Adrian Flux Reviews

Name: Adrian Flux
Address: East Winch Hall, East Winch, Kings Lynn
Rating: 2.81

2.8 Rating 352 Reviews

49 %

of reviewers recommend Adrian Flux

Company Reviews

Metrics

Info

2.8

Based on 352 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0344 381 6502

Email:

contact-us@adrianflux.co.uk

Location:

East Winch Hall, East Winch
Kings Lynn
PE32 1HN

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Anonymous

Anonymous // 01/01/2019

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“Tried to talk to Adrian Flux about address change. Impossible to talk to the right person. Started at 9am. It is now 11.10am. They were very good. Now they are awful. I will not use them again.”

Helpful Report

Posted 2 years ago

“After two years of straightforward insurance cover from Adrian Flux, the last year has been really poor. Having changed my campervan, it took six weeks and repeated requests to get any response, and even longer to get a revised quote. Even then I could not get a response to activate it. Cancelling the previous policy and getting a refund has been even worse. Maybe I was just dealing with a particularly inefficient person, but I am certainly relieved I didn’t have to make a claim. Strongly recommend you avoid unless you have no other choice. Trefor Lloyd”

Helpful Report

Posted 2 years ago

“Absolute Robdogs! My husband insured with these even though I told him of my family experience. He thought they were ok until he cancelled the policy due to selling the vehicle when they've charged him the policy for the rest of the year even though it was only renewed in January, just 4 months ago. HERE IS A WARNING TO ALL- They claim to be EXPERTS in kit cars, modified cars, motorcycles, trikes, plus every motor manufacturer... they're only EXPERTS in ripping people off! If you want a policy just so you are legal, ok fine BUT don't ever expect to make a successful claim and if you cancel, it makes no difference, you'll still have to pay. A family member after a no fault accident was well over a year awaiting a payment. He was actually shocked when it came through as was so long, he'd pushed it from his mind. Even then it was a pittance and for nothing like what his kit car had been worth and not for injuries sustained or time off work. They just didn't fight to get him what he should have got. They're absolutely disgusting. AVOID AT ALL COSTS! Should you be considering using them, read these online reviews! Those people who are happy are those who haven't tried to make a claim or cancel, that's when you truly find out an insurance company's worth. Yes Flux make it easy to take out a policy because they've got you by the short and curlies then. Please don't give them your well earned money!”

Helpful Report

Posted 2 years ago

“I was looking for an online quote for renewing my camper van insurance,and Adrian Flux gave me a return call and quoted me over £100 cheaper than my previous insurance broker, for better cover than previous.Great service thank you 😊”

Helpful Report

Posted 2 years ago

“You made a mistake setting up a new car policy. I paid in full. When I noticed the mistake I got in touch to ask you to change it and this resulted in a lower premium but you refused to refund the difference between what I had paid and the new premium you quoted me, only offering me a small refund!! You couldn't understand why I was angry. I cancelled the whole thing (and got a much cheaper policy btw), but you won't apologise or admit any blame. Incredible and the most frustrating company I have ever dealt with.”

Helpful Report

Posted 2 years ago

“I got a multicar quote for my three cars... the combined total was £1282.77 way over my like for like multicar price of £635.62 ... Jokers”

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Posted 2 years ago

“tried to claim for a crash that i was not involved in 2 weeks and no contact spent 2 hrs this am cannot get through to anybody that can help in the end i was fobbed off with a number to ring and low and behold they said ring aidrian flux lol”

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Posted 2 years ago

“Adrian Flux are the best company I’ve dealt with. Great service and amazing premiums.”

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Posted 2 years ago

“Terrible company, fine until you need to claim, but God help you if you do The people behind them are a joke and do not care a jot about your problems. Multiple phone calls for a non fault accident resulted in me taking time off a self employed job waiting for them to bring me a loan car, sat in all day , they never turned up, not even a phone call to cancel , cost me a days wages. After around 10 phone calls and only after me screaming at them like a maniac did they admit that they have no loan cars and it would be weeks before they could potentially help. Stressful disgusting experience. Avoid at all costs”

Helpful Report

Posted 2 years ago

“Went onto Compare the Market for my caravan insurance, Adrian Flux (AF) came up with the most favourable offer, the second offer was £2 dearer. The AF quote asked me to phone them, this i did and after a protracted conversation going over the same information i put on the web, the girl asked me to hold on whilst she checked with their insurance providers, she eventually came back to say that her insurance providers could not quote because of the caravan make (Hymer) and that i only had one security lock listed for anti theft. She then proceeded to say that another company (Aviva) could quote, at this point she was going to ask me all the questions again and then go to Aviva, i told her that i would not ever go with Aviva as i had already been let down through another policy when they were Norwich Union, i politely told the girl at AF 'thanks for wasting my time' and said goodbye. The latest thing is, i went onto the second provider and filled in a few questions, within a minute my caravan insurance was in place. Another lesson learned.”

