Additional Lengths Reviews

Name: Additional Lengths
Address: Unit 2 Easter Park, Teesside Industrial Estate, Unit 2 Easter Park, Teesside Industrial Estate, Stockton on Tees
Rating: 4.27

4.3 Rating 736 Reviews

81 %

of reviewers recommend Additional Lengths

4.3

Based on 736 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01642 867213

Email:

help@additionallengths.co.uk

Location:

Unit 2 Easter Park, Teesside Industrial Estate,
Unit 2 Easter Park, Teesside Industrial Estate
Stockton on Tees
TS17 9NT

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Additional Lengths 5 star review on 22nd February 2020

GEORGIA THEODORA GIANNAKA

Additional Lengths 5 star review on 19th April 2019

Kamaljit Kaur

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Because of a glitch on Additional Lengths website with ordering and NOT being able to "change my address" to the proper zip code, trying atleast 8 times, I was actually NOT able to complete my order. VERY DISAPPOINTING!”

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Posted 6 years ago

“Love them so easy to put in and straighten”

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Posted 6 years ago

“The best tape extensions I have ever used. Looks like your own hair growing from the scalp. Easy to use , amazing colours and the quality is second to none. I’ve used a lot of other company’s before additional lengths but I will never use anyone else now . I just wish I’d found them sooner .”

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Posted 6 years ago

“Excellent quality and very fast shipping”

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Posted 6 years ago

“Amazing customer support great to do business with”

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Posted 6 years ago

“Very impressed with the customer service, polite and efficient contacted by email and phone !! Used a different hair company in the past and the customer service was appalling hence why i have changed to a different company”

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Posted 6 years ago

“Ordered a ‘super ring’ which wasn’t very super! Came with only 17 colours on. Wasn’t what it looked like in the picture online”

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Posted 6 years ago

Hi Toni From our item description: This ring includes all of our Ombre, Dip Dye & Root Stretch shades and is an add-on to our base and mixed shade colour ring. "Super" also relates to the swatch size available on this ring. Our regular Super Ring of base colours includes swatches of 36 colours with hair samples measuring just under 2.5 inches. Please get in touch if we can help any further. Thanks

Posted 6 years ago

“The colour which I selected for purchase is not the colour that arrived”

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Posted 6 years ago

Hi Charlotte, I've sent you an email to the one registered on your account so we can help get this sorted. Thanks

Posted 6 years ago

“Absolutely great quality and service”

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Posted 6 years ago

“The hair quality is shocking. i had to have it removed a week later. The hair knots feels very platic and the 1b you get is not a normal 1b you get rich darkest brown/black. This colour is more like a medium moisey brown with greenish/greyish tone to it. I kept finding bluish hair in it. I comolained but novody is taking reaponsibility. Please do your re-search and spent your hardworking money elsewhere”

Helpful Report

Posted 6 years ago

Hello, Unfortunately, we do not have a record of you purchasing from ourselves so cannot say that if you have purchased a genuine product or from another brand. If you have purchased from elsewhere, we would recommend going back to the seller and resolving the issue with them as they will be best suited to deal with and resolve this for you. If you have purchased direct, please get in touch and we will be more than happy to resolve any issues that you may have had.

Posted 6 years ago

“We are a salon who use the Remi ultra tips, usually the hair is fantastic but myself and a couple off my costumers have recently received a really bad extensions they are nothing like they used to be! Half the thickness but the same price!! I have picture evidence of the hair extensions the difference between the old and new which is horric which I shall post around if this isn’t resolved quickly and I have really fine hair and it’s doesnt even blend my base line and that’s with a 100 (4 packs). They don’t seem to want to take any fault for this, when sending pictures they said they only take it from weight not picture so I weighed them still wouldn’t offer me a refund or to send out thicker ones like they used to, I am waiting for a response on where to go next so shall keep you all updated and I think if this is the new hair everyone needs to find somewhere else, hopefully they will be helpful and resolve my matter so In future money isnt wasted and costumers aren’t left over charged for poor quality hair”

Helpful Report

Posted 6 years ago

Hello Isobel, I believe this issue is currently in the process of been resolved for you and we have since requested the hair back so that we can further examine the issue and refund, replace or exchange the issue depending on our findings. We do find it a little unfair that this review has been posted before we were given the chance to fully respond and resolve any issue that you are having. We are unable to fully resolve any issue without first being able to examine the hair properly, which we have since been able to do. This is under review, but we will know further information once we are able to examine the rest of the hair and resolve this issue for you.

Posted 6 years ago

“The tapes don’t last, first time I washed my hair they all started peeling I am a professional and a professional fitted them, very disappointed!”

Helpful Report

Posted 6 years ago

Hi Alethea We are sorry to hear you are not satisfied. The tape tabs we supply are of very high quality and can last up to 12 weeks however this will depend on how you maintain the bonded area or if they are initially fitted correctly. When using these tape tabs you must ensure that any residue from removal solutions has been thoroughly removed from the extension as this replacement sounds like something has gone wrong during that process. If you require any help or assistance on how to use the product correctly please don't hesitate to get in touch.

Posted 6 years ago

“Excellent quality hair and service as always. Loved the ultra tips. First time purchase for them. Always buy remi cachet super wefts and have done for the past 3 years. Excellent and best on the market for texture and quality. Thank you.”

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Posted 6 years ago

“I have ordered from Additional lengths int he pasted with no issues, However on ordering 1 pack of half flat weft Elegance weft £115 the amount of hair was a joke for the price. I have a small head, and not very thick hair and this hair would have only put one row of hair on either side of my head. I don't see how additional lengths thinks this is acceptable for them to sell to people for £115. You would have to purchase 4 packets to do a full head coasting £460 this is crazy. This hair is good quality but dont miss sell to people by putting the wprding as half a pack but it most certainty is not and it's a nightmare with posting costs and booking in appointments with hairdressers to find out you have not enough hair the day before.”

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Posted 6 years ago

Hi Jane, sorry you feel that the product wasn't up to par. The item's description shows the width and weight of hair, it's called a half weft as it is half the weight of our regular wefts and is made with our highest quality hair. For a full head people generally buy the full wefts, and use the halves to top up, especially if they have thicker hair. We would always advise having a consultation with a stylist before purchasing your hair so that you are sure you are purchasing the right amount for your head.

Posted 6 years ago

“Super”

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Posted 6 years ago

“Worst extentions ive ever had. Fell out constantly from the second they went in. Woulf”

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Posted 6 years ago

Sorry to hear that you are unhappy, however we have been unable to verify a purchase of hair extensions from your account. If you do have an issue with your order, please get in touch with us so we can help resolve it for you.

Posted 6 years ago

“brilliant company with brilliant quality products i have used them alot in over 15 years and the quality has only got better over them years”

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Posted 6 years ago

“Happy with the service and product thus far is of great quality. (Havent washed it yet).”

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Posted 6 years ago

“Love remi cachet products! Great service from additional lengths... 5 stars !!”

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Posted 6 years ago

“Fantastic service, fast respons time and great products! Would definitely recommend Additional Lenghts hair extensions.”

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Posted 6 years ago

Additional Lengths is rated 4.3 based on 736 reviews