A Farley Country Attire Reviews

Name: A Farley Country Attire
Address: 77 Harborough Road (A6), Kibworth,, Leicestershire
Rating: 4.37

4.4 Rating 3,371 Reviews

81 %

of reviewers recommend A Farley Country Attire

4.4

Based on 3,371 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0116 2792211

Email:

support@afarley.co.uk

Location:

77 Harborough Road (A6), Kibworth,
Leicestershire
LE8 0RF

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A Farley Country Attire 5 star review on 6th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I telephoned A. Farley to check on the calf measurement prior to ordering a pair of size 3 Galway Boots. Based on the sizes listed on the product on the Farley site, and the assurance from the colleague I spoke to, that the boots were a 'generous' fit, I ordered the regular fit. When the boots arrived, I couldn't squeeze my foot into them. Upon measuring them with a measuring tape, I found them to fall short of the measurements stated. I e-mailed Farley on (7th Nov and again on 13th Nov) to say that I was unwilling to pay £8.95 delivery charge to return the boots - I received no reply! UPDATE - 16 November 2023 I have received an e-mail containing the return DPD label which I appreciate. The boots have now been returned. I do think feedback is necessary to Dubarry by their stockists with regard to the calf measurement on the smaller sizes. A size 3 (36) does not mean that an adult has child-size calves! The Galway boot is a beautiful boot but their sizing needs to be reviewed.”

Helpful Report

Posted 1 year ago

“No problem with the product when it arrived. The problem was the process. When I ordered, I had an email to say to download a Shop app that would track my order. When package didn't arrive after few days (my expectation), I tried to use the app which did not display my order at all. So I had to call customer services, who said the app doesn't work until the package is despatched - so what was the point in that! The package did arrive after a week (5 working days) which was ok but I was put to bother because of the faulty tracking system. Shame.”

Helpful Report

Posted 1 year ago

“Surprised I didn’t receive email confirming dispatch. All other companies I use keep me informed of order progress. Opted for standard delivery so parcel took over a week to arrive. Lost the enthusiasm for purchase so probably will not order from you again.”

Helpful Report

Posted 1 year ago

“On-line department leaves a little to be desired. Slow in despatching. Think a shake-up is required. Best optiion is to call the shop at Kibworth, or visit in person. Great personal service and great products. Ask for Ryan. Really nice chap and makes you feel like you are receiving a very special individual service. Thanks for your help and support Ryan.”

Helpful Report

Posted 1 year ago

“The purchase was ok, but I still don't have my order, as DHL told me I wasn't at home. this cannot be, as I am not mobile at the moment and cannot leave the house. I now have to organize somebody to fetch my parcel at the coop in Pickering. I don't think that is very helpful.”

Helpful Report

Posted 1 year ago

“I can't give an accurate star value as they wildly went from hopeless to very good. First up they advertised a sale when the current price for my selected garment was £30 cheaper. This was literally overnight. Then they said (good) I could have my garment at the lower price. Getting better. Then I ordered my selected garment at the HIGHER price; in order to get it at 15% off which made the difference negligible. Good. Then (bad), I ordered a nice, expensive lumberjack shirt. 10% off. The original item was on next day delivery. The shirt was not. Meaning; I did not get my original order (a Barbour) as it was held back pending the arrival of the shirt coming into stock. So: if you order two items just check the delivery times. Then; (excellent). Holly and Phoebe sorted this all out. I got my Barbour the next day. Then the shirt a few days later. Result: they are a good company with excellent customer service. I would use them again.OK 5 star customer service. Managers need to be more aware. 2 star management saved by your brilliant CS.”

Helpful Report

Posted 1 year ago

Thank you for shopping with A Farley and for your review. We are very sorry you had a few issues with your order. Unfortunately not all items on our website are available for next working day delivery, however, we are more than happy to ship any items on the order that are available for immediate dispatch separately if there is urgent requirement. On this occasion we can see Holly and Phoebe arranged this for you and we are pleased to hear you were happy with their service. Thank you for your comments, we always appreciate our customers feedback in order for us to be able to identity where we need improvements, and to make necessary changes to enable us to provide a better service for our customers in the future. Kind regards, A Farley Country Attire

Posted 1 year ago

“After a visit to their shop last year I found they sell my favourite chinos and saw a pair in their sale which were an uncommon and nice colour. I decided I would try and purchase a pair this year. I logged onto the web site and found the still stocked them, and placed an order for my size. The web site was good and easy to use and the free delivery and all communications were prompt. Unfortunately, when they arrived they were the wrong colour!! and just a normal/common brown colour and not the caramel colour I desired! I did however decide to keep them, as they are still the standard and quality of chinos I like to wear.”

