Additive-X Ltd Reviews

Name: Additive-X Ltd
Address: College Business Park, Kearsley Road,, Ripon, Ripon
Rating: 4.89

4.9 Rating 338 Reviews

98 %

of reviewers recommend Additive-X Ltd

4.9

Based on 338 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Additive-X Ltd:

Additive-X help organisations embrace 3D printing through a range of products and services.

Visit Website

Phone:

01765 694 007

Email:

sales@additive-x.com

Location:

College Business Park, Kearsley Road,,
Ripon
Ripon
HG4 2RN

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Additive-X Ltd 5 star review on 8th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, fast delivery”

Helpful Report

Posted 3 weeks ago

Thank you for leaving a review, we are glad you were happy with our service. Happy printing!

Posted 3 weeks ago

“Easy ordering once I was assured goods were in stock. Excellent customer service to assure me of that. Order arrived next day. I will use again.”

Helpful Report

Posted 3 weeks ago

Thank you for leaving a review, we are glad you had easy ordering and liked our customer service. Thanks for saying you would use us again. Happy printing!

Posted 3 weeks ago

“I bought a 3D printer online from Australia but for delivery in the UK. Following the order I was contacted promptly to say they were now out of stock, apologied and said they could refund me the money. I chose to continue and the product was successfully to my brother in Cambridge - to much delight.”

Helpful Report

Posted 3 weeks ago

Thank you for leaving us a review, we are glad the printer got there successfully and we hope your brother enjoys his printer!

Posted 3 weeks ago

“I'm here to give a good review for Tessa Dunnington parts specialist who was particularly helpful in our exchange.”

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Posted 3 weeks ago

Thank you for your review, Tessa is very pleased and thankful and glad she could help!

Posted 3 weeks ago

“Items arrived eventually, it took that long I forgot I even ordered it. All I ordered was a PTFE adapter and spare cable. I ordered the same things off ali express about 3 days later and they came within 8 days.. probably won't use this site again but there wasn't any issues with the order..thanks”

Helpful Report

Posted 4 weeks ago

Sorry to hear that your order took a while to ship and sorry you weren't contacted to tell you your order would be delayed.

Posted 3 weeks ago

“Great selection on their website and excellent communication when some of the filaments I ordered were not in stock.”

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Posted 4 weeks ago

Thanks for leaving a review, we are glad you liked our selection of products and communication. Happy printing!

Posted 4 weeks ago

“I’ve had a great experience with Additive-X Ltd. Their service is top-notch, and it’s clear they genuinely care about their customers. They offer a wide range of 3D printing products, and the staff is super knowledgeable about what they sell. Whether you’re a hobbyist or running a business, they’ve got you covered. What impressed me the most was their fast delivery and how quick they were to respond to my questions. It’s rare to find a company that combines quality products with such reliable customer support. I’d definitely recommend them to anyone in the 3D printing space! -cgpt”

Helpful Report

Posted 4 weeks ago

Thank you for leaving us a review we are glad you had a good experience with us and glad you could see how much we care about customers. Happy printing!

Posted 4 weeks ago

“Great company to deal with.fast delivery too”

Helpful Report

Posted 4 weeks ago

Thank you for leaving us a review, we are glad you liked our company, happy printing!

Posted 4 weeks ago

“Genuinely the best company I've discovered this year. Had a question, chatted to a real person on the chat panel, made a purchase immediately and it arrived 18 hours later. Was so impressed I immediately referred a friend who went on to make the same purchase from additive-x despite the product being available elsewhere. I believed the person on the chat was called Rachel, and genuinely couldn't have been any more helpful even checking stock and confirming it's presence despite the website not being up to date due to inventory just coming in. Infact have been so impressed I haven't looked elsewhere since and have a basket ready to check out of consumables and parts. Business done right. And no I am not a shill and haven't been paid a penny in discount or affiliate or anything. I just like a business that does what it should, well.”

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Posted 4 weeks ago

Thank you for leaving us such a lovely review, we are so glad and honoured we have the title of the best company you have discovered this year! Thank you for referring us to your friend and glad you haven't looked elsewhere. Happy printing!

