Additive-X Ltd Reviews

Name: Additive-X Ltd
Address: College Business Park, Kearsley Road,, Ripon, Ripon
Rating: 4.89

4.9 Rating 338 Reviews

98 %

of reviewers recommend Additive-X Ltd

4.9

Based on 338 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Additive-X Ltd:

Additive-X help organisations embrace 3D printing through a range of products and services.

Visit Website

Phone:

01765 694 007

Email:

sales@additive-x.com

Location:

College Business Park, Kearsley Road,,
Ripon
Ripon
HG4 2RN

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Additive-X Ltd 5 star review on 8th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“OUTSTANDING to deal with and super fast delivery!! 10 out of 10 folks!!!”

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Posted 1 year ago

Thank you for leaving a review! We really appreciate your kind words!

Posted 1 year ago

“Very quick dispatch and delivery and great support”

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Posted 1 year ago

Thank you for taking the time to leave a review! We are happy you liked our support!

Posted 1 year ago

“Had bad luck with other retailers of 3D printers, getting many smashed and bent machines. Additive X were incredibly helpful and reassuring that I wouldn't have this issue with them. I ordered the printer and they checked multiple times if I was content with the delivery date and offered to expedite it due to me probably being excited to receive it. All in all, a genuine, fantastic group of people who seem to genuinely care about you as a customer rather than moving stock out the door.”

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Posted 1 year ago

Thank you for taking the time to leave a review! We really appreciate your kind words and we hope you are happy with your printer!

Posted 1 year ago

“First class service delivery was next day and timed delivery slot. Very straightforward ordering and communication.”

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Posted 1 year ago

Thank you for taking the time to leave a review! We really appreciate your feedback!

Posted 1 year ago

“Fast and premium service”

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Posted 1 year ago

Thank you for leaving a review! We are happy you liked our service!

Posted 1 year ago

“Excellent service. Very pleased to have my printer delivered promptly and free of charge. I was recommended Additive-X based on their good technical support. Have not yet needed it, but looking forward to receiving a great service. Many thanks!”

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Posted 1 year ago

Thank you so much for leaving a review! We really appreciate your kind words. You will not be disappointed with our technical support!

Posted 1 year ago

“Absolutely fantastic customer support and a very easy purchase. They had the 3d printer I wanted and after a quick phone call they said I could come and collect it. The lady said she would carry it to my car. I would strongly recommend and will be purchasing from these guys again. Thank you! Additive-X”

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Posted 1 year ago

Thank you so much for leaving a review! We are happy we had what you wanted. We really appreciate your kind words.

Posted 1 year ago

“Awesome customer service. Answered my questions and made sure my item was delivered next, can't fault them.”

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Posted 1 year ago

Thank you for taking the time to leave a review! We appreciate your kind words!

Posted 1 year ago

“Brilliant company to deal with from start to finish, I live in Guernsey so was expecting VAT /Deliver issues. No such problems with this company. Purchased an X12 Carbon and delivered withing 2 days. Ask for Rachael she's very efficient. Have used them again since original purchase.”

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Posted 1 year ago

Thank you so much for leaving a review! We really appreciate your kind words (and so does Rachael)

Posted 1 year ago

“Very helpful on telephone and excellent service with my order that was delivered next day as promised.”

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Posted 1 year ago

Thank you for taking the time to leave a review! We really appreciate it!

Posted 1 year ago

“First rate company! Really helpful staff, no "hard selling", fast delivery and reasonable prices - what more can you ask for!”

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Posted 1 year ago

Hi Phillip, thank you so much for taking the time to leave us a review and thank you for your kind words

Posted 1 year ago

“Great products and delivery.”

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Posted 1 year ago

Thank you for taking the time to leave us a review! We are happy that you like our products and delivery.

Posted 1 year ago

“Could not have been in better hands, nice and friendly, very fast service. A firmware update from Bambu Labs was released 2 days later caused problems, that no one foresaw. With one phoncall I received a new printer the next day. But it took a couple of days for Bambu Labs to release another firmware update to fix the problem. Full marks to Additive-X for helping to resolve a problem that was not theirs.”

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Posted 1 year ago

Thank you for leaving us such a nice review, we are glad we were able to resolve your problem. Please don't hesitate to get back in touch if anything else occurs.

Posted 1 year ago

“Ordered Bambulab X1 Carbon at 3.30pm and got it the next day at ll am, excellent service. Unfortunately the 3d printer itself produces very poor quality prints, so have gone back to using my ender3, so i have an £1100 paper weight on my hands, obviously nothing to do with Addative X.”

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Posted 1 year ago

Hi Stephen, we are sorry to hear about your issue with the printer. Someone from our engineering team will be in contact with you.

Posted 1 year ago

“Excellent, prompt reliable service. recently I had a problem with a part, and it was replaced quickly and without any hassle.”

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Posted 1 year ago

Hi, Thank you for taking the time to leave us a review. We are glad the problem was solved quickly for you.

Posted 1 year ago

“Great service, what else can I say. Free next day delivery, good price and very helpful on the phone. Would recommend.”

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Posted 1 year ago

Thank you so much for your review!

Posted 1 year ago

“Fast efficient delivery. Great customer service too.”

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Posted 1 year ago

Thank you for leaving a review! We are glad you were happy with the delivery and our customer service!

Posted 1 year ago

“Ordered a Bambu x1-carbon after previous bad experiences with printers, takes all the guess work and constant alterations for the machine away, plus it is so fast its hard to believe. ordered on a friday & arrived on the saturday, great communication from Kirsty & Rachael. I would highly reccomend this company.”

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Posted 1 year ago

Thank you for leaving us a review! We love the Bambu lab printers too, happy printing!

Posted 1 year ago

“Additive-x, and specifically Kirsty McLees, did a spectacular job with helping me find and get on a day's notice a Bamboo Lab X1 Carbon as a gift to a friend of mine. I highly recommend it!”

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Posted 1 year ago

Thank you for leaving a review! Kirsty is very happy with the review

Posted 1 year ago

Additive-X Ltd is rated 4.9 based on 338 reviews