Additive-X Ltd Reviews

Name: Additive-X Ltd
Address: College Business Park, Kearsley Road,, Ripon, Ripon
Rating: 4.89

4.9 Rating 338 Reviews

98 %

of reviewers recommend Additive-X Ltd

4.9

Based on 338 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Additive-X Ltd:

Additive-X help organisations embrace 3D printing through a range of products and services.

Visit Website

Phone:

01765 694 007

Email:

sales@additive-x.com

Location:

College Business Park, Kearsley Road,,
Ripon
Ripon
HG4 2RN

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Additive-X Ltd 5 star review on 8th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I nearly chose the wrong supplier! I was about to order a Bambu lab P1S from a competitor of Additive-X. But after a conversation with a bored sounding man on a hard to hear phone line I tried Additive-X. What a difference. I had a pleasant and informative conversation with Rachel who answered all of my questions on a clear phone line. I did a quick check on their web site and found a well organised and long established firm. After placing my order I received a call from Rachel asking if I realised that there would be a delay in the delivery as they were waiting for a shipment to arrive. I said that I was aware that all suppliers were waiting for the same shipment. So I expected to have to wait at least a couple of weeks. But it actually arrived within a few days. It was well packaged and undamaged. After setting up the printer I had difficulty connecting to the internet. So I phoned Additive-X and was passed on to Chris Furlong, an extremely helpful and patient engineer, who spent a couple of hours, including with a video link, trying to work out what the problem was. After a lunch break Chris phoned me back to suggest a possible solution, after consulting with his colleagues, that my WiFi may be operating at 5GHz instead of the required 2.4GHz and that my extension that I have installed could well be set to the correct frequency. This was indeed the case and so my problem was solved. Just imagine what would have happened if I’d chosen the other supplier with the bored person on the bad phone line? So thank you Chris for your extreme patience. And thank you Rachel for helping me make the right decision to order from Additive-X. A very satisfied customer. Warwick Kemp.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us such a long and lovely review! We really appreciate your kind words they mean so much to us! Chris and Rachael appreciate them to and are so happy we were able to get your problem solved.

Posted 1 year ago

“First class server, from order through to delivery”

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Posted 1 day ago

Thank you for leaving a review, we are glad you like our service and delivery. Happy printing!

Posted 1 day ago

“Excellent customer service comprehensively!”

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Posted 2 days ago

Thank you for leaving a review, we are glad you are happy with our customer service. Happy printing!

Posted 2 days ago

“Incredible customer service from the team and especially Lynne who both helped save my order from getting stuck in a loop with DPD come delivery. Kept me informed every step of the way and went above and beyond to make sure I got my A1 by the weekend!”

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Posted 4 days ago

Thank you for leaving us a review, glad we could help save your order! Happy printing.

Posted 4 days ago

“I was given a fantastic service by Tessa and the team and wouldn't hesitate to order from again. The package arrived next day. Very happy, thank you again”

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Posted 4 days ago

Thank you for leaving a review, Tessa is very grateful. We are glad you would order from us again. Happy printing!

Posted 4 days ago

“Had what I wanted in stock and a quick delivery”

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Posted 5 days ago

Thanks for leaving us a review, glad we had what you wanted in stock. Happy printing!

Posted 4 days ago

“Friendly and helpful service, recommend them 100%”

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Posted 6 days ago

Thank you for leaving a review, we are glad you like our service and glad you recommend us. Happy printing!

Posted 4 days ago

“Recently I bought a 3D printer, and then a couple of filaments from Additive-X. Absolutely smooth buying experience, well organised web site, everything arrived well packed. When I ordered the printer, I received a separate email from them, while the printer is on its way, with lots of useful tips and tricks for the specific printer. Amazing. One thing to keep in mind, they only offer courier next day delivery as their lowest tier shipping option, this turns out to be quite expensive if one just needs to order one or two filaments. Free shipping threshold is quite high as well. I ended up going back to other suppliers on those occasions. It is not a complaint though.”

