Adrian Flux Reviews

Name: Adrian Flux
Address: East Winch Hall, East Winch, Kings Lynn
Rating: 2.81

2.8 Rating 352 Reviews

49 %

of reviewers recommend Adrian Flux

Company Reviews

Metrics

Info

2.8

Based on 352 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0344 381 6502

Email:

contact-us@adrianflux.co.uk

Location:

East Winch Hall, East Winch
Kings Lynn
PE32 1HN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buy far cheapest insurance around had a black box in 2 years when I first passed it was 1700 but now my third year only 500 quid I’m happy I’m getting the box out in a week no more of Dorris on her mobility scooter overtaking me in the inside lane”

Helpful Report

Posted 4 years ago

“The insurance was fine until you try to make any changes to it, at which point they increase the premium hugely. They increased it simply for moving house by 300%. The customer service is poor to say the least. I would avoid them at all cost. Speaking of cost, they are more expensive than most other insurance providers.”

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Posted 4 years ago

“More often than not the best value for money once all my particular requirements are selected.”

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Posted 4 years ago

“Avoid this company at all cost. They mis-sold me a car insurance policy for which I clearly stated would need cover to commute to a place or work. This was specifically confirmed with their underwriters. I subsequently received the Policy Documents and found that cover for the commute was excluded. I raised this and was advised that they would need to increase the premium. In the meantime I went on a comparison site and found a better level of cover for £700 LESS than their premium. I attempted to cancel the Policy and they tried to charge me £35. Adrian Flux are complete rip off artists”

Helpful Report

Posted 4 years ago

“Been dealing with adrian flix on and off for 20 years or so, and have never had a problem, they have always been great value and i was prompted to leave a review today for them thanks to a young lady called carlene (sp?) she was really nice on the phone as i would expect, but she was also attentive and solved my situation with ease, to keep me happy they even waived their own fee on changes due to my own mistake, now thats very fair ad says alot about the business. This is all i need, so thanks carlene and thanks adrian flux. 10 out of 10”

Helpful Report

Posted 5 years ago

“Some negatives feedback on here so thought my own experiences deserved comment. I Changed my car last week with only two weeks before renewal, have changed my job, and had two number plate changes, all at the same time so complicated to say the least, with fees the cost was a bit high. However, they took off their own commission £30 to help so the cost was at least fair. Actually they never charge when you move your private plates which seems fair as some work for them. They have also insured some fairly modified stuff when no one else would keeping me on the road for a fair cost. Anyway although been a customer for over twenty years on and off I wasn't going to renew as got an'introductory price'from another insurer that was cheaper. When I mentioned this they did price match pretty closely and also increased my mileage allowance and some other changes as well free. Nice helpful people on the phone often quite patient when like me often change cars and make policy amendments. In fact never had an unhelpful person ever. They once made a mistake admitted it and resolved very quickly on a price on renewal really only issue. Therefore, my experience over the years has also been good and to be fair some of the big insurers have very much worse customer service as my wife found out a few years back. Axa took four years to rectify a non fault accident claim whist charging astronomical renewals every year. No one was accountable over it. Therefore, I think at least Adrian Flux you can get hold of someone who will sort things out one way or another.”

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Posted 5 years ago

“Absolutely useless! Changing my insurance from modified to standard on a brand new car and the price was ridiculous. wish i hadn't wasted my time and dont understand why the person the other end of the phone did also! I'm shocked have been with them for years, was never a painless process. Always on hold, useless staff, really sneaky when you actually need them. you get allot of extras but do you really need that... you need good service which Flux to not offer!”

Helpful Report

Posted 5 years ago

“By far the worst insurer I've had. Buying the policy in the first instance was a hassle - Adrian Flux wait until after you have bought and paid for the policy to then ask you to give them documentary evidence for just about everything (NCB/time driving/driving license num/shoe size etc). Had they asked for all this up front before selling me the policy I would have just chosen the next cheapest insurer, as I expect they know most people would, hence waiting until they have your money to spring this. They seem to employ exclusively teenage chavs on their phone lines unable to depart from a call script - or at least this has been my experience on each of the four occasions I have telephoned. Sold vehicle and cancelled policy after less than five months, and Adrian Flux insist that no money is repayable (most other insurers who I have been with in this situation refund at least part of the premium). Teenage chav on the phoneline did however note that even though they would not refund, the policy could be "transferred" to another vehicle. After waiting on the phone for best part of half an hour to arrange transferring to another vehicle, teenage chav came back saying additional charge for transferring policy to other vehicle would be almost £700, despite Adrian Flux themself only charging £250 for a brand new 12 month policy on that vehicle. Overall, the most unhelpful and unprofessional insurer I have come across. Even if slightly cheaper up front, not worth the hassle. I will not be using again.”

