Adrian Flux Reviews

Name: Adrian Flux
Address: East Winch Hall, East Winch, Kings Lynn
Rating: 2.81

2.8 Rating 352 Reviews

49 %

of reviewers recommend Adrian Flux

Company Reviews

Metrics

Info

2.8

Based on 352 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0344 381 6502

Email:

contact-us@adrianflux.co.uk

Location:

East Winch Hall, East Winch
Kings Lynn
PE32 1HN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Insured van after difficulties as it does not fit into the descriptions given in boxes on line, pho edthemandthey gave me a much better price than manyothervan insurers so I'm very pleased with them.”

Helpful Report

Posted 2 years ago

“Cowboys, still waiting for a refund, cooling off period. Phone calls have been ended due to closing. Spent hours on the phone for it to go dead. Happy enough to take money, won’t refund. Will be getting solicitors involved.”

Helpful Report

Posted 2 years ago

“They’ve taken £480 from my account 3 days before the renewal is due! 40 minutes hold time to eventually speak to someone who wasn’t interested. Have requested a refund and will take my business elsewhere for a better level of cover and over £100 cheaper!”

Helpful Report

Posted 2 years ago

“My 18 year old daughter insured her first car with them and got quoted £2327 which we paid straight away. Two months later the car failed the mot so we decided to scrap it as was going to cost more than what it was worth. Brought a new car and asked them to transfer the policy which they refused and wanted an extra £5000 which we simply do not have. Was told by their own customer service advisor to go to another insurance company as the person who deals with our particular insurance company was on holiday! We did indeed go to another insurance company who insured her for less than their original price and spread payments over 12 months interest free. Asked for some money back as she was only insured for 2 months with them and we had paid a year upfront. They charged me £957.23 just to unsure her for that period which is over 40% of the total policy. On top of that you will wait hours to get through to them and they will push you pillar to post. Day light robbers and at least Dick Turpin wore a mask! AVOID AVOID AVOID”

Helpful Report

Posted 2 years ago

“My daughters smart box insurance was cancelled 1 day after her cooling off period saying that she was doing 76 in 60. The back road they said she was doing 76 it’s almost impossible to do without being chucked off the road due to dips and curves, I have an AMG and I tried it, it’s almost impossible, especially for a new driver and 1.1 Clio! They said to keep her insurance active they wanted another £1000, she declined. 1 months of insurance cost her £800 as they refused to refund the whole year due to admin cost blah blah. She now has to declare her cancelled insurance. Luckily Admiral insurance was aware of the issue with Adrian Flux and insured her cheaper than them. She now has been driving with a black box for 6 months no issues. Stay clear, please! Just read the reviews, it says it all.”

Helpful Report

Posted 2 years ago

“They offer the best prices but then try and catch you out with added cost, admin fees and cancelations costs. My quote was close to £300 which i paid. This then doubled to around £600 because they said i failed to tell them about a claim (which i DID tell them about when i filled in the forms). They then told me on the phone (after i had already paid a week ago, then agreed to pay £600) that they couldn't insure me because i didnt have a tracker. They then charged me £75 cancelation fee for this, although it was them telling me they can no longer insure me!”

Helpful Report

Posted 2 years ago

“Very good”

Helpful Report

Posted 2 years ago

“Adrian Flux, what are you doing? I bought a policy online for £579. I missed stating a four year old at fault accident that with costs of only £1500. not intentional, just thought it was longer than 5 years ago, but was in-fact only 4 years, I then had to pay an additional £323 which included £35 admin fee, this in my mind was extortionate but paid as I needed cover that day. I have now moved 6 months into the policy and they want an additional £203 inc. £35 admin fee to change my address..... my car insurance gave me a refund as i am in a cheaper insurance area.... but not Adrian Flux.... already paid £902 so now want to see what refund i would get if i cancel now as its should be pretty much in line with the cost of what i can get a policy at.... but no they are only willing to refund £266.... this is Theft pure and simple. going to review thoroughly your T&C's where i agreed to the theft with "New business fees" and "your fees" and "commission" and if not stated as per you have informed me, I definitely am going to be raising a Small claims petition. please stay away from these cowboys, should have told them to shove it when they wanted the additional £323 originally...... Update 1: they have given me an itemised cancellation statement, however the charge i was disputing was the additional £203 as this was extortionate and unjustified for a change of address into a cheaper insurance area, they have included this in the refund calculation even though i disputed. but even so, this charge is in full and has not been refunded Pro-Rata... I am on hold again to them now, but I will be pursuing this as its not even been refunded pro-rata since the change was made, but i did not accept this charge. Update 2: They will not remove this charge and apply the refund for the correct amount, i was expecting circa £460 total refund. They stated the7y would refund their commission on that £203 charge only which amounts to £69, I have refused and will instead raise a petition to the small claims court, obviously my administration charges for doing so are also expensive and will be included in the petition with my hourly charge for waiting on hold etc.. also included in the overall charge in the petition.”