Posted 4 weeks ago

“thank you for your quick turn round of my filament order ,i would have liked differant colours but thet are on back order how long would the order take on back order i would like to know more on the new bed plates and how to use them i have recomened the P1S to a friend and he came to Ripon and bourght one thats how much i like your company and service i have a PS1 myself had a few problems but now get some realy good prints Regards Terry”

Helpful Report

Posted 1 month ago

Thank you for leaving a review, we do try to have as many colours in stock sorry we didn't on this occasion. We are glad you like our company and service and thank you for recommending us!

Posted 4 weeks ago

“Genuinely impressed - thank you. Messaged you guys late Friday afternoon to check stock etc and you were able to get my new 3D printer to me by Saturday afternoon.”

Helpful Report

Posted 1 month ago

Thank you for leaving a review, we are glad you are impressed by us and glad you got your printer so quickly! Happy printing.

Posted 1 month ago

“Have used the 3d printer many times now and have had consistantly good results we are very happy with both value and quality”

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Posted 1 month ago

Thanks for leaving a review, we are glad you are happy with your 3D printer!

Posted 1 month ago

“Excellent service and advice on the phone. Helped with ordering my son's 3d printer, came the next day and further help and advice with filament. Thank you!”

Helpful Report

Posted 1 month ago

Thank you for leaving a review, we are glad you liked our service and happy we could help with getting a printer for your son. Hope he loves it!

Posted 1 month ago

“Very quick service, everything well packed. The reason I knocked one star off is I wasn’t given the cheaper option of standard delivery for some reason making delivery costs a bit steep.”

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Posted 1 month ago

Thanks for your review and glad you like our service. We only have one standard delivery option at £7.80 which has been set due to our courier and packaging costs or free on orders over £100.

Posted 1 month ago

“Excellent company to deal with. I was considering ordering my Bambu P1S direct from Bambu, but had read some horror stories online about LONG delivery times. I found Additive-X on a Google search and they seemed exactly what I was looking for. Not only did the printer come the next day, but they also sent me an email full of useful links to get started with my printer. In addition to the printer, I ordered a few spools of filament, one of which wasn't in stock but was listed as "Available to Order". After a couple of weeks they emailed me to say that they were still waiting for stock, and that I was fine to keep waiting, but offering to switch the order to another kind if I'd prefer. Great customer service, would recommend, and will be using again.”

Helpful Report

Posted 1 month ago

Thank you for leaving us a review, we are glad you made the decision to buy from us! Thank you for saying you would recommend us and glad you will be buying from us again. Happy printing.

Posted 1 month ago

“Very fast and smart support Definitely know what they are doing”

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Posted 1 month ago

Thank you for leaving us a review, we are glad we were able support you. Happy printing!

Posted 1 month ago

“I recently purchased my Bambu Lab X1 Carbon from Additive-X, and the experience was fantastic from start to finish. The team was knowledgeable, friendly, and happy to answer all my questions. The printer arrived quickly and in perfect condition. If you're looking for top-notch 3D printing gear and excellent service, Additive-X is the place to go! Highly recommended.”

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Posted 1 month ago

Thank you for leaving us a review we are glad you had a good experience. Thank you for saying we are the place to go and that you would recommend us! Happy printing.

Posted 1 month ago

“Excellent and fast service, highly recommend! I will be shopping here again!”

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Posted 1 month ago

Thank you for leaving us a review, we are glad you like our service and that you would recommend us. We are also glad to hear that you will be shopping with us again! Happy printing.

Posted 1 month ago

“I ordered some rolls of printer filerment and one was damaged. I contacted them and they sent me a replacement which arrived next day. They were very helpful and a treat to deal with. Excellent company to deal with.”

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Posted 1 month ago

Thank you for leaving us a review, we are sorry about your filament but glad the issue was resolved. Thank you for saying we are excellent to deal with we appreciate it. Happy printing!

Posted 1 month ago

“Amazing customer service”

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Posted 1 month ago

Thank you for leaving us a review, we are glad you are happy with our customer service! Happy printing.

Posted 1 month ago

Additive-X Ltd is rated 4.9 based on 338 reviews