Helpful Report

Posted 5 years ago

“Great for classic and modified cars”

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Posted 5 years ago

“polite staff and helpful....but the flux score/blackbox is a recipe for disaster, my son picked up speeding just turning into carparks constantly even though he was sticking to speed limit,this triggered 3 strike system which isn't strikes its emails with "Cautions your flux score was negative yesterday " ....he got 3 of which some were inaccurate anyway as some of the driving was shown in a field!!!!! i have had a response on trust pilot but not holding my breath, he did break the rules a few times but avoid this fluxscore system as its impossible for anyone to drive to the level they expect. one example was when he got a red flag was a road from 40 down to 30 which has speed cameras and i was in the car hes adhered to the reduction in speed but flagged speeding...got told it takes a reading every 100yd so thats obviously the problem...it inaccurate...no hes got no transport until i find a good company....you live and learn!”

Helpful Report

Posted 5 years ago

“Been royally ripped off. A non fault accident claim (never in dispute, and the other drivers insurers had agreed to pay for the damage to my car) overlapped the renewal of my insurance. Adrian Flux advised that as it was effectively unsettled they would insure me as if I was at fault and reimburse me when it was settled. So after I had repeated assurances that they would fully reimburse me, I accepted a massive hike in renewal fee of about £800. A few weeks later the claim was settled so I was looking forward to a nice premium return. I received a couple of hundred back. My request for a proper refund of the excess was met with "your premium has gone up this year". Absolute thieves in my opinion. I'd give then a minus number of stars in the review if I could.”

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Posted 5 years ago

“Have just put my daughter on my insurance so she can drive my Cobra, terrific service as usual, staff are very knowledgeable, had my new insurance certificate with in the hour, 10/10,great service.”

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Posted 5 years ago

“Very professional and understanding call handler. Good price.”

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Posted 5 years ago

“LEARNER DRIVER INSURANCE Do not take out insurance with this BROKER, I wanted a couple of months cover for my daughter to drive her own car in between driving lessons, I told the guy she had her test booked in a couple of weeks, (she failed the first but passed second time) they knew perfectly well she would not require an annual insurance but still quoted £373.70. I was not made aware they were brokers neither was I informed that there would be multiple cancellation fees and deductions. Therefore this policy was MIS SOLD After 66 days of cover £188.45 was deducted, this includes Trinity Lanes (the insurance company) cancellation fee of £28.00. From this refund Flux deducted their commission of £22.22 and £30 cancellation fee. Leaving my daughter with £72.23 refund the cost of 66 days cover was £301.67 which equates to £4.57 a day and not the 85p a day as they claim on their web site. At no time when I took this policy out did the operator mention a short term monthly policy •Cover can be taken out on a month-by-month basis, so learners only pay for the cover they need before passing their test. quote taken from their web page I am now having to chase them for the refund”

Helpful Report

Posted 5 years ago

“I recently insured my classic Daimler which has an LPG conversion with Adrian Flux. All seemed to be straight forward, surprisingly, as I even asked if the LPG conversion was an issue and if there would be any complications with the insurance to which they replied there would be no problem, they would just make a note of it, so I insured with them for the competitive sum of £125. However, after returning from holiday which did take me over the 14 day cooling off period, I was presented with an LPG declaration form requiring details of registration and an LPG certificate which my vehicle does not have. I contacted Adrian Flux only to receive an extremely negative response. I clearly stated that at no time was I advised that this was needed and required for this policy especially as I did query the LPG conversion during the initial call. They told me I should have automatically known that they would need this and hence they could do nothing about it. Their attitude on the phone was arrogant, uncaring and very dismissive. During much of the call to query / complain, I was spoken over and not listened to. Not only that, but as I decided to cancel my insurance with them, they then told me I would only receive £3 back as this was the refund after administration costs etc even though the policy was only about 3 weeks old. They were also now telling me that this was the amount due back from the £70 which was the insurance premium - the additional £55 I paid was their fee!! In other words, the premium was £125 unless you wish to cancel or claim some back for whatever reason and then it is £70! I told them that this figure was definitely never disclosed to me at all which they totally denied. I am a very enthusiastic classic car owner and user and consequently have used a few classic car insurers for my 5 very different cars over many years. I have never had any problems at all in the past and never experienced such poor customer service. I will NEVER return to or contact Adrian Flux ever again and I hope people reading this and the other bad reviews will do the same and indeed tell others. There are many other insurance companies /brokers out there so we can do without such poor service!”

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Posted 5 years ago

“Adrian Flux provide very good value for money.”

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Posted 5 years ago

“Saved me £140 & was still with the original insurer!!”

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Posted 5 years ago

“Couldn’t match quite I had but very helpful”

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Posted 5 years ago

“Just went to renew my camper insurance and the price has doubled, staff on end of telephone couldnt explain why, no supervisor to speak to, then transfered to another number that asked me to redial the first number I called .... poor customer service and won't be renewing policy.”

Helpful Report

Posted 6 years ago

“All conversations with help desk easy. All questions answered. Not the cheapest but very helpful. The agreed valuation was a little hard to get as the photo,s need to be exactly correct (my fault). Would recommend.”

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Posted 6 years ago

Adrian Flux is rated 2.8 based on 352 reviews