Adrian Flux Reviews

Name: Adrian Flux
Address: East Winch Hall, East Winch, Kings Lynn
Rating: 2.81

2.8 Rating 352 Reviews

49 %

of reviewers recommend Adrian Flux

Company Reviews

Metrics

Info

2.8

Based on 352 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0344 381 6502

Email:

contact-us@adrianflux.co.uk

Location:

East Winch Hall, East Winch
Kings Lynn
PE32 1HN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As per a lot of other reviews.. awful company, absolute shysters. Paid for an entire year's cover up front. they then cancelled the policy without warning (so I was actually driving abroad without insurance at the time) with 5 months left on it, due to an error their end. Then offered me a 'discount' on taking out a new policy. Not a shred of common sense or decency. Avoid them like the plague”

Helpful Report

Posted 1 year ago

“do not trust this company say any think to get you to join then lie say they didnt say it they hide behind the last conversation not the first call as they call you back. DO NOT TRUST RECORD THE CONVERSATION !!!”

Helpful Report

Posted 1 year ago

“Auto renewed after a 30-minute call earlier in the year explaining exactly why I would NEVER choose them again and that I did not want to auto-renew. They are absolute money grabbers, with no idea what they are doing, christ knows how they are still in business...”

Helpful Report

Posted 1 year ago

“Absolutely awful service - appalling! I paid for a full years car insurance for my daughter with Adrian flux, not long after, she had a small accident. They messed her about for 8 weeks, giving her the run around as to whether or not they’d fix her car… then.. agreed to do it.. then decided they wasn’t doing it after all!!! They tried to say her car was a ‘right off’ because it had a smashed head light & few dents… and refused to fix it.. this was absolutely outrageous service & we are seeking legal help and contacting insurers ombudsman”

Helpful Report

Posted 1 year ago

“i have 3 land cruiser amazons that is insured with them for past 3 and 2 years happy so for always professional and help full sometimes you have to wait on the phone twice for 45 min in total but got helped in the end even have an agreed valuation on one for a reasonable price i think if you do as you ask and keep in contact they do there job be kind all of us live in a fast stressed word with lots of ather problems lets hope they keep up the good work for me”

Helpful Report

Posted 2 years ago

“I contacted them to get car insurance because on their website they advertise that they can insure people with no driving history in the UK. I relocated back to the UK after 22 years and have no NCB. I made this very clear to them in the first phonecall. They said they were not able to insure me. The next day they called me and said they could insure me so I went ahead and purchased insurance. A month later I received a letter asking for documentation for proof of NCB in the USA. I never said I could provide this because I knew I couldn't! I contacted them straight away and they said they would listen to the two quote phonecall recordings and call me back. I didn't hear back from them so I called again later in the day and was told they are still waiting to listen to the recorded phonecalls. A week later still no response. I called them today and spoke to a very rude person called Jane. SHe said that Emma had called me twice on a landline and mobile number but hadn't left a message. After yelling at me and basically saying I was a liar she said she would email me transcripts of both phonecalls. I didn't receive them so I called back about ten minutes later and spoke to Dan. He said they do not transcribe phonecalls they only send the recordings to customers. I told him that Jane has just told me she was reading from a transcribed phone call when I was given my quote. He said that they do not have one .So basically Jane lied to me throughout the phonecall today and then put notes in my file with additional lies. Dan said he has send this to their complaints department. I am waiting to hear back from their complaints department now. I would avoid this insurance company at all costs. I never said I could prove NCB because I know I can't. Jane and Emma should not have jobs working with people at all. Their aggression was intense. I intend to contact the financial ombudsman again should this company not do the right thing. But I will never insure with them again. They are downright fraudulent. They promise they can insure you and then ask for proof that you never said you had. I was up front with them and stated several times that I have been driving for over 30 years in the USA and have never had an at fault accident but have never had car insurance in the UK and consequently cannot show NCB either in the UK or the USA. I have never had such a bad experience with a company before. Pay extra and go with a reputable company.”

Helpful Report

Posted 2 years ago

“I bought insurance for my kit car and was charged £625 after two months of asking for more information witch I provided they cancelled my policy and kept £235 never trust these people don’t think they no what they are doing 😡”

Helpful Report

Posted 2 years ago

“Overall, a terrible experience. I insured my son's car with Adrian Flux and Marker Study are the underwriters. They have the worst customer service I have ever known, much worse than HMRC and you will literally be expected to sit on the phone for 45 mins plus. They say they are the insurance company for young drivers, but they haven't got a clue about young drivers; they will continually send bullish letters, charge you double if your mileage increases and expect you to pay up front. In my 25 years of experience dealing with car insurers these are absolutely the worst company I have experienced, and my advice is to avoid at all costs.”