Helpful Report

Posted 1 year ago

Thank you for kindly placing an order with A Farley Country Attire and for your review. We have had a look into your order and can see the trousers you have received are the correct trousers. This style of trousers are only made in this Brown colour but are named from Meyer as the colour 'Caramel'. This is a new seasonal colour produced by Meyer for Autumn Winter 2023, the trousers you tried on last year in our shop may have been a seasonal colour from the previous year. We are however pleased to hear you liked the quality of the trousers and therefore decided to keep them. Kind regards, A Farley Country Attire

Posted 1 year ago

“I Purchased a pair of Harklia Asmund Trousers, great feel & fit but the quality is questionable, first day out a thorn tore through the knee fabric, the web image gives the impression that the knee is reinforced, also it would be good if "standard" leg measurements were available rather than an unfinished hem so the trousers are good to go rather than needing to be proficient with a needle and thread !”

Helpful Report

Posted 1 year ago

“Not a speedy service.”

Helpful Report

Posted 1 year ago

“I bought the item (Dubarry Antrim boots) and paid for 3-5 working days delivery, and was told I would receive notification when they would be despatched. I heard nothing and messaged A Farley a couple of times asking for an update. To be fair, I sent them to the sales address, but my messages should still have elicited a reply. I did get a response once I messaged customer service. The 3-5 workings days should have seen my order arrive Weds - Fri last week. They arrived the week after, on the Tuesday. So what? some might think. The ‘so what’ is my boots arriving late, and not much urgency behind responding to my request for an update. You buy something, you expect someone to even pretend that they care. Not great. In comparison with other companies, somewhat behind in delivering a decent customer service, is my take on it.”

Helpful Report

Posted 1 year ago

“Trousers - excellent quality but the sizing is odd!”

Helpful Report

Posted 1 year ago

“Great products and decent price but they don’t tell you about any delivery delays and delivery is not quick so you need to be patient for the goods”

Helpful Report

Posted 1 year ago

“Prices ok, but £8.95 for a return label and very slow to dispatch. (Took a full week to receive some boots after ordering- Tuesday to Tuesday).”

Helpful Report

Posted 1 year ago

“Great product and price, poor communication. I waited the 7 working days for delivery nothing arrived and no contact from A Farley Country Attire. I phoned and the item was delivered the next day.”

Helpful Report

Posted 1 year ago

Thank you for your review and for kindly placing an order with A Farley Country Attire. Sorry to hear you were not satisfied with our service. We have had a look into your order and can see your order was placed on the bank holiday weekend, meaning unfortunately Monday was not classed as a working day. We have tracked your order with DPD and can see your order was received within the advised delivery time frame on your confirmation order of 5 - 7 working days. Kind regards, A Farley Country Attire

Posted 1 year ago

“Very disappointed by my Hoggs moleskin trousers. They turned out to be very expensive jeans. And it would costs me £8+ to return them Have baught Hoggs moleskins for 50 years and now they are only jeans. Not Farleys fault.”

Helpful Report

Posted 1 year ago

“Delays in delivery ment part of my order faied to arrive intime for my holiday”

Helpful Report

Posted 1 year ago

“Quality product.....when I eventually got it. Ordered a Gilet and a few days later was called to say my colour was not available. I accepted an aleternative colour. Two weeks later nothing had arrived and I called back to find out what had happened. The information from the follow-up phone call had not been passed to the Warehouse. The assistant apologised and said it would be dispatched with a 3-5 delivery time. The prodict eventually arrived a week later.”

Helpful Report

Posted 1 year ago

“Took 7weeks for delivery great product”

Helpful Report

Posted 1 year ago

“Bought a pair of shoes. Included with the order was an offer of a free pair of cedarwood shoe trees (£35...as advertised on website - and which were itemised on my order summary). Shoe trees did not arrive. On phoning Customer services, I was told that shoetrees were no longer on offer and had been removed from the website. This clearly was not the case (as I write this, the offer is STILL on the website). The agent said that Farleys were now sending out some polish as a substitute. I pointed out that if this was the case, where was my polish as I hadn't received that either! It's not a big deal.. but just think it is a little disingenuous to say the customer is getting something - and then told they are not getting it "after the fact". Without this hiccup, I would have given Farleys 5 stars. Delivery and Staff were very good.”

Helpful Report

Posted 1 year ago

“Belt is excellent, and good value for money. Postage and packing is not cheap however especially as they were VERY Slow to dispatch to the point of having to send an email to chase up order. They never did respond to my email but interestingly the dispatch confirmation popped up same day.”

Helpful Report

Posted 1 year ago

A Farley Country Attire is rated 4.4 based on 3,371 reviews