Helpful Report

Posted 1 week ago

Thank you for leaving a review, we are glad you had a smooth buying experience and we are sorry to hear that you are unhappy with the delivery charges we set these due to the courier etc. Happy printing!

Posted 1 week ago

“Great price, great service and fast delivery.”

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Posted 1 week ago

Thank you for leaving a review, we are glad you like our service and delivery. Happy printing!

Posted 1 week ago

“Easily found my way round the site, the prices seemed reasonable, delivery was prompt and arrived safe and sound.”

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Posted 1 week ago

Thank you for leaving us a review glad you found our site easy to use, happy printing!

Posted 1 week ago

“Super Helpful, good communications and service! cannot recommend more”

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Posted 1 week ago

Thank you for leaving a review, we are glad you liked our service and glad you would recommend us! Happy printing.

Posted 1 week ago

“Perfect start to 3d printing Easy to use website and next day delivery even saturday Will be using again many thanks”

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Posted 1 week ago

Thank you for leaving a review and sharing what your print they look great! Glad you would use us again, happy printing.

Posted 1 week ago

“Excellent service, and great communication, would highly recommend”

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Posted 2 weeks ago

Thank you for leaving us a review, we are glad you liked our service and glad you would recommend us! Happy printing.

Posted 2 weeks ago

“In all my dealings with Additive X buying my printer, sorting my issue out, getting me spares sent out. Everything has been top notch - service , support and advice. I would use them again in the blink of an eye!”

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Posted 2 weeks ago

Thank you for leaving a review, we are glad you like our service and so glad you would use us again! Happy printing.

Posted 2 weeks ago

“Great price, great service and fast delivery. Very happy so far.”

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Posted 2 weeks ago

Thank you for leaving a review, we are glad you are happy with us and our service! Happy printing.

Posted 2 weeks ago

“Fast delivery good price”

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Posted 2 weeks ago

Thank you for leaving a review, we are glad you were happy with the price and delivery. Happy printing

Posted 2 weeks ago

“I would have to say hand on heart, Additive-X are one of the best companies I have ever have the pleasure of dealing with. I’m a complete novice to 3D printing but had already decided that I wanted the Bambu Labs P1S with the AMS. Obviously I had questions and they were more than helpful. They said if I had any other questions or needed advice, just give them a call, and I have done that on a few occasions. Always helpful advice from everyone I have spoken to. Their customer service is absolutely second to none in my very humble opinion and other companies could and should take a leaf out of Additive-X’s book as to how to do things professionally. I’m so pleased that I made my purchase with them and I can’t recommend them highly enough. Thank you all at Additive-X 🙂”

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Posted 3 weeks ago

Thank you for your kind words, we are so pleased that we are one of the best companies you have dealt with and honoured to have that title. We are glad we helped you start your 3d printing journey and happy printing!

Posted 3 weeks ago

“five star service simple”

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Posted 3 weeks ago

Thank you for leaving a review, we are glad you like our service and give it 5 stars. Happy printing!

Posted 3 weeks ago

“Great service prompt delivery Much appreciated”

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Posted 3 weeks ago

Thank you for leaving a review, we are glad you like our service. Happy printing!

Posted 3 weeks ago

“Additive -X have been really helpful. I recieved regular updates about my order as I had placed an order for an item which had a bit of wait time before it got dispatched. All of this was really helpful”

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Posted 3 weeks ago

Thank you for leaving us a review, we are glad you found us useful. Happy printing!

Posted 3 weeks ago

“Good online chat provided accurate information and shipping times. Good value and would highly recommend”

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Posted 3 weeks ago

Thank you for leaving a review, we are glad you were happy with our online chat and glad you would recommend us! Happy printing.

Posted 3 weeks ago

Additive-X Ltd is rated 4.9 based on 338 reviews