Additive-X Ltd Reviews

Name: Additive-X Ltd
Address: College Business Park, Kearsley Road,, Ripon, Ripon
Rating: 4.89

4.9 Rating 338 Reviews

98 %

of reviewers recommend Additive-X Ltd

4.9

Based on 338 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Additive-X Ltd:

Additive-X help organisations embrace 3D printing through a range of products and services.

Visit Website

Phone:

01765 694 007

Email:

sales@additive-x.com

Location:

College Business Park, Kearsley Road,,
Ripon
Ripon
HG4 2RN

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Additive-X Ltd 5 star review on 8th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very speedy delivery even over the Christmas period.”

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Posted 1 month ago

Thank you for leaving a review, glad you got speedy delivery! Happy printing

Posted 1 month ago

“Still waiting for my order!”

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Posted 1 month ago

Sorry that you are still waiting for your order, the product you have ordered isn't in stock with ourselves and is on backorder with the manufacturer. When you placed your order a member of the team should have been in contact with you to inform you of this apologies if this wasn't the case.

Posted 1 month ago

“I placed an order a few days prior to Christmas Day and it was delivered before Christmas which was excellent ++++”

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Posted 1 month ago

Thanks for leaving us a review, we are glad to hear that you got your order before Christmas! Happy printing.

Posted 1 month ago

“I hadn't heard of these guys before but I was in the market for a new 3D Printer and I really wanted it that day. Not many places stock it, and the only place relatively local didn't have it in stock. So this was my only option in the moment. It was a fair trek away and I ended up travelling 90 minutes to get there. All country roads and pretty nice areas, so no problem! As I'm about to arrive, I receive a call from their Customer Support confirming that I was picking it up that day - confirmed I was 5 minutes away and she advised she would make the warehouse aware. Phone manner impeccable and very friendly. I get there and the printer is not ready - which is fine, it was only a few minutes from the call. A member of their staff came out when we pressed the bell/buzzer on the desk and we waited for the printer to be brought out. The member of staff (who's name I did not get but is in the company's profile pic - sorry!) asked if we'd like a tour of their manufacturing side. We were taken around their various printers, and had a chat about what they make and what tech is out, really cool and interesting. Again, very friendly. By the time we were done looking around, the printer was ready. As for the machine, well packaged and worked perfectly out the box P1S. Coming from a really old Ender3 this is like magic to me! I'm having a blast with 3D Printing again. Overall happy with Additive-X as a company and shopping experience. Thank you!”

Helpful Report

Posted 1 month ago

Thank you for leaving us a review, we are glad you had a good shopping experience and we hope you enjoyed the tour of our facility. We are glad you like our company and your new P1S. Thanks for choosing Additive-X and happy printing.

Posted 1 month ago

“Great company. Ordered new printer from them and some wrong filiment by mistake. However. They offered to send the correct filiment next day. WOW. Customer service is Nulli Secundus More than happy to order from these guys again 👍”

Helpful Report

Posted 1 month ago

Thank you for leaving us a review, we are glad you like our company and service. Sorry about the filament mix up but glad we could sort it out for you. We are also glad that you would order from us again! Happy printing.

Posted 1 month ago

“CSA very helpful regarding my query will definitely order again 😀”

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Posted 1 month ago

Thanks for leaving us a review, we are glad we were able to help you with your query and glad you would order from us again! The printer set up looks great happy printing.

Posted 1 month ago

“Great Company, great service and communication. What they do at this place is on the edge of technical innovation. Great to see. Thank you for supplying my Bambu Carbon X1, I love it.”

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Posted 1 month ago

Thank you for leaving us a review we are glad you like our service and our company! The printer all set up looks great. Thanks for choosing Additive-X and happy printing.

Posted 1 month ago

“Very friendly staff. Had some queries pre and post purchase. Staff on hand to help. Would use these guys again.”

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Posted 1 month ago

Thanks for leaving us a review, we are glad we were able to help with your queries and glad you would use us again! Happy printing.

Posted 1 month ago

“Rang customer support twice before placing my first order - super knowledgable, helpful and friendly. Placed order and received well packaged order on free next day delivery (because the value of the order was over around £100). Price of items was excellent. Will definitely be ordering from AdditiveX again! Thank you for super service :)”

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Posted 1 month ago

Thank you for leaving us a review we are glad to hear that you will be ordering from us again and glad we were able to help you with your first order. Happy printing!

Posted 1 month ago

“This was my first purchase of a 3d printer so naturally I had a million questions. A young lady called Beth was really accommodating, honest and transparent throughout, they didn't pressure to upscale the order but offered solutions throughout. Then I went to collect my order on Xmas eve and was greeted by two staff. They asked my son who the printer was for lots of questions about his plans and even showed him prints which they had completed and offered him a tour to show him what he could achieve. He loved it and it's only inspired him more. So thank you for the patience, excellent communication and service.”

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Posted 1 month ago

Thank you for leaving us a review we are glad we were able to help you and your son and so happy we inspired him more it is great to hear! Happy printing.

