Adrian Flux Reviews

Name: Adrian Flux
Address: East Winch Hall, East Winch, Kings Lynn
Rating: 2.81

2.8 Rating 352 Reviews

49 %

of reviewers recommend Adrian Flux

Company Reviews

Metrics

Info

2.8

Based on 352 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0344 381 6502

Email:

contact-us@adrianflux.co.uk

Location:

East Winch Hall, East Winch
Kings Lynn
PE32 1HN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well my quote from start 2 finish took 20mins and very pleased 👍👍👍👍”

Helpful Report

Posted 1 year ago

“Still waiting on the phone after 30 minutes. I doubt I will bother taking out insurance with them now.”

Helpful Report

Posted 1 year ago

“I had a dreadful experience using my breakdown cover I purchased from them. I was on a long awaited motorcycle trip In Spain. Unfortunately bike suddenly stopped working, I called international number which put me through to France call centre after many hours a continental calls my bike was collected no attempt to try and fix it! I was left with all my luggage on the roadside. Promised that a taxi and hotel would be organised for me it got to 21.45 I was cold and getting dark and with clear timelines I had to stay in a old dirty rundown hostel with a large dormitory style with buck beds. Felt very unsafe. French call centre totally unhelpful next day organising bike to be taken to Santander so I could get it on the ferry for my return journey home. In my humble opinion the flux recovery rescue is anything but that! Protect yourself better with a more professional and reliable company.”

Helpful Report

Posted 1 year ago

“AVOID ADRIAN FLUX Took out caravan insurance on line. They took my money and then sent me an email saying they needed more information to validate the insurance. I've never been asked for more information like this in many years of taking out caravan insurance. I then spent a couple of hours trying to get them the right information about the caravan storage site, and decided that to avoid the hassle I'd like to cancel. Even though I'd only paid a couple of hours earlier, and the policy wasn't due to start for a couple of weeks, they wanted to charge £55, on a £122 premium! I ended up having to pay more on the premium rather than take the £55 hit. Hope I never have to make a claim, as I can only see that going one way. AVOID. Awful attitude to customers, and wouldn't trust them one bit.”

Helpful Report

Posted 1 year ago

“Thank you very much Emma. She was a great worker. She helped me with everything. Thank you very much Emma ☺️”

Helpful Report

Posted 1 year ago

“They charged me £35 because I notified them that I'd changed address. Wow!”

Helpful Report

Posted 1 year ago

“Wish I’d read the reviews before taking out the policy. Do not under any circumstances deal with this company. My son took out his first provisional licence cover, made what they consider to be an error in his job selection (hospitality and restaurant) and charged £35 for them to tell us. Customer service is awful, takes forever to get an answer on the phone line and don’t seem able to pick up A phone themselves. If I could select 0* I would as nothing good to say.”

Helpful Report

Posted 1 year ago

“Hounded for a “no claims “ document on my other vehicle , even though this policy was started on 0 years : I had the policy cancelled on me ,I had to reinstate it ( Only to drive the van to the garage for its mot ) Cancelled the policy and had to pay £170 so all in all it cost me about £250 to insure a van for about 3 weeks.I insure another 3 vehicle in the household do not go with the company !! Absolute nightmare and daylight robbers they make it as difficult as possible and charge ludicrous amounts to cancel !!!”

Helpful Report

Posted 1 year ago

“Absolutely desisting customer service not paying out for a claim and then trying to up my insurance to £3.5k they make it so hard to contact them and they just send you threats to cancel your policy. Avoid Avoid Avoid”

Helpful Report

Posted 1 year ago

“Thieving scamming barstards after 2 week after renewal cancelled daughters insurance saying we hadn't re logged onto the app no notification apart from 1 email on the day of cancellation wanted to refund £430 from an £850 policy after 2 weeks said would cost £1200 for new policy Thieving C---s”

Helpful Report

Posted 1 year ago

“The worst Avoid these lot Won’t help in event of accident No idea what they’re saying or doing Ties themselves up in knots admitted poor conduct thank god I recorded every call and diaries events for last 7 weeks Email to FCA and appointment Wednesday with our solicitors Good luck 100 k plus claim coming your way No Personal unjustly assistance Been customer for 7 years These guys are just the lowest”

