Additive-X Ltd Reviews

Name: Additive-X Ltd
Address: College Business Park, Kearsley Road,, Ripon, Ripon
Rating: 4.90

4.9 Rating 284 Reviews

99 %

of reviewers recommend Additive-X Ltd

4.9

Based on 284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Additive-X Ltd:

Additive-X help organisations embrace 3D printing through a range of products and services.

Visit Website

Phone:

01765 694 007

Email:

sales@additive-x.com

Location:

College Business Park, Kearsley Road,,
Ripon
Ripon
HG4 2RN

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Additive-X Ltd 5 star review on 12th December 2024

David Aston

Additive-X Ltd 5 star review on 7th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a printer knowing it wasn’t in stock, the team emailed me straight away to apologise for the item not being in stock and to inform me of a predicted delivery date. Very professional, would definitely buy from them again 👍”

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Posted 6 months ago

Thank you for leaving us a review! We are glad you would buy from us again! Thanks for choosing Additive-X and happy printing (if it has arrived)

Posted 6 months ago

“Had the items I wanted in stock, sent the items straight away. BRILLIANT”

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Posted 6 months ago

Thank you for leaving us ar review, we are glad we had everything you wanted in stock. Thank you for choosing Additive-X and calling us 'brilliant' happy printing!

Posted 6 months ago

“Have yet to use the filaments but I love the colours which I've yet to see elsewhere. Prices are competitive and delivery was prompt. I'm sure I will be a regular.”

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Posted 7 months ago

Thank you for leaving a review, we love the the colour range from Polymaker you won't be disappointed! Thank you for choosing Additive-X and happy colourful printing.

Posted 7 months ago

“Very swift and efficient service, keeping me well informed ar every step. Highly recommended”

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Posted 7 months ago

Thank you for leaving a review! We are so glad you were happy with our service and very happy you would recommend us! Thank you for choosing Additive-X and Happy Printing!

Posted 7 months ago

“Ordered some desiccant packs. Good product and as not identical to originals contacted customer support who raised a query for me. Tech support called within the hour to give advice and answer the query. Great service.”

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Posted 7 months ago

Thank you for leaving a review, we are sorry you didn't get the exact product but glad our tech support could help you out. Thanks for choosing Additive-X and happy printing!

Posted 7 months ago

“Prompt reply from website, very good service, next day delivery”

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Posted 7 months ago

Thank you for leaving us a review, we are glad you were happy with our service. Thanks for shopping with Additive-X and happy printing!

Posted 7 months ago

“Good response and better service”

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Posted 7 months ago

Thank you for leaving a review, and glad you had a good service from us. Thank you for choosing Additive-X and happy printing!

Posted 7 months ago

“I recently purchased a Bambu Lab P1P printer and had a fantastic experience thanks to Rachael. She was incredibly attentive, providing clear and helpful responses to all my questions. Rachael patiently listened to all my details and ensured I had all the information I needed. Exceptional customer service!”

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Posted 7 months ago

Thank you for taking the time to leave us a review! We are so glad you had a fantastic experience, Rachael is pleased and says thank you. Thanks for choosing Additive-X and happy printing.

Posted 7 months ago

“Poor customer service. I will go for the official Bambu lab store instead of resellers.”

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Posted 8 months ago

“What an amazing company! they are without a doubt 150% in customer service and support. We have purchased a few of the Bambu Machines from them and the delivery is very quick. Highly recommend this company.”

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Posted 9 months ago

Thank you for leaving a review! Also thank you for saying you would recommend us we really appreciate it. Thank you for choosing Additive-X and happy printing!

Posted 9 months ago

“what can i say, this place is a blessing. been wanting a bambu labs printer for awhile but was put off buying one from bambu themselves as the customer service is pretty bad, so i did a search looking for somewhere in the uk that supplies the bambu printers, and these turned up and less than an hour away from me BONUS!, So i did abit of research and looked at their outstanding reviews across a few platforms. I gave them a ring and spoke to a member of the team (sorry forgot your name) who put me at ease straight away regarding my concerns for customer support. I was even offered a tour around the showroom and workshop when i came to collect my printer. Well i placed my order for my P1P and arranged to collect the following week. so took time off work and invited my friend to come along, We was met in reception by a young lady who then introduced us to the same team member i spoke to on the phone, he took us into the showroom and for a good 45min myself and my friend was blown away by the various different printers on show and what they can do, also we didnt feel like we was rushed around he took time to explain what every different machine did. This company is bigger than you think and wether you are just buying a £500 printer or a £60000 printer, you get the same level of customer service no matter what. What more could you ask for. So first off thank you so much for making me at ease with my purchase and thank you for taking time to show me and my friend around, it was a pleasure to meet you and a pleasure doing business with you. I will see you in a few months for my AMS upgrade xx”

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Posted 9 months ago

Thank you so much for leaving us such a nice review! We are so glad you came to us to buy your printer and we could help make your buying experience easier. Thank you so much again for choosing Additive-X and happy printing!

