Adrian Flux Reviews

Name: Adrian Flux
Address: East Winch Hall, East Winch, Kings Lynn
Rating: 2.80

2.8 Rating 354 Reviews

49 %

of reviewers recommend Adrian Flux

Company Reviews

Metrics

Info

2.8

Based on 354 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0344 381 6502

Email:

contact-us@adrianflux.co.uk

Location:

East Winch Hall, East Winch
Kings Lynn
PE32 1HN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to say that if my company operated like this one I would get the jail for fraud you have a young boy at 17 reporting he touched another car the owner of the other car doesn’t make a claim but the young guy does and they ad £700 to his already overpriced insurance this company are liars and scammers stay well away”

Helpful Report

Posted 1 year ago

“Rip off! Changed my mind and still cost me £80. Apparently in the small print but charged extra as I went through a comparison site. Beware! Keeps your pennies and go with a reputable company.”

Helpful Report

Posted 1 year ago

“My daughter just passed her test and excepted a quote from you and paid in full (with a black box). Told to install box as soon as she got it, which she did. Went out driving and then received a text saying she was ‘misquoted’ and needed to pay another £500. Finally got hold of someone on the phone who said she could cancel the policy but would need to pay £190 because she had opened the box. She is now in tears. Well done!”

Helpful Report

Posted 1 year ago

“After a phone call to this company which I'd used before I was offered a great deal with my car insurance which I accepted then I was asked to provide my NCB which I did after contacting my last insurance company they then rejected this as they said it was still an active policy but it stated that I have 9 years NCB I rang them to discuss this matter I was completely stubbed they said I have to cancel the policy which I did and that cost me £94 but still to no avail I then received a letter to say to stop legal action I have to pay Adrian Flux £157 for what exactly they cancelled the policy not me I provided them with all the information they asked for I was also informed that should I take out a new policy with a different company they will inform their major holdings company and their subsidiaries to cancel new policy until the debt is paid I feel violated treated as a second class citizen I am going to take legal action and would never recommend Adrian Flux insurance to anyone”

Helpful Report

Posted 1 year ago

“Refund on 8 unused months was £168!!!!! Insurance cost £497. Absolutely money grabbing company, do not use”

Helpful Report

Posted 1 year ago

“Was insured for my classic car at a cost of £205 for 2022 to 2023, had my renewal advice in excess of £750. an increase of 350%, had no claims or driving convictions. Then got a quote for similar insurance with agreed value for £470 from a well known insurer. Spoke to Adrian Flux and was told the insurance company they had used was no longer with them and they could not get anywhere near the alternative quote I had. Enough said.”

Helpful Report

Posted 1 year ago

“Car stolen, sneaked their way out of paying me on a cheap technicality, charlatans, disgraceful.”

Helpful Report

Posted 1 year ago

“Do not use. Nightmare to set up a simple insurance agreement. Made up future charges which weren’t accurate at £100+. Didn’t support completion of additional documents (which weren’t made aware of at the time of purchase) and were told were needed for the policy to be valid, so ended up paying for an insurance we couldn’t rely on. No reply to emails. Lengthy phone call just to cancel and find a more reliable insurer.”

Helpful Report

Posted 1 year ago

“Don't do a true multi vehicle policy, my current insurance covers everything so my modern cars, bikes both modern and classic. Adrian Flux was separate multi policy for my bikes which I could live with but they wanted me to insure each of my 3 cars independently and told me they probably wouldn't be competitive!! Wasted my time and helpful lad at bike quotes time too!!”

Helpful Report

Posted 1 year ago

“Appalling customer service, I would never recommend this company.”

Helpful Report

Posted 1 year ago

“Awful company, charged my daughter £400 because she changed jobs , we tried to get business insurance for care work in the community, they wanted and extra £800 for this on top of her £1800 , her black box fell of her window , they sent a message to say they were going to cancel her insurance, then she got a phone call to say her insurance was going to be cancelled because she drives to much , they want £200 for this !!! Avoid this company”

Helpful Report

Posted 1 year ago

“our family have been insured through Adrian Flux for a good few years and we have never had anything go wrong until this January when our car was stolen and written off in a police chase the thief's ran away from the scene. The the fun began trying to deal with the insurance company passed from pillar to post for months only to be offered £5000 less than we paid for it 6 months previously. We got paid out this week and we went to buy the similar car but the insurance quote from Adrian Flux is £4500 and when i said pardon me to the person on the phone he hung up.. Never will we deal with these people again”

Helpful Report

Posted 1 year ago

“What an absolute shower of !!!! Worst insurance company I’ve ever dealt with in all the years I’ve been driving Be warned don’t use them”

Helpful Report

Posted 1 year ago

“Still waiting on the phone after 30 minutes. I doubt I will bother taking out insurance with them now.”

Helpful Report

Posted 1 year ago

“I had a dreadful experience using my breakdown cover I purchased from them. I was on a long awaited motorcycle trip In Spain. Unfortunately bike suddenly stopped working, I called international number which put me through to France call centre after many hours a continental calls my bike was collected no attempt to try and fix it! I was left with all my luggage on the roadside. Promised that a taxi and hotel would be organised for me it got to 21.45 I was cold and getting dark and with clear timelines I had to stay in a old dirty rundown hostel with a large dormitory style with buck beds. Felt very unsafe. French call centre totally unhelpful next day organising bike to be taken to Santander so I could get it on the ferry for my return journey home. In my humble opinion the flux recovery rescue is anything but that! Protect yourself better with a more professional and reliable company.”

Helpful Report

Posted 1 year ago

“AVOID ADRIAN FLUX Took out caravan insurance on line. They took my money and then sent me an email saying they needed more information to validate the insurance. I've never been asked for more information like this in many years of taking out caravan insurance. I then spent a couple of hours trying to get them the right information about the caravan storage site, and decided that to avoid the hassle I'd like to cancel. Even though I'd only paid a couple of hours earlier, and the policy wasn't due to start for a couple of weeks, they wanted to charge £55, on a £122 premium! I ended up having to pay more on the premium rather than take the £55 hit. Hope I never have to make a claim, as I can only see that going one way. AVOID. Awful attitude to customers, and wouldn't trust them one bit.”

Helpful Report

Posted 1 year ago

“They charged me £35 because I notified them that I'd changed address. Wow!”

Helpful Report

Posted 1 year ago

“Wish I’d read the reviews before taking out the policy. Do not under any circumstances deal with this company. My son took out his first provisional licence cover, made what they consider to be an error in his job selection (hospitality and restaurant) and charged £35 for them to tell us. Customer service is awful, takes forever to get an answer on the phone line and don’t seem able to pick up A phone themselves. If I could select 0* I would as nothing good to say.”

Helpful Report

Posted 1 year ago

“Hounded for a “no claims “ document on my other vehicle , even though this policy was started on 0 years : I had the policy cancelled on me ,I had to reinstate it ( Only to drive the van to the garage for its mot ) Cancelled the policy and had to pay £170 so all in all it cost me about £250 to insure a van for about 3 weeks.I insure another 3 vehicle in the household do not go with the company !! Absolute nightmare and daylight robbers they make it as difficult as possible and charge ludicrous amounts to cancel !!!”

Helpful Report

Posted 1 year ago

“Absolutely desisting customer service not paying out for a claim and then trying to up my insurance to £3.5k they make it so hard to contact them and they just send you threats to cancel your policy. Avoid Avoid Avoid”

Helpful Report

Posted 1 year ago

Adrian Flux is rated 2.8 based on 354 reviews