all, I paid for 3 day delivery and it arrived in 7 working days (ordered on 8th arrived on the 19th) so I was essentially charged for nothing, and unfortunately the issue has still not been resolved.”

Helpful Report

Posted 2 years ago

Thank you for your review and for kindly placing an order with A Farley Country Attire. We have had a look into your order and can see your order was placed on the free 6 working day delivery timeframe, which can be seen on your order confirmation. We have tracked your order with DPD and can see it arrived within this timeframe. Sorry if you expected the order to be with you sooner and did not have it in time for the Easter weekend as hoped. Our customer service manager has tried to contact you via telephone and sent you an email in regards to the loose stitches on the tie. If you would like to return it to us for a replacement we would be happy to arrange this for you. We apologise for any inconvenience this may have caused. We look forward to hearing back from you. Kind regards A Farley Country Attire

Posted 2 years ago

“You took my order and payment when you did not have the item in stock. You said at the time of order 5-6 business days for delivery. Only after I queried delivery did you admit to not having stock. I got my order only 2 days after the original suggested date so no big deal....but your management of expectations is very poor. You need to learn to be transparent up front and under-promise but over-deliver, not the other way around. The product was fine.”

Helpful Report

Posted 2 years ago

Thank you for your review and for kindly placing an order with A Farley. We are very sorry to hear your order was delayed due to a restocking issue. We are pleased to hear that when your order did arrive you were happy with the item. We apologise for any inconvenience this may have caused and thank you for your comments. Kind regards A Farley Country Attire

Posted 2 years ago

“Unfortunately I was unable to get my feet into the lovely boots. I had expected them to have a zip down the side. They looked very nice and appeared to be well made. I have returned them for a refund.”

Helpful Report

Posted 2 years ago

“Wrong size shoes sent.Returns impossible without speaking to someone and they don’t answer the phone”

Helpful Report

Posted 3 years ago

Thank you for your review. We are very sorry to hear we sent you the wrong size shoe. I can see you have been in contact with our customer service manager who has arranged for the correct size to be sent to you. Sorry for any inconvenience this may have caused. Kind regards A Farley Country Attire

Posted 3 years ago

“For the second time I have received trousers with each leg a slightly but noticeably different length. For the second time I will have to take a pair of trousers from you to a tailor for adjustment! As a separate point I notice the hip pockets are much shorter/shallower than other trouser makes/brands. For mobile phones etc I guess most of your customers would prefer normal pockets”

Helpful Report

Posted 3 years ago

“I ordered some wellingtons that I specifically needed in three days time so I ordered next day delivery. You failed to dispatch the goods until I contacted you asking their whereabouts.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are very sorry we failed to supply your order on a next working day delivery service and can see this charge was refunded back into your account. We can see you spoke to one of our customer service reps who put your order on a special saturday delivery service to be with you within the timescale you needed the boots. However, we apprecaite the boots were not delivered on the next working day delivery service as purchased and apologise of any inconvience this may have casued. Kind regards, A Farley Country Attire

Posted 3 years ago

“Unfortunately it took a long time to receive my order and not even an email from you saying it was late I received, and if I remember correctly I paid an extra amount for express delivery for that reason I leave two stars.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear your order was over the advised timeframe. We can see our customer service manager has since been in contact with you. Sorry for any inconvenience this may have caused. Kind regards A Farley Country Attire

Posted 3 years ago

“I ordered the Du Barry Roscommon boots on 6/12/21 and paid in full for my wife’s Christmas present. A Farley were out of stock and so were Du Barry. I agreed to wait, and was told that they may not be available until late February. They arrived last week and we were pleased. My wife wore them to a parish meeting on Thursday 3rd February and returned with a bloody right heel! On examination the boot had a leather lump in the inside heel that had caused the abrasion. On further inspection it was an obvious manufacturing fault that had not been discovered during any quality control examination, no excuse possible! The boots have now been packed for return by DPD. I have asked that a new replacement pair are sent asap. Del on time, month + late.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear your boots were faulty. We can see our customer service manager has been in contact and arranged for a replacement pair to be dispatched to you, along with a pre-paid returns label to return the faulty pair back to us. Apologies for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 3 years ago

“Received the wrong parcel due to incompetent warehouse staff.”

Helpful Report

Posted 3 years ago

Thank you for your review. I am sorry to see we have sent you the shoes your ordered with a rubber sole as opposed to the leather sole. I can see you have been in contact with our customer service team who offered to send out the correct boots but have instead opted for a refund. I can see the customer service team emailed you a pre-paid returns label to return the boots free of charge. The boots have been received back by ourselves today and a refund has been issued. Apologies for any inconveince this may have casued. Kind regards A Farley Country Attire

Posted 3 years ago

A Farley Country Attire is rated 4.4 based on 3,371 reviews