A Farley Country Attire Reviews

Name: A Farley Country Attire
Address: 77 Harborough Road (A6), Kibworth,, Leicestershire
Rating: 4.37

4.4 Rating 3,370 Reviews

81 %

of reviewers recommend A Farley Country Attire

4.4

Based on 3,370 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0116 2792211

Email:

support@afarley.co.uk

Location:

77 Harborough Road (A6), Kibworth,
Leicestershire
LE8 0RF

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A Farley Country Attire 5 star review on 6th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been trying to return my order without success”

Helpful Report

Posted 1 year ago

Thank you for kindly placing an order with A Farley. We are sorry you are having trouble returning your order to us. I have had a look into this and can see our customer service team leader Emmie has replied to your email advising how to return the item to us. Our customer service manager Holly has also tried to get into contact with you to help and advise, via the number provided on your order, however she has not been able to get through to you. If we could kindly ask you to get back into contact with Holly on either 01164105440 or email Holly@afarley.co.uk. Kind regards, A Farley Country Attire

Posted 1 year ago

“I am still waiting for the delivery! I ordered 2nd Nov and have written x2 emails with no response to date Please can you urgently update I look forward to hearing from you.”

Helpful Report

Posted 1 year ago

“I was sent the wrong size Chameau boots and have been trying ever since to obtain a return slip to send the boots back and get a refund as this was not included in the package. I have now sent 2 emails but have had no response.”

Helpful Report

Posted 1 year ago

“There seems to be confusion about the purchase. I made it last year and not this year.”

Helpful Report

Posted 1 year ago

“After ordering a pair of chinos priced in excess of £200, I was disappointed with the fit, all the trousers in my wardrobe are 34”waist, on attempting to try the new ones on I would have needed to order a 38” waist, returned and won’t order again”

Helpful Report

Posted 1 year ago

“I am still awaiting confirmation that my package has been shipped. No notifications received that package has been delayed in customs. Seems like there is a black hole in communcation. Very poor customer experience. Unlikely to recommend or purchase again.”

Helpful Report

Posted 1 year ago

Thank you for your review and for kindly placing an order with A Farley. We can confirm your order has been dispatched, and unfortunately, we have been trying to contact you to let you know your order is being held at customs awaiting custom fees to be paid by yourself before the parcel can be released. Unfortunately after speaking to DPD they have advised us there has been a big back log of communication regarding custom fees, and I can see one of our customer service advisors (Phoebe) has kept you informed of this via email. We will continue to be in contact in regards to custom fees and track your order closely so you can receive your order as soon as possible. Sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 1 year ago

“Supplied what I ordered, for the price I paid in a timely fashion. Nothing I wouldn't have expected 🤷”

Helpful Report

Posted 1 year ago

“The colour of the meyer shorts were completely different from that advertised on the online shopping picture. it is most unlikely that I will be buying anymore of this company's products.”

Helpful Report

Posted 1 year ago

“It’s been over 3 weeks since I returned both items at a cost of £349 and yet to receive my refund! Absolute disgrace!”

Helpful Report

Posted 1 year ago

“I’m trying to contact you via email, Instagram to ask how to change a product and no answers… no customer service at all. Thanks”

Helpful Report

Posted 1 year ago

Thank you for kindly placing an order with A Farley. I can see our customer service manager Holly has been in contact with you in regards to your query. We have tried to call you again this morning, but have not been able to get a response. Please can we ask you to kindly call Holly on 01164105440 so we can help you as necessary. Kind regards, A Farley Country Attire

Posted 1 year ago

“I have not yet received the item I ordered. This was clearly out of stock when I ordered it but I wasn't advised of this at the time. It came back into stock while I was on holiday and DPD attempted to deliver it twice. Their website now shows 'return to consignor'.”

