Additional Lengths Reviews

Name: Additional Lengths
Address: Unit 2 Easter Park, Teesside Industrial Estate, Unit 2 Easter Park, Teesside Industrial Estate, Stockton on Tees
Rating: 4.27

4.3 Rating 736 Reviews

81 %

of reviewers recommend Additional Lengths

4.3

Based on 736 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01642 867213

Email:

help@additionallengths.co.uk

Location:

Unit 2 Easter Park, Teesside Industrial Estate,
Unit 2 Easter Park, Teesside Industrial Estate
Stockton on Tees
TS17 9NT

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Additional Lengths 5 star review on 22nd February 2020

GEORGIA THEODORA GIANNAKA

Additional Lengths 5 star review on 19th April 2019

Kamaljit Kaur

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company even sent me. Some freebies shower cap head towel top people x”

Additional Lengths 5 star review on 8th November 2018

Helpful Report

Posted 6 years ago

Glad you liked your free gifts! We love treating our customers as a small thank you for their custom. Hair looks ah-maze-ing!

Posted 6 years ago

“Products easy to order and a swift delivery.”

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Posted 6 years ago

Thank you very much for your review. We hope you enjoy your products just as much as we do!

Posted 6 years ago

“Fantastic service, thank you 🙏”

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Posted 6 years ago

Thank you very much for your review. We hope you enjoy your products just as much as we do!

Posted 6 years ago

“We have had water softener for a couple of years but were unable to keep affording the salt so we have gone back to hard water in our area. I noticed my hair was terrible after just a few days so I looked around for shampoo for Hard Water and was recommended this. I was looking for a non-toxic brand too which made it quite difficult/specific to find. I was amazed that this Hard Water shampoo and conditioner was paraben free and also a really good price because it has the rescue kit x 4 included too! Very pleased, it's saved my hair and works really well. A great find and an easy to use website too.”

Helpful Report

Posted 6 years ago

Thank you very much for your review. We hope you enjoy your products just as much as we do! The hard water shampoo works amazing and the set is great value.

Posted 6 years ago

“I love your products but I always seem to have the same problem of them being out of stock”

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Posted 6 years ago

Hi Lauren, we had a small manufacturing delay earlier in the year and are expecting a big delivery at the end of November so hopefully no further stock issues going forward.

Posted 6 years ago

“Customer service from the ladies is great the male I speak to isn’t so good. Really annoying that they are always low on stock. Also whenever I pay for next day delivery it always arrives about 3 days later. Also the colour fades really bad. I purchased a base 7 and after two months wear with using the remy cachet products it looks like a base 10 it’s so light. I love that they do 24inches. And they have loads of colours to choose from(if I’m stock) I do feel the bonds thin out really fast and don’t stay double drawn.”

Helpful Report

Posted 6 years ago

Hi there thanks for your comments. We pride ourselves on our great customer service and always try to maintain a high standard of customer satisfaction. If you have issues with parcels arriving late and you have purchased a guaranteed delivery service we more often than not can refund for the missed deadline. If you experience issues with colour fading/bonds we kindly ask that you fill in a complaints for via our website so that we can investigate these issues for you. We did experience some small delays to our stock earlier in the year but hopefully by the end of this month they should all be in hand and moving forward not be an issue. Please get in touch with us if you want to discuss any of the points you have raised further.

Posted 6 years ago

“Great hair! Quick delivery Staff always very helpful!”

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Posted 6 years ago

Thank you very much for your review. We hope you enjoy your products just as much as we do.

Posted 6 years ago

“My order came and my mirical spray doesn’t work :(”

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Posted 6 years ago

Hiya Jessica, sorry to hear that. Is it the product itself that isn't working for you, or is it the pump on the bottle? Get in touch via the contact page on our website and I'd be happy to help you resolve this issue. Thanks

Posted 6 years ago

“Customer service was 5*”

Helpful Report

Posted 6 years ago

Thank you very much for your review. We try to maintain a high standard of customer satisfaction, so we're glad you think we do.

Posted 6 years ago

“The package came quickly and there was good tracking history”

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Posted 6 years ago

Thank you very much for your review. We hope you enjoy your products just as much as we do.

Posted 6 years ago

“Unsatisfactory customer service!”

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Posted 6 years ago

Sorry you feel that our customer service was unsatisfactory. We cancel and refund orders for many reasons, as we take card security very seriously. Usually we call the customer and email them to explain why an order has been refused to avoid any confusion. If I can clear anything up for you please get in touch via our website, however on this occasion we feel that we have acted in a satisfactory way regarding online fraud.

Posted 6 years ago

“Once the ponytail was straightened and put in it looked great& perfect colour match for me. A little on the thin side but happy with results.”

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Posted 6 years ago

“Disappointing, its so thin and i wont be able use it, expected more”

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Posted 6 years ago

Hi there sorry to hear that you aren't happy with our product. As long as it hasn't been removed from it's backing card or had it's security tags removed you can return the product for a refund. Please see our returns policy here: https://www.additionallengths.co.uk/returns-i96

Posted 6 years ago

“Great... excellent product and fast delivery!”

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Posted 6 years ago

“Finally hair that lasted a couple of months, pale blond as well”

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Posted 6 years ago

“Excellent product and professional service.”

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Posted 6 years ago

“Very happy with hair .. very good quality”

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Posted 6 years ago

“I've had my extensions a year now,just ordered some more, absolutely loved them and the customer service are second to nine! Called me with a slight hiccup which got rectified instantly 5 stars”

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Posted 6 years ago

“Amazing quality hair and next day delivery would always recommend”

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Posted 6 years ago

“Great service. Amazing quality!! *****”

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Posted 6 years ago

Additional Lengths is rated 4.3 based on 736 reviews