Adrian Flux Reviews

Name: Adrian Flux
Address: East Winch Hall, East Winch, Kings Lynn
Rating: 2.81

2.8 Rating 352 Reviews

49 %

of reviewers recommend Adrian Flux

Company Reviews

Metrics

Info

2.8

Based on 352 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0344 381 6502

Email:

contact-us@adrianflux.co.uk

Location:

East Winch Hall, East Winch
Kings Lynn
PE32 1HN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company used to be great until Covid hit and everybody started working from home , now it seems nobody even does their job properly. The stress it causes trying to get through to this company is just unbelievable. There is also some sort of fault on the line which I have reported numerous times over the last three or four years. It still hasn’t been fixed. When you do finally get hold of someone and you go through all Info,, they say they will call you back and they never do. I’ve lost track how many times this has happened to me and now once again our policy is due tomorrow and we cannot get hold of anybody. It’s ridiculous. Stead clear is what I will say.”

Helpful Report

Posted 11 months ago

“Used them for years. Supposed to be a broker but don't seem to actually broker any deal at all. On hold for 50 mins several times. Claim to cater as a specialist but honestly, you're better off on go compare”

Helpful Report

Posted 11 months ago

“Rang for a quote and was almost bullied into taking the policy, on a car that I was only going to view. I was promised if I didn’t get the car I could ring up, before the start date, cancel and get a full refund. I didn’t get the car, rang to cancel and was told I had to pay a cancellation fee, finally after I persisted I was told I would receive a full refund, I’ll have to watch my bank account carefully as I’ve had no confirmation of refund or policy being cancelled. I used to trust this company but I’m afraid trust has gone, my business may soon follow”

Helpful Report

Posted 1 year ago

“Very rude on the phone £89 cancellation fee. Steer well clear of this company and look at all the negative feedback they have. This company will try anything I’m sure to line their own pockets. Good luck if you have a claim with them, my guess is they will wriggle out of it for sure.”

Helpful Report

Posted 1 year ago

“exit fee is 89 if you exit mid-year just avoid it in general”

Helpful Report

Posted 1 year ago

“I would like to say that if my company operated like this one I would get the jail for fraud you have a young boy at 17 reporting he touched another car the owner of the other car doesn’t make a claim but the young guy does and they ad £700 to his already overpriced insurance this company are liars and scammers stay well away”

Helpful Report

Posted 1 year ago

“Rip off! Changed my mind and still cost me £80. Apparently in the small print but charged extra as I went through a comparison site. Beware! Keeps your pennies and go with a reputable company.”

Helpful Report

Posted 1 year ago

“My daughter just passed her test and excepted a quote from you and paid in full (with a black box). Told to install box as soon as she got it, which she did. Went out driving and then received a text saying she was ‘misquoted’ and needed to pay another £500. Finally got hold of someone on the phone who said she could cancel the policy but would need to pay £190 because she had opened the box. She is now in tears. Well done!”

Helpful Report

Posted 1 year ago

“After a phone call to this company which I'd used before I was offered a great deal with my car insurance which I accepted then I was asked to provide my NCB which I did after contacting my last insurance company they then rejected this as they said it was still an active policy but it stated that I have 9 years NCB I rang them to discuss this matter I was completely stubbed they said I have to cancel the policy which I did and that cost me £94 but still to no avail I then received a letter to say to stop legal action I have to pay Adrian Flux £157 for what exactly they cancelled the policy not me I provided them with all the information they asked for I was also informed that should I take out a new policy with a different company they will inform their major holdings company and their subsidiaries to cancel new policy until the debt is paid I feel violated treated as a second class citizen I am going to take legal action and would never recommend Adrian Flux insurance to anyone”

Helpful Report

Posted 1 year ago

“After hours searching on the comparison sites, and internet, plus many phone calls to try to find somebody cheeper than the renewal from Adrian Flux which had gone up from last year i Phone Adrian Flux again and spoke to Emily who was great and after some searching got me an extra couple of quid off my fully Com. car ins. Many thanks Emily. Kind regards, Stuart.”

Helpful Report

Posted 1 year ago

“Refund on 8 unused months was £168!!!!! Insurance cost £497. Absolutely money grabbing company, do not use”

Helpful Report

Posted 1 year ago

“Was insured for my classic car at a cost of £205 for 2022 to 2023, had my renewal advice in excess of £750. an increase of 350%, had no claims or driving convictions. Then got a quote for similar insurance with agreed value for £470 from a well known insurer. Spoke to Adrian Flux and was told the insurance company they had used was no longer with them and they could not get anywhere near the alternative quote I had. Enough said.”

Helpful Report

Posted 1 year ago

“Car stolen, sneaked their way out of paying me on a cheap technicality, charlatans, disgraceful.”

Helpful Report

Posted 1 year ago

“Do not use. Nightmare to set up a simple insurance agreement. Made up future charges which weren’t accurate at £100+. Didn’t support completion of additional documents (which weren’t made aware of at the time of purchase) and were told were needed for the policy to be valid, so ended up paying for an insurance we couldn’t rely on. No reply to emails. Lengthy phone call just to cancel and find a more reliable insurer.”

Helpful Report

Posted 1 year ago

“Don't do a true multi vehicle policy, my current insurance covers everything so my modern cars, bikes both modern and classic. Adrian Flux was separate multi policy for my bikes which I could live with but they wanted me to insure each of my 3 cars independently and told me they probably wouldn't be competitive!! Wasted my time and helpful lad at bike quotes time too!!”

Helpful Report

Posted 1 year ago

“Appalling customer service, I would never recommend this company.”

Helpful Report

Posted 1 year ago

“Just cancelled my Bike Insurance with Bikesure. The funny thing is they said I had a £14 refund, but I owe them 200 and something. How does this happen? And I got a much better deal. I really wish I read the reviews of Bikesure first. Had to fill in the things at the bottom pottery fun though I have no refund like I said the offer me £14 but they want 200 and something got all on recording and I told the person on the other side that I’m recording you and the silly person said that’s okay and I said I will put you all over Instagram and everything I don’t mind that’s okay Company hire people like this, not very good from”

Helpful Report

Posted 1 year ago

“Awful company, charged my daughter £400 because she changed jobs , we tried to get business insurance for care work in the community, they wanted and extra £800 for this on top of her £1800 , her black box fell of her window , they sent a message to say they were going to cancel her insurance, then she got a phone call to say her insurance was going to be cancelled because she drives to much , they want £200 for this !!! Avoid this company”

Helpful Report

Posted 1 year ago

“our family have been insured through Adrian Flux for a good few years and we have never had anything go wrong until this January when our car was stolen and written off in a police chase the thief's ran away from the scene. The the fun began trying to deal with the insurance company passed from pillar to post for months only to be offered £5000 less than we paid for it 6 months previously. We got paid out this week and we went to buy the similar car but the insurance quote from Adrian Flux is £4500 and when i said pardon me to the person on the phone he hung up.. Never will we deal with these people again”

Helpful Report

Posted 1 year ago

“What an absolute shower of !!!! Worst insurance company I’ve ever dealt with in all the years I’ve been driving Be warned don’t use them”

Helpful Report

Posted 1 year ago

Adrian Flux is rated 2.8 based on 352 reviews