Helpful Report

Posted 1 year ago

Thank you for your review and for placing an order with A Farley. We have tried to contact you providing the contact number on your order but unfortunately the number is not recognised. Your order was dispatched and out for delivery within the advised time frame. Looking at the DPD tracking for you order we can see DPD tried to deliver on 2 separate occasions. Unfortunately on both occasions you were not in to accept delivery. DPD then requested further information from yourself but sadly this was not provided. For this reason, DPD returned the parcel to us ('consignor'). Once we received the item back, we dispatched the item again to you and can see since it has been received. Our customer service manager Holly has also emailed you in regards to your order, if we could kindly ask you to get back into contact with Holly. Kind regards, A Farley Country Attire

Posted 1 year ago

“Would love to tell about quality of boots. However I still haven't received them from an order over a week ago. Just keep getting electronic emails saying that they have been delayed.”

Helpful Report

Posted 1 year ago

Thank you placing an order with A Farley. We have had a look into your order and unfortunately can see the delayed emails were sent via DPD ( our courier service) without advising us of any issues. We can see our customer service advisor has been taking care of your order which unfortunately has been delayed due to a issue in transit which is now being investigated with DPD. Our customer service advisor has taken ownership of your order and will keep you updated. Sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 1 year ago

“Sadly the worst customer experience I have had in a long time! No order acknowledgement, when I rang I was told order should be with me tomorrow 3 days later delivery advised that they were awaiting delivery of order. Tried emailing but email not deliverable. Needless to say my group and I will not be ordering again.”

Helpful Report

Posted 1 year ago

Thank you for kindly placing an order with A Farley. We are very sorry to hear you are not happy with our service. We have had a look into your order and can see your order was placed on a 5 - 7 working day delivery time frame. Upon tracking the order with DPD we can confirm your order was received within the 7 working days as advised on the order confirmation. We are very sorry for any confusion caused over the delivery time frame. Our customer service manager Holly has sent you an email in regards to your order and to explain. Kind regards, A Farley Country Attire

Posted 1 year ago

“Not yet arrived.it took several months from the order. i paid on 18 january,and at the end of august not yet arrived. more i have to pay 37 € for custom. never try again.”

Helpful Report

Posted 1 year ago

“Do not be fooled by this shop, it is not geared up for internet sales, so far, I ordered in stock items off the site, all of a sudden there was a lead time of 7-10 days on the stock (once they had my money). The goods arrived in parts. I had to pay for my return which was child-sized items. which took a week to acknowledge receipt even though the courier delivered the next day. Now they say if I am lucky I will get a refund in 14 days (if they are not too busy). I will never shop here again unless I want a laugh! They are not prepared for e-commerce and the way people shop today. I would say their shop is probably excellent in person.”

Helpful Report

Posted 1 year ago

“Been near on 3 weeks and still haven't received my belt buckle, communication has not been great, and tracking still shows dpd have not received the parcel don't think I'll be ordering again sorry”

Helpful Report

Posted 1 year ago

“Sitenot fit for purpose if ordering from outside UK. Prices should call outVAT excluded and other duties may be due. Very poor. Good product.”

Helpful Report

Posted 1 year ago

“Very disappointed with the service I received with my order. Only one of the four items I ordered have been delivered. Advised A Farley of this but they haven’t even given me the courtesy of a response. Very poor service.”

Helpful Report

Posted 1 year ago

“Placed an order over 10 days ago and still haven’t received it or had any confirmation of what is happening with it despite multiple emails. Very disappointing.”

Helpful Report

Posted 1 year ago

“ordered for delivery 3-5 working days on 12th July, still not delivered on 25th July, courier stated they tried to deliver on 21st July at 11.52, there was someone in the house and no card through door wish i had ordered directly from manufacturer”

Helpful Report

Posted 1 year ago

Thank you for your review and for kindly placing an order with A Farley. We are very sorry to hear you have had problems receiving your order via DPD. We can see you have now received your order successfully. Our customer service manager Holly has been in contact via email in regards to your issue above. If we could kindly ask you to get back into contact with Holly. Sorry for any inconvenience caused. Kind regards, A Farley Country Attire

Posted 1 year ago

A Farley Country Attire is rated 4.4 based on 3,370 reviews