Posted 1 month ago

“Had never heard of Additive-X until recently, but now I don't think I'll ever use anyone else! Was looking to purchase a Bambu P1S as a Christmas treat, admittedly very late in December, so wasn't expecting to receive it before the big day (as much as I was hoping). Found the printer from a UK competitor who I'd spoken to at the recent SMRRF event in Manchester, but whilst the next day delivery (if ordered before 12pm) price wasn't terrible, the printer combo was out of stock anyway and I was sad to say the least. Bit of shopping around though and I found Additive-X, with the same printer both in stock and with next day delivery (if ordered before 4:45pm!!) for half the delivery price. Took what I thought was a risk and ordered the printer, and was pleasantly surprised to receive a DPD advance shipping notice via email in no time at all, followed by confirmation that they had the parcel, and it was on its way. Printer was delivered by 11am the day after, setup by lunch time, and printing an hour after that - no issues whatsoever! Colour me impressed, Additive-X! Cheaper than the competitor for more flexible delivery, and you 100% nailed it. I will absolutely be ordering from you again (when I inevitably decide that 1 AMS unit just isn't enough!!)”

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Posted 1 month ago

Thank you for leaving us a review we are so glad and love to hear you won't use anyone else and that you will order from us again! We are also glad that your printer came early and nice to hear that it it set up and running already. Happy printing!

Posted 1 month ago

“Fantastic service and communication. Ordered AMS unit on 20th Dec late at night. I arrived on the Tuesday. I was not expecting until after Christmas. Item was also really well packaged. Have spoken to customers services in the past and they're great. Highly recommend this company.”

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Posted 1 month ago

Thank you for leaving us a review we are glad you like our service and glad you got the AMS early! Thank you for saying you would recommend us appreciate it. Happy printing!

Posted 1 month ago

“Easy buying experience and fast delivery. Good communications throughout. I can't comment on the product yet as they are Christmas presents and still in their boxes.”

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Posted 2 months ago

Thank you for leaving us a review, we are glad you had a good experience! We hope the presents are loved. Thanks for choosing Additive-X and happy printing.

Posted 2 months ago

“Easy to deal with when ordering. My only complaint is that I paid for next day delivery and their carrier didn't even both to attempt next day delivery. I will be interested to see what their after sales communication is like.”

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Posted 2 months ago

Thank you for leaving a review, we are so sorry about our delivery courier and can only apologise, I will pass this onto our customer service and finance team to look into this more.

Posted 2 months ago

“I cannot recommend Additive-X enough! I called their customer services and spoke with Rachel, who was incredibly helpful and knowledgeable in talking me through first purchase of a 3D printer. Thank you for the excellent service, and I am looking forward to being a good customer long into the future.”

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Posted 2 months ago

Thank you for leaving us a review, we are so glad you liked our service and we were able to help you start your 3D printing journey! We are also looking forward to you being a future customer. Thanks for choosing Additive-X and happy printing.

Posted 2 months ago

“Easy to use website, good range of stock and very prompt delivery. Staff are very knowledgeable and very helpful if you have a technical issue.”

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Posted 2 months ago

Thanks for leaving us a review, we are glad you liked our website and glad we were able to help you on your issue. Thanks for choosing Additive-X and happy printing!

Posted 2 months ago

“a first class service from chatting online to ordering the printer and even a phone call to answer a few questions plus the added bonus of a helpline in this country that will answer you, and only 3 days from ordering to delivery.”

Additive-X Ltd 5 star review on 12th December 2024

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Posted 2 months ago

Thank you for leaving us a review, we are glad you like our service. All your prints look fab it's great to see them! Thanks for choosing Additive-X and happy printing.

Posted 2 months ago

“This is my 2nd purchase from Additive X and without a doubt the best company for 3d printing related services, I can buy with confidence knowing that I have a dedicated team to help me if I run into any problems.”

Additive-X Ltd 5 star review on 7th December 2024

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Posted 2 months ago

Thank you for leaving us a review and thank you for coming back to us a 2nd time. Your 3D printer and set up looks great! Thanks for choosing Additive-X and happy printing!

Posted 2 months ago

“For what I wanted I narrowed it down to 3 suppliers, ( to purchase Bambu A1 Combo + Filaments. )all the same price at each. I chose Additive X. I picked what I wanted that was showing in stock, yet at checkout it says some of the items weren't available. They nearly lost me as a customer at that point. Thought I would go on Live Chat as to why that was. strangely was explained that the items where available and I proceeded with order. Ordered 4pm, arrived 1pm the next day.... all was good. I am happy with communication, items, service and delivery time. Will be ordering again for more filament shortly.”

Helpful Report

Posted 2 months ago

Thank you for leaving a review, we are sorry about the web issue and we are going to look into this as why this happened. Glad you were happy with our services and glad you would order from us again! Happy printing.

Posted 2 months ago

“Always great services and good product”

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Posted 2 months ago

Thank you for leaving us a review, we are glad you like our services and glad you have come back and used Additive-X again. Happy printing!

Posted 2 months ago

Additive-X Ltd is rated 4.9 based on 338 reviews