Addison Ross Reviews

Name: Addison Ross
Address: Berwick Rd Wooler Northumberland UK, ,, Wooler
Rating: 4.83

4.8 Rating 2,370 Reviews

96 %

of reviewers recommend Addison Ross

About Addison Ross:

Addison Ross Limited is a UK-based, family-owned company specializing in luxury photo frames, clocks, lacquered trays and boxes.

Visit Website

Phone:

(0)1668 281014

Email:

sales@addisonross.com

Location:

Berwick Rd Wooler Northumberland UK, ,
Wooler
NE71 6AH

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Addison Ross 1 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

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“I received my photo frame a gift for my daughter on her wedding eve . It is just beautiful even better than I could have imagined. It was beautifully packaged and presented just superb overall.”

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“Absolutely beautiful frame, perfect for a 30th Wedding Anniversary”

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“The frame is exactly what I wanted and the image on the website is a true reflection of what I have received. Very happy with the frame and the quality of the picture that was selected.”

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“I love the quality of the Bobbin Grinders I have (in many colors!); however, be warned the coloring is not consistent. Ordered two orange bobbin grinders - one is a fun, bright orange and one is a burnt orange … totally DIFFERENT shades of orange!! Very frustrating when ordering online and not being sure which color will arrive!!”

Helpful Report

Dear Betsy, Thank you for your review. We are so sorry to hear about this inconsistent coloring our your orange grinder. We would love to get some more detail of this issue to understand the quality control issue you have encountered. Please could you email us some imagery of the issue to sales@addisonross.com and we will try to get this sorted out as soon as possible.

“Lovely photo frame - nicely presented- fast and efficient service. Thank you.”

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“My S&P mills arrived beautifully packaged. The quality of the mills was even better than I expected. They are gorgeous!”

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“What beautiful products, love the frames and the quality. Delivery was fantastic.”

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“I bought a picture frame on line, was delighted to find uploading a picture for printing and insertion in the frame was included as a no charge option. Impeccable quality frame, well printed picture, beautifully packaged and received the next day. I don't know how the service or quality could be bettered. A joy to deal with a firm that just 'nails it'. What a brilliantly run company!”

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“I’m very pleased with the quality of the wooden marquetry photo frame which was purchased as a wedding gift. I was equally impressed with the Customer Service advice and support and the efficiency with which it was dispatched and delivered.”

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“Lovely frame as always xx gorgeous colour!”

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“Thank you. I have already sent a complimentary word on my purchase. Very pleased with frames, excellent quality, stylish, happy with discount for purchase of 3 frames. Would order again if required. Thank you, Gerald Pain”

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“VERY poor service over the telephone. The person put the telephone down on me. Had no idea how to complete an order.”

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Dear Michael, Thank you for your review, and we are so sorry about this experience. I have escalated this to management in our team and are conducting an internal review. You will be contacted by our senior sales representative later today, to see how we can resolve this for you.

“Lovely frame, beautifully packaged and fast delivery!”

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“Great product, outstanding service- will use again.”

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“Lovely products which make great presents and quick delivery”

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“The finish of the salt and pepper shockers is sublime — as well as the colors. They bring joy to the lunch and dinner table — and even get my 6 year old excited about setting the table.”

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“Fantastic service and beautiful product. Thank you.”

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“Excellent product and swift delivery”

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“Great service item received item within a couple of days, excellent quality Thank you”

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“Excellent service. My initial order arrived very quickly but we realised the colour didn't suit. Arranged return and the replacement was delivered within 48 hrs. Incredible! From initial order through return to satisfactory replacement, it was all achieved inside a week.”

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Addison Ross is rated 4.8 based on 2,370 reviews