Aerial Direct Reviews

Name: Aerial Direct
Rating: 4.43

4.4 Rating 82 Reviews

87 %

of reviewers recommend Aerial Direct

Company Reviews

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Visit Website

Phone:

01329558558

Email:

jarred.rees@aerial-direct.co.uk

Location:

1 Barnes Wallis Road, Fareham
PO15 5UA

Anonymous

Anonymous // 01/01/2019

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“Fantastic customer service throughout. Both representatives I spoke to were incredibly friendly and were able to find the best deal for me and my budget. Would highly recommend.”

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Posted 3 years ago

Thank you very much for your kind review Laura.

Posted 2 years ago

“Very professional, great partner for o2 and the staff are fantastic!”

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Posted 3 years ago

Great to hear, many thanks for your kind words!

Posted 2 years ago

“I have been with Aerial Direct for a good number of years now, and so far have received nothing but a perfect service from them. Even when they contact me regarding my contract or a possible phone upgrade, they are not pushy, but they are polite and very informative. Not your typical bullyish sales techniques I have received from others. I hope to deal with them for a lot longer.”

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Posted 3 years ago

Thank you for your kind words and review Adam.

Posted 2 years ago

“Michelle keegan was so nice and friendly and nothing was too much trouble to explain things to me”

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Posted 3 years ago

Thanks for your review and we'll be sure to pass on your thanks to Michelle.

Posted 2 years ago

“Pushy sales, poor value, charges after leaving out of contract. I would advise anyone to ignore their calls and stick with short period standard contracts from carriers.”

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Posted 3 years ago

“Avoid. Hard aggressive sales techniques. Do not agree anything over the phone with them.”

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Posted 3 years ago

“Thank you to staff member Michelle Keegan for supporting me in receiving new data quantity in my renewal of a contract.It was a quick and easy to follow reply to my email.”

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Posted 3 years ago

Thank you Judy, we're glad to help!

Posted 2 years ago

“after a short spell off line, probably due to myself misunderstanding instructions, I spoke to a very helpful Young man called James. I am now back on line thanks to his patience and advise. Thank you for helping.”

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Posted 3 years ago

Thank you for taking the time to review our service, its great to hear James was able to help you.

Posted 2 years ago

“It was quick call as I had not receive my discount, query was answered very quickly and they said will be paid 2 months together.”

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Posted 3 years ago

Glad we could help Ravindra.

Posted 2 years ago

“I have been with arial direct now for roughly 4 years they have been amazing. Always good communication Excellent service Very patient Would highly recommend”

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Posted 3 years ago

Thanks for your great review and please recommend away!

Posted 2 years ago

“Dealt with query on contract and resolved immediately many thanks”

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Posted 3 years ago

Thank you Steve, we're glad to help.

Posted 2 years ago

“The screen on my mobile broke and I couldn't get the Sim out to put in new phone. It took a couple of attempts to contact aerial through their online chat initially however they sent a replacement Sim. Michelle validated it quickly in new phone and now working again! Have been with Aerial for a few years and generally found them to be courteous and helpful.”

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Posted 3 years ago

Great to hear Emma, glad we were able to help!

Posted 2 years ago

“Ariel direct were very helpful with my phone bill enquire Sandra was very helpful excellent customer service by Sandra”

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Posted 4 years ago

Thank you for your review Gillian, I'll pass on your kind words to Sandra.

Posted 2 years ago

“Dont get involved with them. I have been left with 2 massive O2 contracts which I apparently agreed to over the phone and when I asked for recording of conversation I was repeatedly sent a dead link. My signal has disappeared entirely at my home address and thier suggestion was to use a boost box which relies on and drains my VODAFONE wi-fi. After numerous complaints and exhausting all avenues and even an apology it turns out they are powerless to cancel my contract only 02 can (but wont). Might as well cut out the middle man and deal direct with service provider would be my advice to anyone thinking of going with ariel direct.”

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Posted 4 years ago

“If only zero stars were available. Mis sold in first place and still attempting to get out of a contract that was first signed seven years ago. No billing offered, no portal or paper bills sent. Working from home set up is farcical at times going off the people I've spoken to, but the fact that 2GB of data is near £24 should have you running for the hills if the other stuff didn't. Awful.”

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Posted 4 years ago

“The lady I spoke to was very pleasant and lovely to speak to she helped me with my query and I was happy with the outcome”

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Posted 4 years ago

Thanks for your review Linda!

Posted 2 years ago

“Spoke to luc yexley on Friday 18th September 2020 and he was very helpful with my mobile phone renewal brilliant service”

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Posted 4 years ago

Thank you Andy and I'll pass on to Luc.

Posted 2 years ago

“Spoke to James this afternoon to re-activate my discount. Very polite and professional, nothing was a problem. Excellent service. Thank you.”

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Posted 4 years ago

Great to hear, thank you Margaret.

Posted 2 years ago

“Spot on as always, very considerate and understanding of my situation. Straight to the point and no industry jargon”

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Posted 4 years ago

Simple and easy! Great to hear Graham.

Posted 2 years ago

“Excellent service Very knowledgeable and professional Couldn’t do enough to help”

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Posted 4 years ago

Thanks for your kind words and tell your friends!

Posted 2 years ago

Aerial Direct is rated 4.4 based on 82 reviews