Addison Ross Reviews

Name: Addison Ross
Address: Berwick Rd Wooler Northumberland UK, ,, Berwick Rd Wooler Northumberland UK, ,, Wooler
Rating: 4.82

4.8 Rating 2,465 Reviews

95 %

of reviewers recommend Addison Ross

About Addison Ross:

Addison Ross Limited is a UK-based, family-owned company specializing in luxury photo frames, clocks, lacquered trays and boxes.

Visit Website

Phone:

(0)1668 281014

Email:

sales@addisonross.com

Location:

Berwick Rd Wooler Northumberland UK, ,,
Berwick Rd Wooler Northumberland UK, ,
Wooler
NE71 6AH

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Addison Ross 1 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

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“Quality enamel photo frames delivered beautifully packaged and the very next day! Excellent business.”

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“Love the frames, such high quality and the delivery and presentation is amazing.”

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“Beautiful salt and pepper shakers. Looking forward to using them in my new home!”

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“First time I have ordered direct and the service is amazing. The fantstic tough with the frame orders is you cn pload the picture and it arrives with the photo in the frame - that is a HUGE WOW factor for me and I will definetly order again. I also LOVE the frame! Thanks so much!”

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“Electronic candlesticks purchased for Christmas Day were non-operational upon opening. Couldn't use them on my dining table on the day, as planned. Called the company once they were reopened after the holidays, no answer, left a message. Emailed. Was eventually told to return the item at my own personal expense for a refund. Duly repacked, stood in a post-holiday Post Office queue and paid myself for the return. Was refunded but not the postage. I am not accustomed to paying to both receive and return defective merchandise and wrote the company to say so. Nothing. No reply. In mid-January they emailed to say they were sending me the item free to offset the inconvenience. Nice thought but they sent an item I had not purchased and will not use. Will never purchase from AR again.”

Helpful Report

Hello, We are so sorry for the inconvenience this has caused, and for the frustrating experience with the return process. We will pass your name and order number along to our warehouse team, and they will be reaching out to you directly to assist further. We would like to apologise again.

“Excellent speedy delivery and super products. Nicely wrapped and quality goods. Great gifting ideas”

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“a beautiful original frame - thank you”

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“I've used Addison Ross several times now for special gifts and the quality, speed of turnaround and general service has been excellent each time. Highly recccommend.”

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“Perfect accessorie to match with my new decorated bedroom.”

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“Simply the best (better than all the rest). Quality throughout even down to the retaining tabs on the back of the frame.”

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“Love the quality and ease of having the photo printed and mounted.”

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“Excellent prompt service. Customer care is rate”

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“So happy with my beautiful pink Mini Column Salt/Pepper Mill. Everything about it is excellent quality. I dropped it on my stone floor and assumed I’d damaged the paint work but it didn’t chip at all! Pleased as my teenager loves to cook! The mechanism is very fluid which is great. So happy with it.”

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“Waited a long time for my Chubbie to be in stock, worth the wait. Great quality, colour design. Very happy with my purchase”

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“Beautiful coasters. Love the colour and shape. Very prompt delivery.”

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“I have been buying Addison Ross picture frames for many years and particularly like the enamel frames that come in such a wide range of colours. Recently the strut came off the back of a frame that I purchased about 5-6 years ago. I emailed Addison Ross and they promptly replaced the entire frame free of charge. All of their products come with a lifetime guarantee! First class customer service from a first class company.”

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“Great customer service, very responsive and helpful”

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“Wow! Such a beautiful grinder and it works so well. I love everything about it. The colour and the style is just beautiful , funky, stylish and modern. I wish I needed more of them. But how many pepper grinders does a girl need?? Would make a great addition to any home or as a gift.”

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“Beautiful frame, excellent quality and arrived promptly. Would definitely recommend Addison Ross.”

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“it a beautiful pepper pot an essential item made pretty , thankyou”

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Addison Ross is rated 4.8 based on 2,465 reviews