Adrian Flux Reviews

Name: Adrian Flux
Address: East Winch Hall, East Winch, Kings Lynn
Rating: 2.80

2.8 Rating 354 Reviews

49 %

of reviewers recommend Adrian Flux

Company Reviews

Metrics

Info

2.8

Based on 354 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0344 381 6502

Email:

contact-us@adrianflux.co.uk

Location:

East Winch Hall, East Winch
Kings Lynn
PE32 1HN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been trying all day on and off to get through to the renewals team, holding on each time for more than 15 minutes. Well, I've now given up and I won't be renewing. Pathetic!”

Helpful Report

Posted 2 months ago

“Sent my son a new quote that didn't require the black box, then as he's just changed job title they used that as an excuse not to insure him plus the black box had to stay on with that quote they sent, poor business skills. Stay away.”

Helpful Report

Posted 3 months ago

“Very expensive commission charges.Be carefully when you do policy with them specially over phone.”

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Posted 3 months ago

“Write my car off without even looking at it then don't pay out as became unemployed”

Helpful Report

Posted 7 months ago

“Sold my can part way through the year. Phoned to cancel and was told there's no refund. Make sure you read the T&C very carefully. Never experienced this with any other insurance company.”

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Posted 7 months ago

“Do not use this company there are totally un helpful my law company are looking in to there policy’s .”

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Posted 8 months ago

“I have recommended this company several times over the years my son has used them. However, my son has been poorly treated - treated quite ruthlessly actually - since he cancelled his policy in March. He is out of the country and emailed to say he had sold his car and didn't need the insurance any more and could they refund him anything that might be due. They apparently emailed back (he didn't receive it) to ask him to confirm again whether he definitely wanted to cancel, or whether they should carry the policy on against a "dummy registration". Whatever one of these is?! Can they even do this? Surely a new car = new policy? Upshot of this is that Adrian Flux did not cancel his policy in March as instructed, did not refund any monies due back to my son AND then renewed the policy for a car sold 4 months ago and took £500 out of his bank account this week! We are nowhere near sorting this mess out and I wanted to post this as a warning to any parents of younger people that they seem to need to be super careful with this company. I do not like how they have manipulated this situation with a young person not very experienced in formal communication, especially as he is so far from home and with an 8-hour time difference cannot communicate at all well.”

Helpful Report

Posted 8 months ago

“🛑Avoid this company🛑 extremely unprofessional . wooden door garage would not consider as garage. you will lose your deposit even might have to pay outstanding . please guys avoid this company, try somewhere else.”

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Posted 8 months ago

“Auto renewal confirmed with Adrian Flux for the 6th year and then I get a message to say they need tracker documentation that’s ok but then get advised that my tracker isn’t accepted so £94 to buy there tracker sounds like a scam to me? They should honour there auto renewal agreement. I might be old school but a deal is a deal and any cost changes should be advised prior to renewal.”

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Posted 9 months ago

“Worst company ever have to leading, they take you money and if you ever have a problem they don’t care.”

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Posted 10 months ago

“Called on Tues 19th because it’s impossible to get a quote online, spoke to a receptionist who said there’s a 20 minute queue and we close shortly, took car make/model, requested a call back for weds 20th, didn’t happen. Thursday, nothing, Friday…nothing! Great service for a new customer!”

Helpful Report

Posted 1 year ago

“I’ve unfortunately signed up for a year it will not be renewed I’ve paid cash £1700.++ I’ve paid to be driven mad thanks”

Helpful Report

Posted 1 year ago

“AVOID! Very bad experience and appalling customer service. It initially took them two weeks to eventually find my policy, and in the end I gave up perusing a very small claim and paid myself. Now they will not renew my insurance as "the claim" was written off as a loss even though the claim was closed and no payment made!!! Complete incompetence, at one point they even said I had a pay-out of almost £2000, and I had to contact the underwriter direct for written confirmation for proof to send to Adrian Flux”

Helpful Report

Posted 1 year ago

“It’s taken three weeks of chasing a quote for HNWI building insurance for a substantial London property to additionally provide flood insurance, potentially moving onto high value cars and jewelry also needing to be covered. They have not even had the decency to pick up the phone with any updates not even once, nor e-mail. My PA has chased and chased just about every day - sometimes more than once a day. Extremely unprofessional and absolute time wasters. DO NOT GET THEM TO QUOTE and certainly do not use them if this is their standard of pre client care if they cannot be bothered to even bring you on board as a large private client with multiple opportunities.”

Helpful Report

Posted 1 year ago

“Early December you quoted me £900 for car insurance which I got fo£570. In November you said my house insurance had gone up £100 which I got for the old price from my bank.last February your quote for my caravan was£550 which I got for £340. I am done with you.”

Helpful Report

Posted 1 year ago

“This company used to be great until Covid hit and everybody started working from home , now it seems nobody even does their job properly. The stress it causes trying to get through to this company is just unbelievable. There is also some sort of fault on the line which I have reported numerous times over the last three or four years. It still hasn’t been fixed. When you do finally get hold of someone and you go through all Info,, they say they will call you back and they never do. I’ve lost track how many times this has happened to me and now once again our policy is due tomorrow and we cannot get hold of anybody. It’s ridiculous. Stead clear is what I will say.”

Helpful Report

Posted 1 year ago

“Used them for years. Supposed to be a broker but don't seem to actually broker any deal at all. On hold for 50 mins several times. Claim to cater as a specialist but honestly, you're better off on go compare”

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Posted 1 year ago

“Rang for a quote and was almost bullied into taking the policy, on a car that I was only going to view. I was promised if I didn’t get the car I could ring up, before the start date, cancel and get a full refund. I didn’t get the car, rang to cancel and was told I had to pay a cancellation fee, finally after I persisted I was told I would receive a full refund, I’ll have to watch my bank account carefully as I’ve had no confirmation of refund or policy being cancelled. I used to trust this company but I’m afraid trust has gone, my business may soon follow”

Helpful Report

Posted 1 year ago

“Very rude on the phone £89 cancellation fee. Steer well clear of this company and look at all the negative feedback they have. This company will try anything I’m sure to line their own pockets. Good luck if you have a claim with them, my guess is they will wriggle out of it for sure.”

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Posted 1 year ago

“exit fee is 89 if you exit mid-year just avoid it in general”

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Posted 1 year ago

Adrian Flux is rated 2.8 based on 354 reviews