Helpful Report

Posted 1 year ago

“Its a shame that you have a training issue Being told to day that the person dealing with my detail failed to up date the account I have made three calls in to you 27 minuets to get through 49 minuets to get through And today 21 minuets Sending details via the app dont get done phoning don't get done Its my time waisted for you nit doing your job”

Helpful Report

Posted 1 year ago

“CHARGED ME £35 FOR 5 MINUTES ON THE PHONE TO UPDATE MY ADDRESS. I PAY NEARLY £900 A YEAR INSURANCE AND THEY CHARGE ME £35 TO UPDATE MY ADDRESS. THEIR ADMIN CHARGES ARE HORRENDOUS, BARE THIS IN MIND WHILST DECIDING WHICH INSURER TO GO WITH.”

Helpful Report

Posted 1 year ago

“WAS CHARGED £35 FOR 5 MINUTES ON THE PHONE TO CHANGE MY ADDRESS. I HAVE CHANGED INSURERS BECAUSE AFTER LOOKING MORE CLOSELY AT THEIR SMALL PRINT, THEIR CHARGES ARE HORRENDOUS.”

Helpful Report

Posted 1 year ago

“My provisional driver son was given his own insurance to drive his sisters car as a learner- they were aware that her policy was a Smartbox policy - when I had cause to phone and discuss her renewal in which I mentioned my son had a learner policy also with the car- I was told that should nt have happened. They asked if I had made flux aware that my daughter had a Smartbox policy on the car when I was arranging my sons insurance- I had. So they then took their time going through our old phone conversations to check if I had been lying or not- which I had nt- so then apologised for their ‘mistake’ and blamed themselves and said the clerk should not have sold me the policy and promptly cancelled my son’s insurance offering me a full refund( how good of them!) saying the only way around was to have my daughter on a normal full insurance so my son could then learn in her car. This was going to add over £1400 to the cost of her renewal policy. It was nt my mistake. They should have honoured the insurance they agreed to for my son with the information I correctly gave them at the time. Very disappointed. And a 17 yr old who now has no car to learn in.”

Helpful Report

Posted 1 year ago

“Took learner insurance out for my son and paid up front. I was advised i would get back the difference if he passed before 8 months. He passed at 3 months and out of £352 i got £39 back as they 'take 60% back plus an admin fee'. This was NOT advised to me up front despite checking several times with them that i would get money back, and the only reason i paid up front. Apparently its in the terms, however this was never explained to me, just that i would DEFINITLEY get the difference back, minus a £39 admin fee. I will never use this company again.”

Helpful Report

Posted 1 year ago

“AVOID AVOID Put claim in last November was asked to send photos of my motorhome where it was damaged. It is now nearly end of February and still no further on. Adrian flux sends you to another agent AXA that asks for photos and doesn't respond to any emails and when they do they say we haven't received photos. When told they had received them. Absolutely discusting firm STAY CLEAR OF THEM”

Helpful Report

Posted 1 year ago

“Was given a quotation fairly cheap for a new car, transferring from a camper van insurance, which was fairly decent. When I rang to take it out a few days later that policy was no longer available and given a new quotation of nearly £250 more. I stupidly took out that insurance as needed it that day. I then searched other insurance quotations and found one surprisingly £250 cheaper. I rang these straight back to cancel and was charged a cancellation fee and admin fees at extortionate amount, which was ridiculous for being insured for less than an hour. I had had years of insuring my camper through these and never any problem until this point. Would not use again.”

Helpful Report

Posted 1 year ago

“Scammers..quote a low price on line..you pay your money then get a phone call the next day to say it will be much more expensive in my case 3x times as much then take 75 pounds off you for cancelling..robbers...steer clear...”

Helpful Report

Posted 1 year ago

“One does not get a proper online quote, all is only verbal and lost if you need to call them back. The 1st time I spoken to them the man was very pleasant, he told me he would call me back on Monday but there was no call and when I called them back they had no records of the quote I was given and the lady was obviously reading her telephone instructions, not friendly and too fast speaking. So I told her and she continuously repeated she did not knew what I meant. What I mean dear is that you give verbal quotes with no follow up so one wonders about trusting you.”

Helpful Report

Posted 1 year ago

Adrian Flux is rated 2.8 based on 352 reviews