Posted 9 months ago

“Very good service, will buy from this company again.”

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Posted 9 months ago

Thank you for leaving a review! We are so glad you like our service and very happy you will buy from us again! Thanks for choosing Additive-X and happy printing.

Posted 9 months ago

“I have purchased a few times from Additive-X now after trying 2 other companies who supply Bambu Lab in the UK. I was let down by both companies, badly by 1 which could have cost me a lot of money. I run my own 3D printing business and I know I can rely on Additive-X to deliver everytime. Well done”

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Posted 10 months ago

Thank you so much for your lovely words. We are so glad you know you can rely on us! Thank you for choosing Additive-X and happy printing!

Posted 10 months ago

“For my latest 3D printer I chose Additive-X. After reading a few excellent positive reviews they appeared to be a reputable company that offers top-notch 3D printers, including the Bambu P1s. Additive-X's dedication to customer satisfaction ensures a positive experience for both beginners and experienced users. Overall, Additive-X sets a high standard in the 3D printing industry with their innovative and reliable products. Very highly recommended.”

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Posted 10 months ago

Thank you so much for your lovely words we are so glad you chose us! Happy printing.

Posted 10 months ago

“Super fast and efficient service. Exceptionally professionsl.”

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Posted 10 months ago

Thank you for leaving a review, glad you like our service! Happy printing and thanks for choosing Additive-X.

Posted 10 months ago

“Additive X is a brilliant company who had what I needed for my Christmas 3d printing projects.”

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Posted 10 months ago

Thank you for leaving a review! We are glad we had everything you needed. Thank you for choosing Additive-X and happy printing!

Posted 10 months ago

“Unbelievably impressed with the quick shipment of my order and excellent customer service. I had my printer within a day or so of ordering. Will be a repeat customer of Additive-X.”

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Posted 11 months ago

Thank you so much for leaving a review, we are so happy your order arrived quickly and so glad you will be a returning customer! Thank you for choosing Additive-X and happy printing!

Posted 10 months ago

“Excellent service technical assistance and delivery.”

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Posted 11 months ago

Thank you for leaving a review we are glad we were able to help you with your technical requirements. Thank you for choosing Additive-X and happy printing!

Posted 11 months ago

“Very helpful, good stock and very quick delivery so minimal downtime.”

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Posted 11 months ago

Thank you for leaving a review, we are glad your order cam quickly and we are so glad there was minimal downtime for you. Thank you for choosing Additive-X and happy printing!

Posted 11 months ago

“If Apple made a 3d printing company, Additive X would be it. In that, I mean the great parts of Apple.... I bought my Bambu Labs X1 Carbon from them in October 2023, rather than directly from the British arm of Bambu Labs and it was the best decision I have made in a long time. Bambu is a fast growing company, however their customer support arm hasn't grown at the same speed. That's where Additive X comes in. Last week I had a fan burn out, which in turn made the hot end disintegrate. This obviously put the machine out of business. I tried to get in touch with Bambu, however the usual, ('we are experiencing a busy period at the moment') and after two days of waiting, I decided to get it touch with Additive X for some help, as I am in mid print on an order and can't afford the wait time. Now usually after the first thirty days, It becomes a manufacturer problem, but Craig from the Technical Dept was on it in a flash. After trying to help on the phone he decided that a hands on approach would be better and seeming's he was travelling south that day from Ripon to Oxford he would call in on the way and sort the problem himself. Oxford is on the centre west of England, Norfolk is not.... so this was a massive result for me as he was travelling miles out of way to get me up and running again. The fact that we are both ex military may have been a factor, but hell, what a bloke! Within four hours of me speaking to him my printer was up and running again, with all parts replaced. Normally I would have had to wait for the parts to arrive from Bambu, but not with Additive X, the parts came from stock, so I can't thank them, (especially Craig), enough. If you buy directly from Bambu, you get six months of cheaper filament, however the service from Additive X, FAR OUT WAYS the filament thing and anyway, Bambu's filament is not that cheap in comparison to others. I will one hundred percent be buying more from Additive X, such as a further AMS, when more stock arrives. In short, don't buy direct, BUY FROM ADDITIVE X.”

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Posted 11 months ago

Thank you so so much for your lovely and meaningful words, they mean so much to us and have really made our and Craig's day! We are so happy you chose us and that you will continue to. Again thank you for choosing us and happy printing - glad your printer is back up and running!

Posted 11 months ago

Additive-X Ltd is rated 4.9 based on 284 reviews