Helpful Report

Posted 2 years ago

“Beware of the hidden charges. I insured my daughter as a learner driver from the date of her 17th birthday on the understanding that when she passed her test the policy needed to be updated to be a full UK license holder. I thought this would give her 12 months no claims discount by her 18th birthday....... wrong. She passed first time within 6 months into her policy, so I phoned to update the policy as discussed. Wrong again. The existing policy had to be cancelled and a new policy started from day one. Not only that, I was told the cancellation charges meant I had £7 to roll over from my initial £330 annual payment which I had paid in full. To add insult to injury, the new start up also meant there would be no account for any no claims discount earned from the existing policy because it hadn't run it's full term. My advice is pass your test on the day the policy runs out. Absolute robbery.”

Helpful Report

Posted 2 years ago

“My insurance was due for renewal in 4 weeks contacted them said can’t give me a quote for renewal besides be with the for 7 years said it was to early, so when it was 16 days to renewal contacted them again could not match quote from comparison site bearing in made i am not your driver in 50,s and flawless insurance so contacted them 3 times in all and said they would look and let me know, after 3rd time I went with a cheaper insurance by £60 and a good reputable company today i have had a letter from them saying they need more in from me to get a quote from them I have been with them 7 years how much more info do they need, they are the most dreadful insurance no one got back to me after contacting them numerous times they do not look sfte4 customers and without cus you WONT HAVE A BUSINESS SHAME ON YOU”

Helpful Report

Posted 2 years ago

“I don’t often write reviews however the service from the staff is amazing. I contacted customer service and spoke to a female member of staff regarding uploading documentation for my van insurance. She went above and beyond to help me I did not catch her name however she was kind, patient, supportive and professional guiding me through everything I needed. I was so very grateful and will certainly use this company in future as I can’t thank her enough for her support and kindness”

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Posted 2 years ago

“My insurance was cancelled due to not wanting commercial insurance”

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Posted 2 years ago

“AVOID! NON STOP CORRESPONDENCE, CHARGE YOUR BOX ETC PLUS YOU HAVE TO COMMUNICATE THROUGH THEIR ONLINE PORTAL RATHER THAN EMAIL. THIS COMPANY IS A TOTAL NIGHTMARE - AVOID!!!!!”

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Posted 2 years ago

“Diabolical customer services very rude once they have your money talking over customers arguing the customers disrespecting customers I have friends who have insurance with them who have now cancelled after hearing that recorded conversation on the phone of how rude arrogant argumentative this insurance company as I will never use them again and neither a lot of my motorcycling friends and people of motorhomes do not use this company it is a nightmare”

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Posted 2 years ago

“Happy Customer, they arranged car insurance based on the VIN number until DVLA register my imported car. Thank you, great service.”

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Posted 2 years ago

“Avoid them completely. They are a Very sharp practice company. I paid what was a very reasonable premium then, they waited till after they cooling off period and went through my details with a fine toothcomb demanding several pieces of extra information (which was freely available) each time threatening to cancel my policy and increasing my premium. Each time I supplied the information. A few weeks later another threatening email would arrive! I have been insuring vehicles for 45 years. Never had this treatment. These people should be investigated.”

Helpful Report

Posted 2 years ago

“I passed my test last year and have a black box provided by Adrian Flux. Arrived in the post and easy to fit which was good. Whilst I can't drive as fast as I'd probably like to it stops me speeding and may have helped me avoid a speeding ticket and maybe an accident too. Spoke to Customer Services when I got a new car and really friendly and helpful. I'd heard it was expensive to swap the box but they only charged me £15 for a kit and I did it myself- easy. My renewal is coming up and i'm on to save over £500 so I'm happy. Recommend.”

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Posted 3 years ago

“My daughter had her insurance cancelled for allegedly not slowing down coming towards a toll and then got a email saying her insurance was being cancelled, but they would re insure her for a much higher cost! They are con artists and apparently they do this a lot. My daughter then got a lot cheaper insurance even with declaring she had an insurance policy cancelled and with not having a black box and Adrian flux was just rude and very ignorant, I would not recommend them even if they were the cheapest policy in the future!”

Helpful Report

Posted 3 years ago

Adrian Flux is rated 2.8 based on 352 reviews