Adrian Flux Reviews

Name: Adrian Flux
Address: East Winch Hall, East Winch, Kings Lynn
Rating: 2.81

2.8 Rating 352 Reviews

49 %

of reviewers recommend Adrian Flux

Company Reviews

Metrics

Info

2.8

Based on 352 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0344 381 6502

Email:

contact-us@adrianflux.co.uk

Location:

East Winch Hall, East Winch
Kings Lynn
PE32 1HN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been insured through Adrian Flux for over 5 years and found them to be both straight talking and professional in all dealings I have had with them. On occasions when I have sought check renewal prices elsewhere, they have proved receptive to discussion and equalled or bettered the competition on like for like proposals.”

Helpful Report

Posted 9 years ago

“Although very competitive for new customers, they do not provide long standing existing customers with their most competitive rate on renewal. They will price match but it would be nice for them to reward loyalty rather than have the customer chase round for the best quote first.”

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Posted 9 years ago

“Adrian Flux always provide a timely, quality service and when I do recommend them to friends and relatives they always thank me for the recommendation confirming my faith in them.”

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Posted 9 years ago

“I have been with Adrian Flux for more than 20 years and over that time have insured a wide range of vehicles with them. I have always found them professional, competitive and extremely helpful and would happily recommend them to anyone”

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Posted 9 years ago

“Having received my renewal notice i saw there was a couple of things i would like to change and add like protecting my no claims and that i had fitted an alarm, so on calling adrian flux i pointed out to the lady i spoke to, the things i wanted to change. She in turn was able to amend my policy within just a couple of minutes without any fuss and then made my day even better by pointing out that she had been able to get my policy a few pounds cheaper even though i now had my no claims protected. they say it is often better to shop around, but i say just speak to the people you are with and as with me ,they can often surprise you. Adrian Flux i recommend to my friends simply because they offer good deals like included breakdown cover on all policies. They may not be the cheapest but the cover is reliable and you can count on them, unlike many of those fly by night companies whos policies are not worth the paper its printed on if you should ever need to claim. top marks to the lady i spoke too also. She was very polite and knew what she was talking about. See you next year.”

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Posted 9 years ago

“Please see further email dated today (5th March). C. J. Cooper”

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Posted 9 years ago

“Classic Car Insurance. I think you are now lagging behind other insurers who now offer additional use at no extra cost, such as, use for occasional weddings/proms, occasional use for travel to work,....which is especially nice during the odd summer days. Some offer free breakdown cover. I've experienced twice in the last 10 years of holding a policy with you that I've had the premium reduced without hesitation, following obtaining a better quote from another insurer.....as a loyal customer, why am I not getting the best deal in the first place. I now have two classic cars and two family cars....why don't you offer a multi car policy?”

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Posted 9 years ago

“Always get a prompt answer to queries, always patient on the phone & staff always polite & helpful”

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Posted 9 years ago

“Always pleased with the service I receive and the flexibility that is applied when a revised quote has been required due to being offered a more favourable quote elsewhere”

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Posted 9 years ago

“So far, Adrian Flux has always delivered what we need and at competitive rates too. We've been with them for years.”

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Posted 9 years ago

“Dependable, cost effective service.”

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Posted 9 years ago

“They have dealt with a couple of claims for me efficiently. Renewals by email is now quicker and easier.”

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Posted 9 years ago

“Adrian Flux have looked after my classic car insurance for many years and they have always been helpful and efficient.”

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Posted 9 years ago

“Never had a problem with Adrian Flux. Very good service, quick to respond when there is a problem, always polite.”

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Posted 9 years ago

“I had to make several calls to your office during the renewal of my insurance, as I required to effect a change to the Agreed Value of the vehicle, and had noticed some errors concerning my personal details on the documents, and wished to have these corrected. On the plus side, all your representatives with whom I have spoken have all been very helpful and courteous. However, despite having clearly indicated which details were wrong, and what the correct entries should have been, the policy documents were subsequently re-issued with the errors still uncorrected.”

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Posted 9 years ago

“Your insurance quotes are double to other insurance companies for my new car. You would not budge on lowering the price. I was with you for many years and are very disappointed with your company”

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Posted 9 years ago

“I am satisfied with your service but I will raise a couple of points. 1- when I first joined Adrian Flux there was no admin charge fee, 2- although I request my new car insurance documents be posted to me everyear, this is not done so therefore I make a phone call each time to remind them. This year the same thing happened and as I am on holiday in New Zealand at the moment I received no documents from Adrian Flux.”

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Posted 9 years ago

“Been with A F for many years.On the whole its been a good experience. I have got a bit niggled sometimes when my renewals have come through at silly prices,but when you go on a comparison site and get it for half the price,they match it(or even beat it) but to be fair this last time there was only about a fiver increase from last year,so that was good. Had a bit of a bump recently(hit from behind) and I rang the claim line number and within a couple of hours they'd taken on the case and engaged a solicitor,but progress seems to have staled a little now. On the whole not too bad when you consider how poor some insurance companies are..”

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Posted 9 years ago

“I have been with flux for years and WAS happy with their services until one day a truck from a huge well known logistics firm drove into ME whilst i was STATIONARY at some traffic lights! Then the hassle started once i got home and informed them... THEY insisted on the car must be picked up! Then suddenly they wouldnt give me a courtesy car, after several calls the garage that was doing the work could offer me a car, after NO contact from anyone in 2 weeks i rang them to be told its ok we will ring soon as we know anything a WEEK later i rang again where the snotty bird on the phone told me despite the witness statement i had sent in and all the drivers details i hadnt got a blue number or some rubbish that they must have to claim from foreign firms so basicaly my insurance was going to double in price til they could prove otherwise Despite me being STATIONARY when he drove into the side of my dirty great big landrover oh and btw when i finally had enough after 6 weeks i was told i COULDNT have my car back unless i paid for the recovery that THEY insisted on topped of finally with everything in the car been fiddled with and moved so no i wouldn't recommend flux to anyone!”

Helpful Report

Posted 9 years ago

“We have all of our cars insured through AF and have for a number of years. I often have to query the quoted cost as it is higher than I could get online, and subsequently your staff find a lower quote or reduce the admin cost. All this is so frustrating and a waste of my and your time. I have recently posted a question about the best/cheaper way to insure a 17 year old driver. Your site says replies within 2 days.... I'm still waiting. Oh. One more thing, why can't I insure all of our vehicles together on one policy. (2 daily vehicles and 2 to 3 classic vehicles.) Surprise me and send a reply. Regards Allen Rose-Land 1204allen@gmail.com”

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Posted 9 years ago

Adrian Flux is rated 2.8 based on 352 reviews