Helpful Report

Posted 2 years ago

“They may seem cheap at first but then arrangement fees (?), Extortionate cancellation fees, admin charges etc bring it to way over what you can get elsewhere. And they're not clear about it either on the phone. Got absolutely ripped off. Go elsewhere.”

Helpful Report

Posted 2 years ago

“Adrian Flux swindled my disabled mother claiming they sent inquiries by post but she received no correspondence. The insurer further claimed that they could not text or email her when they had for other. They claimed she lied about employment but she was in fact still awaiting confirmation and a stat date. Adrian Flux proceeded to cancel her insurance and required a payment of £2,500 which she could not afford in order to be reinsured. Adrian Flux are a heartless bunch of charlatans that should be avoided at all costs.”

Helpful Report

Posted 2 years ago

“Disgusting Disgusting, do not pay out on claims. Also been waiting for over 3 months for them to collect bike during accident. Had 2 policy's and both were terrible experience PLEASE AVOID”

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Posted 2 years ago

“Avoid at all costs. 17 year old son took out first insurance. Adrian Flux cancelled the policy less then 2 months for a named driver apparently speeding. Perfect driving up to then. Black box app gave two different readings for this apparent speeding in 2 different days. Cancelled without warning or discussion. Kept over 30% of the insurance money for less than 2 months insurance. Now my son has cancelled insurance on his record for life. Offered insurance again with Adrian Flux for over 600 pounds more than the original. As a previous reviewer stated, not all robbers wear capes. Complete scam.”

Helpful Report

Posted 2 years ago

“Total rip off...my daughter has the black box fitted which according to Adrian Flux could reduce your premium next year...however no matter how carefully she drives she gets a warning every day which then pushes up next year's premium. Then she drove a bit too fast and they want to cancel the policy...but strangely enough can offer a new policy with the same insurer for an extra £900. Make of that what you will. The case has been sent to the ombudsman and I've cancelled the policy.”

Helpful Report

Posted 2 years ago

“Absolutely awful if you need to make a claim. Their claims handler does not answer the phone, they do not respond to emails and leave you with no vehicle, no way forward, no timescales, no decision on a repair. I have never had such a poor service”

Helpful Report

Posted 2 years ago

“Stay away. Cancelation fees are ridicoulus. Used policy for just over 1 month and when wsnted to cacel they said they can give me back 50% of my full payment ! Joke !”

Helpful Report

Posted 2 years ago

“Poor customer service. If you have a non fault claim ,this insurer will give your case to a management company auxillis who's only goal is cheap corner cutting repairs to keep costs down for the other parties insurer. Pay the extra and go somewhere else”

Helpful Report

Posted 2 years ago

“Took campervan insurance out, there was a small discrepancy with the policy to do with parking and they doubled the price. While I was on the phone I redid the quote online and Adrian flux came up as the cheapest only a few quid more than the original quote. I told her this on the phone and she then said she would redo the quote, which then come back as £200 dearer than the original quote. I then cancelled the policy and was charged £75. Basically these jokers are committing daylight robbery, please take my advice and use another insurer.”

Helpful Report

Posted 2 years ago

“Spent4 hour to get threw 220 .19.2022 I ask the female can you please update me the price I’m paying postcode email phone number . Ok so what’s the renewal price .It’s on page2 I don’t have page 2 that’s why I’m calling you. Well I should be there! Really unprofessional I still don’t now the price next year I will look 👀 around why couldn’t she say ££ talk about wasting my time 🤬”

Helpful Report

Posted 2 years ago

“Do not take out a learner policy it will cost you more money than the policy when your child passes their test! Absolute rip off!!! 3 months as a learner at £45 then £162 to cancel and then when the quote came through once he passed they wanted £500 more than any other company!!! Learner drivers please please don’t use this company!!!!”

Helpful Report

Posted 2 years ago

“AVOID AT all Cost I have been trying to contact them for Renewal/cancellation of my policy, wasted 20 mins on Chat they dint help, no one is picking up the phone. no reply on email as well. Insurance cancellation should be easy, they should send the NCB straightway.”

Helpful Report

Posted 2 years ago

Adrian Flux is rated 2.8 based on 352 reviews