Adrian Flux Reviews

Name: Adrian Flux
Address: East Winch Hall, East Winch, Kings Lynn
Rating: 2.81

2.8 Rating 352 Reviews

49 %

of reviewers recommend Adrian Flux

Company Reviews

Metrics

Info

2.8

Based on 352 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0344 381 6502

Email:

contact-us@adrianflux.co.uk

Location:

East Winch Hall, East Winch
Kings Lynn
PE32 1HN

Write Your review

Tell us how Adrian Flux made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Adrian flux for the past two years for my classic Campervan. Great friendly customer care, quick and efficient and good quotes.”

Helpful Report

Posted 4 years ago

“I found the customer service very good, polite and friendly, and the most important thing saved me £100 on my car insurance beating offers of by go compare, and other comparison web sites recommend giving them a try”

Helpful Report

Posted 4 years ago

“AVOID ADRIAN FLUX!!! I would never recommend Adrian Flux insurance. The customer service is appalling, no one communicates with one another and the staff are extremely rude. We would advise anyone looking for insurance to go elsewhere, absolutely no customer service, you will leave feeling angry and disappointed.”

Helpful Report

Posted 4 years ago

“Had threats by text and emails saying they would cancel my motorhome insurance due to not receiving licence information , even though I had sent it three times. Never been able to login to my flux portal.”

Helpful Report

Posted 4 years ago

“took out 3 months provisional insurance for daughter which was paid in 2 instalments paid at start, and due 2nd payment at start of 2nd month. 2nd payment taken after I informed them she had passed test and asked them to cancel policy which they had Policy doc they sent me when insurance started payment refunded if cancelled after test passed which I did. initially refused all refund even though she had only used 1 out of the 3 months paid for. After an hour on the phone I got this up to a 75 pound refund. Still not happy, have put in information request for telephone logs and terms of conditions they are talking about as do not match my poilcy docs. WILL be putting through finacial onbudsman”

Helpful Report

Posted 4 years ago

“I wish I had read the reviews before taking out this policy for my son . Seriously do not make the same mistake as me as other companies who supply the black box there is some lenience , not with Adrian flux they will suspend and cancel your policy and quite happily make it almost Impossible for your teen to get insurance again unless your happy to pay £10,000 ! Trust me unless you can drive and not make a simple mistake ever as every slight mistake goes against you and WILL result in them cancelling the policy even thou your app is telling you your driving great and could possibly save £££‘s on you next renewal!! Do not go near this company you will regret it take my word , if only I’d gone with my gut instinct after taking out the policy and reading the reviews thinking surely it can’t be that bad but I was so wrong . If you’ve took a policy out and are still within your 30 day cancelling period . Cancel it it will save you thousands in the long run as to the big reduction they promise at the end of the year policy Won’t happen because they will of more than likely cancelled it by then .”

Helpful Report

Posted 4 years ago

“No mention off black box until after I had paid premium and was told I would have cancellation fees if I cancelled. Poor communication from this firm. High way robbery don’t expect to pay over £5100 for insurance with a black box.”

Helpful Report

Posted 4 years ago

“I called for a quote for change of vehicle. They quoted an extra 444 pounds. I then obtained another quote over 300 pounds cheaper. I cancelled with them. I lost 200 pounds for six weeks with them. They said the cover for key loss legal etc was non refundable so I paid a years cover for six weeks. I was never told that. It may be in the small print but I feel like I've been well and truly conned.”

Helpful Report

Posted 4 years ago

“I have been with this company for years. Friendly staff and always willing to help and always a good price .”

Helpful Report

Posted 4 years ago

“Took a policy out with them for my campervan valued at 28500 pounds got it converted so increased the value to 41000 .paid 375 pounds for the original policy they then asked for another £108 for the conversion after arguing they dropped it to 30. Then after talking to there customer services I was advised if I claimed it could be based on basic van value even though I had paid for the new value of 41000.i asked to cancel the policy after 2 months and they originally offered£97 ,I argued and they came back with £205 so I lost £200 for two months.it is now in the hands of the financial ombudsman legal robbery this firm.will never insure with them again”

Helpful Report

Posted 4 years ago

“ridiculous quote, not tailor made, i might as well of just spoke to a normal car insurance company. i was looking for classic car insurance and just got classic mediocre customer service.”

Helpful Report

Posted 4 years ago

“Miss lead into certain charges, automatically renewed at a higher price than all other companies”

Helpful Report

Posted 4 years ago

“Highway robbery....... Do not use this company if you value your hard earned money.. Sold my car after 3 months wanted to change to new one but they quoted way more than any one else so had to cancel policy and got charged the earth and more just to get out PLEASE DO NOT USE THIS COMPANY IF YOU VALUE YOUR MONEY”

Helpful Report

Posted 4 years ago

“Very competitive but didn't beat yours always been with them so hope your service will be just as good”

Helpful Report

Posted 4 years ago

“Excellent company. was with them 2 years and had to make a claim and they were amazing. also bought flex drive so i could drive other cars fully comp. well worth it! just wish they werent so expensive for my new car really wish i could of stayed with them :-( highly recommend!”

Helpful Report

Posted 4 years ago

“Very good. Called on a Saturday. Answered everything I needed them too”

Helpful Report

Posted 4 years ago

“Car insurance that offers you to drive any over car with extra benefits plz check”

Helpful Report

Posted 4 years ago

“Very polite and informative. No hassle, just straight forward fantastic customer service. Well done”

Helpful Report

Posted 4 years ago

“Hi, just finished speaking to Tom in customer service regarding terminating my business insurance whilst we suspend trading due to the Corona Virus. Tom went through my options explaining them very clearly. I was very satisfied with the outcome and have only positive things to say about Tom and Adrian Flux. You have helped me see a way forward. Thank you.”

Helpful Report

Posted 4 years ago

“Reason for half of full stars That iv only just applied for car insurance yesterday Between buying policy and starting date Iv already been asked for proof of (ncb) and driver licence Today iv had phone call this morning saying that iv applyeds difference imformation on compare site where i told lady on the phone that they saw detail of my name with three different jobs and addresses So now my insurance are now at risks of being cancelled if i dont bring in proof of occupation and proof of address all just because i was being nosey on how insurance price fluctuated with different jobs and address Now because they seen that and now i got to prove that i work and where i live (It a joke) When your on comparison sites YOU ARE BEING WATCHED by these insurance people and these will affect your insurance if you put in different information So Adrian flux i want to make you aware i only done that for my data not yours So now im going have to stressed about to get these details before you cancel my policy”

Helpful Report

Posted 4 years ago

Adrian Flux is rated 2.8 based on 352 reviews