A Farley Country Attire Reviews

Name: A Farley Country Attire
Address: 77 Harborough Road (A6), Kibworth,, Leicestershire
Rating: 4.37

4.4 Rating 3,370 Reviews

81 %

of reviewers recommend A Farley Country Attire

4.4

Based on 3,370 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0116 2792211

Email:

support@afarley.co.uk

Location:

77 Harborough Road (A6), Kibworth,
Leicestershire
LE8 0RF

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A Farley Country Attire 5 star review on 6th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a pair of shoes which ended up being faulty sent them back for repair which took 11 weeks of chasing to be then told I couldn't get my money back only a credit note or replacement.”

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Posted 1 year ago

“Poor communication for order delivery”

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Posted 1 year ago

“Not great first impression as the wellies were faulty.”

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Posted 1 year ago

“Ordering process simple. Refunds process painfully slow (still waiting for refund 2 weeks after item was was received by A Farley. Asked for an update by email, as yet no reply.”

Helpful Report

Posted 1 year ago

Thank you for kindly placing an order with A Farley Country Attire. Sorry to hear you have not yet received your refund, our customer service manager Holly has had a look into this and can see we have received your return. We advise on our website refunds can take up to 14 working days to be processed from the date the return was received. However, we have fast tracked this for you and can confirm your refund has now been processed on the 10th working day. This may take up to 3 days to show back into your account. Our customer service manager has also sent you an email confirming. Kind regards, A Farley Country Attire

Posted 1 year ago

“Do not believe the falsehood about 24 hour DPD delivery. I ordered 3 items which the Farley website assured me at every stage would be delivered next day. Having not received even a dispatch email after 3 days, I enquired on the phone, only to be told that my order was on a 5 day dispatch service. The delay was not the courier, it was Farleys not even shipping it. Sadly, I wanted the clothes I'd ordered in time to take them with me on holiday, which was now not going to be the case, so effectively, Farleys had taken my money under false pretences. I pointed this out to the customer services person, who said she would raise the matter with their website and marketing team. I notice today that their website still states everything will be delivered in 24 hours, so I guess they are still happy to take everyone else's money under false pretences too.”

Helpful Report

Posted 1 year ago

Thank you for your review and for kindly placing an order with A Farley Country Attire. We are very sorry to hear you were unable to receive your order next day. Unfortunately not all of our items are advertised under the next working day delivery service. At the basket stage of the checkout it will advise you what delivery options are available for the item/s you are ordering. However, we apologise for any conflicting or confusing information on our website and will be sure to look into this. Our customer service manager Holly has tried to get into contact with you and has also sent you an email. If we could kindly ask you to get back into contact with Holly on either Holly@Afarley.co.uk or call Holly on 01164105440. We are very sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 1 year ago

“It took twice as long as advertised to deliver”

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Posted 1 year ago

“I still haven’t received my order. I’ve sent two emails inquiring about the status and haven’t received a response for either one.”

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Posted 1 year ago

Thank you for your review and for kindly placing an order with A Farley. We are very sorry to hear you had not received your order when your review was left. However, we have tracked your order with our international courier service and can see your order was received yesterday. Our customer service manager Holly has been in contact via email to apologise for the delay in receiving your order. Sorry for any inconvenience this may have caused. Kind regards, A Farley Country Attire

Posted 1 year ago

“Website shows a huge range of products from quality brands. Prices are certainly competitive with rival on line outlets. The problem comes with their deliivery schedule, the items I purchased had an advertised delivery of 5 to 7 days which in terms of the majority of on line traders is very slow however I accepted this when making my order. I was advised I would receive an email confirming when dispatch was made, after 9 days having heard nothing I emailed the company but the email bounced back as undeliverable despite using their own contact link? After 12 days I telephoned and after being on hold for 15 minutes was advised that the items had been dispatched that day. I received an email confirming this and they were delivered the following day by DPD. 13 days however is todays climate is not, in my opinion, a satisfactory time span for on line deliveries. On a plus the items I purchased were of the quality I expected.”

Helpful Report

Posted 1 year ago

Thank you for kindly placing an order with A Farley. We are very sorry to hear you are not happy with our service. We have had a look into your order and can see your order was placed on a 5 - 7 working day delivery time frame. During this time there was a bank holiday also included which unfortunately is not classed as a working day. Upon tracking the order with DPD we can confirm your order was received within the 7 working days as advised on the order confirmation. We are very sorry for any confusion caused over the delivery time frame. Our customer service manager Holly has sent you an email in regards to your order and to explain. Kind regards, A Farley Country Attire

Posted 1 year ago

“The boots I ordered from you were to big. They were in the sale. I ordered a pair in a smaller size. But they charge full price for them.”

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Posted 1 year ago

“Haven't received my ordered and the money has gone out of my account please can some let me know what is happening”

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Posted 1 year ago

“Item arrived faulty, obviously no pre check before dispatch. E mail address on order page appears to be unavailable.”

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Posted 1 year ago

“I would be pleased to provide a review however the item that I ordered 30 days ago still hasn’t arrived. I only hope that it fits perfectly as I’m afraid of how long an exchange might take.”

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Posted 1 year ago

“The packaging arrived a whole week later, but to my disappointment, If I wanted to return the items there was no invoice or returns label included. Despite my efforts to contact the company through email and telephone, I received no response, even though I had reached out prior to the delivery just to clarify a question It is clear that there is a need for significant improvement in customer care and product quality.”

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Posted 1 year ago

“Great product. Delivery service poor”

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Posted 1 year ago

“Far too long for delivery . Only informed there was a problem with stock 2 weeks after initial order even though all items were still showing as in stock.”

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Posted 1 year ago

“Bought lots of expensive shoes from yourself and only realised I have to pay nearly £8 to return a pair of shoes that are not suitable, very disappointed with your policy”

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Posted 1 year ago

“Delivery was late. Contradicting information about postal charges. Very poor communication from the delivery firm. Communication with Farley wasn't satisfactory and I had to ask and send emails asking where my delivery was. I doubt I will order again.”

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Posted 1 year ago

“The delivery time from order to reseve is too long ( order 10 /03/2023 To 23/06/2023) Whithout any information to the costumer. There is no indication that taxes for export are not incluted.”

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Posted 1 year ago

Thank you for your review and for kindly placing an order with A Farley Country Attire. We apologise that your order took longer to receive than initially advise. Having looked into your order we can see there was a few issues with some of the items on your order which you were in contact with our customer service advisor Louisa. Sorry for any inconvenience this may have caused. As advised on our website under shipping, for orders to the EU, you will not be charged any taxes or custom fees at the checkout. These fees will be payable to your local customs office when your parcel enters your country. Kind regards, A Farley Country Attire

Posted 1 year ago

“ordered 2 pairs of trousers in different colours which took 3 weeks to arrive and on opening them, they were both the same colour.”

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Posted 1 year ago

“First order turned up really quickly. Second one still waiting for!”

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Posted 1 year ago

A Farley Country Attire is rated 4.4 based on 3,370 reviews