Aerial Direct Reviews

Name: Aerial Direct
Rating: 4.43

4.4 Rating 82 Reviews

87 %

of reviewers recommend Aerial Direct

Company Reviews

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Visit Website

Phone:

01329558558

Email:

jarred.rees@aerial-direct.co.uk

Location:

1 Barnes Wallis Road, Fareham
PO15 5UA

Anonymous

Anonymous // 01/01/2019

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“I had to contact Aerial regarding my switch to them and apparent loss of 4G. My contact was James, who couldn’t have been more helpful. He has given me to confidence that the switch was right for me”

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Posted 2 years ago

Lovely to hear, thank you Ian.

Posted 2 years ago

“Absolute treasure”

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Posted 2 years ago

Thanks Susan, you are a jewel in our treasure trove!

Posted 2 years ago

“Julie was just lovely to deal with.”

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Posted 2 years ago

Thank you and I'll pass it on to Julie.

Posted 2 years ago

“Phone answered promptly Very pleasant helpful operator”

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Posted 2 years ago

Thank you Julie, glad we could help!

Posted 2 years ago

“Never let me down,always spot on,got me sorted straight away,I wish more company's were like this”

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Posted 2 years ago

That's great to hear, thank you Anthony!

Posted 2 years ago

“Query over bill answered clearly and concisely in a friendly customer focussed approach.”

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Posted 2 years ago

Glad we could help Simon.

Posted 2 years ago

“Excellent response - very helpful”

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Posted 2 years ago

Thank you John, glad we could help.

Posted 2 years ago

“I spoke to avery pleasant and helpful agent. All of my questions were answered and my problem solved”

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Posted 2 years ago

Lovely to hear, thank you!

Posted 2 years ago

“Can not fault service at every part of conversation throughout”

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Posted 2 years ago

Thank you Kathleen, it's great to hear!

Posted 2 years ago

“Good value for money.”

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Posted 2 years ago

Great to hear, value & service is certainly our aim.

Posted 2 years ago

“just found out my mother has been cold called over the years to upgrade her contract, she's paying way over the odds for what she's getting and locked in for three years too. i called on her behalf and got absolutley no help from them despite me explaining she's elderly and has no idea what she's doing. (she thought she was on a monthly contract)”

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Posted 2 years ago

“Biggest mistake of my life joining these stuck in 24 month contract with these now should have shopped around should have never left 02 I had a monthly running contract with them avoid them”

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Posted 2 years ago

I'm sorry to hear this however when reducing costs and providing better value does often mean extending your term. Please call in to our customer service team and we can see if we can further help you. Thanks Aerial

Posted 2 years ago

“Good assortment of goods.”

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Posted 2 years ago

Great to hear Robert!

Posted 2 years ago

“Would give negative stars if I could. I'm autistic and only found out today that Myo2 wasn't working because I have a business account with Aerial Direct? The O2 worker on the phone commented about how "shaken" I sounded to find out. Contrastingly when put through to aerial direct, my frustration from the last 8 months bubbled over and I was in tears. All my safeguards, put in place with o2 for my additional needs weren't there suddenly after, what I believed, was a renewed contract with o2 - directly. The manager I spoke to was rude and horrible, threatening and demeaning. Telling me he was raising this as a "high level complaint" but teasing/threatening that if I was on a higher contract previously that I would be put back onto that & that I would be stuck with that. Telling me that Aerial Direct, "can do anything," where according to him I, "want to go back to the consumer market where I will be set with a fixed contract." Telephone companies have a *legal* obligation and duty of care owed to their customers. If paying your phone bill is contributing to financial hardship and they do nothing after you have made them aware, then that's a breach of their duty of care. By LAW they have to help you. (I am a law student in Oxford but I still DO have a disability and noteworthy difficulties frequently.) I don't understand the relationship between Aerial and O2, as I can't do basic things, like change my address, when I phone up o2. I have to go to a 3rd party company - the manager got really angry & raised his voice at me, when I said this, saying that they WERE O2. Right after O2 confirmed that they were different and that I was contracted to them. As a vulnerable and autistic individual... this was my experience. I will be reporting this to the telecoms ombudsman as this is grossly erring and not right. Those threats were pressure tactics being used on an upset autistic individual to try and avoid the process of putting them back directly with o2.”

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Posted 2 years ago

“Michell from customer services was helpful and helped me make savings on my account”

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Posted 2 years ago

Thank you Sue and great to hear!

Posted 2 years ago

“Poor costumer service”

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Posted 2 years ago

Unfortunately, we have been unable to find an account held with Aerial using your email address. Please call in to our customer care team, we'll be happy to look at your account and try our very best to help.

Posted 2 years ago

“THEY HIDE BEHIND O2 !! Absolutely terrible experience!! All the previous reviews’ stating about being tricked into 24 months contracts are true !! I feel like I was hijacked from 02 by This Ariel Direct Company who no one at 02 knows about Claiming that I agreed to a business contact that I neither remember or needed !! Days spent on the phone this issue is still unresolved! I could rant all day! AVOID AT ALL COSTS!!”

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Posted 2 years ago

“Dont expect any sort of support or assistance when things go wrong. Calls are not returned and staff are brash and rude.”

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Posted 2 years ago

We are saddened to hear this Makr - we have a strict compliance team and measures to ensure no call backs are missed. Please can you call into our customer service team and rest assured we'll work hard to resolve but also look into any unreturned calls. Kind regards, Aerial.

Posted 2 years ago

“Very good service sorted my problem out with no hassle 👍”

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Posted 2 years ago

Great to hear, thank you Keith.

Posted 2 years ago

“Been with Aerial now for well over seven years and had second to non-service, as long as you understand that you may end up extending your agreement with O2 then all is well. I buy my handset outright and happy to pay Aerial for customer service and support. Brilliant.”

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Posted 3 years ago

Fantastic to hear this Jason, thank you for taking the time to review our service.

Posted 2 years ago

Aerial Direct is rated 4.4 based on 82 reviews