Helpful Report

Posted 2 years ago

“Worst company not sure they are still operating, tried to insure different vehicles with them, but they come back with a double priced quote or they advertise insurance services which won’t be offering when you ask for. Totally incompetent. Stay away please”

Helpful Report

Posted 2 years ago

“Great service, great price thank you”

Helpful Report

Posted 2 years ago

“The worst insurance company I ever dealt with. We insured our campervan with them and they gave us such a "ride" we had to cancel after 7 days. Constant messages and letters demanding extra paperwork and hidden fees. Looks like the cheapest but at the end turned out most expensive. We paid for the whole year in advance, after 7 days we had £68 back...and nervous breakdown for free. I would not recommend to anyone.”

Helpful Report

Posted 2 years ago

“Well we’re can I begin, after an accident in December last year which was not my fault as I was stationary at the time. I am no further forward with my claim being settled. I have since renewed my Policy with another Agency and am now being told that I have to pay another £127.00 on top of my Policy as Adrian Flux and underwriters cannot give me anything in writing to say that I was not to blame, I am being told that this can take up to a year, I have to add that my car was repaired with no concerns, and the annoying point is no one has contacted me to tell me anything different, only finding this out after I have taken out a new policy and then find this all out hence the extra monies, which underwriters say will not be reimbursed, definitely would not use this Company again.”

Helpful Report

Posted 2 years ago

“I insured my van with adrian flux and was asked for my no claimes and milage. I forwarded my no claims from email off last insurer and told someone over phone my milage. I asked if they needed anything else. They said no. That was in march. On saturday out the blue my insurance was cancelled. Looking back i did get an email saying they could not open my attachment, i missed it. That was it. Now i have a cancelled insurance and it will up my preiums and they want nearly double to be paid again to be insured. Minimal warning and no understanding. Avoid.”

Helpful Report

Posted 2 years ago

“I've just looked at the negative reviews & I share some of other customers frustrations. However, I myself had a difficult time attempting to have a refund issued & as a consequence ended the call; I redialled to initiate a complaint & unfortunately was abrupt with the female who answered, & I got demanding, but the employee who, I found out was called Kayliegh, kept her composure, assimilated the information & asked me to hold, on her return I had calmed down & she again listened to my discourse, she then requested I hold again until she discussed this with the necessary dept. & had practically resolved the issue on her return, with the utmost courtesy & professionalism, which I have to applaud! 👏 So I hope the hierarchy at adrianflux see this review & recognise the efficiency & diplomacy she applied to the situation. Thanks again kayliegh. To all those customers who find themselves in a complex place with a call centre, please remember it's more about how individuals can apply the necessary skills than them trying to be difficult; most of the time.”

Helpful Report

Posted 2 years ago

“Stuck on hold for 15 minutes before anyone spoke to me, not a good sign. No refund given on cancellation of car insurance policy even though I asked about this when I took it out. I DO NOT RECOMMEND THIS COMPANY!”

Helpful Report

Posted 2 years ago

“Very high hidden charges if you decide to cancel the insurance. We had to do it as we sold the vehicle and the insurance was no longer needed. They started threatening us with debt collectors. Avoid that company!”

Helpful Report

Posted 2 years ago

“Had a breakdown away from home , called Adrian flux as I took breakdown cover out with insurance and all went very smoothly. I had 2 taxis to drive all 9 of us home and van was picked up and dropped off by next afternoon.”

Helpful Report

Posted 2 years ago

“Very poor customer service. Took over a week to register a claim. It took over one hour to get through to someone in the claims team to only be bounced around and left on hold again and again. When I finally registered my claim the details weren't passed on to my insurance provider (these guys are the middle man). Took 9 weeks for them to pay out on my claim. When I got a new car I gave them the opportunity to quote, it only took 10 min to get through to someone vs over an hour when you have to make a claim). The quote was £1000 more than the previous year's insurance i held with them all because my car was stolen and I had to claim. They convinced me to take the insurance while I shop around and I can cancel with a full refund within 14 days...only later to find out there are admin charges applied. I found better insurance, for less than half of the price quoted and better cover. Oh and they also loaded my policy with loads of extra I didn't need and weren't included in my previous years policy's. Upon reflection I belive they were trying to make it hard for me to leave. The terms for getting a full refund within 14 day's only applies if you find like for like cover or better cover at a price they are unable to match.”

Helpful Report

Posted 2 years ago

“Obtained a competitive quote,which i accepted, with care and professional advice on a Campervan. Completion of documents with the minimum of fuss.”

Helpful Report

Posted 2 years ago

“Cannot get through to them. Renewal price high. Costs me £50 in phone calls just to be cut off or not resolved. STEER CLEAR UNLESS YOU WANT AN INFURIATING EXPERIENCE.”

Helpful Report

Posted 2 years ago

Adrian Flux is rated 2.8 based on 352 reviews