Addison Ross Reviews

Name: Addison Ross
Address: Berwick Rd Wooler Northumberland UK, ,, Wooler
Rating: 4.83

4.8 Rating 2,370 Reviews

96 %

of reviewers recommend Addison Ross

About Addison Ross:

Addison Ross Limited is a UK-based, family-owned company specializing in luxury photo frames, clocks, lacquered trays and boxes.

Visit Website

Phone:

(0)1668 281014

Email:

sales@addisonross.com

Location:

Berwick Rd Wooler Northumberland UK, ,
Wooler
NE71 6AH

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Addison Ross 1 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

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“Very good product, attractive and quiet running. Disappointed that the clocks are no longer made in the UK, as our previous one was (purchased many years ago!).”

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“Very happy with my photo frames. They arrived beautifully packed and within a few days. So happy that I ordered more”

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“Absolutely first class, packaging and product. I would definitely recommend.”

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“Lovely frame and quick delivery”

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“Beautiful. The quality is excellent. Service efficient and website easy to use. Very highly recommend.”

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“Great quality & speedy delivery - thank you.”

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“Excellent service and product.”

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“Addison Ross photo frames are always excellent.”

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“Great product ! Absolutely first class customer service , I would highly recommend this company.”

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“Very quick delivery of beautiful picture frame with marquetry with a bonus of having a photo of my choice included. This is the fourth one I have purchased as my family grows and will possibly buy more. Thank you”

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“A beautiful birthday gift for a relative.Thank you so much. Very pleased . Thank you too for careful packaging and presentation AND for safe delivery.”

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“Had a problem with a pepper grinder,contacted A R and it was replaced immediately. Thank you.”

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“My Addison Ross experience was brilliant from start to finish. The wonderful support team in the North East , who were able to suggest the best replacement frame , as the one I really wanted was out of stock . To the alerts telling me the status of my order . Which arrived on time and beautifully packaged.”

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“The Sophie Paterson placemats and coasters I purchased are beautiful, really well made and were packaged very nicely. The amount I was billed for my order was in excess of the prices shown on the website and the placemats are not the size advertised - they are listed as 15” in diameter, which is what I wanted, to place cutlery on the placemat as well as a plate but the items that arrived are 13” in diameter, so quite a bit smaller and roughly the same size as our plates, so isn’t quite the look I was hoping for. I emailed customer services twice to query this and to see if a 15” size is also available but I received no response beyond an automated holding message.”

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Hi thank you very much for your review, and we are so sorry you have had this experience. I can confirm that the Sophie Paterson place mats are 13 inches in diameter, which is listed in the product description on our website. I can also confirm that you paid the correct price for both the place mats (£171 for a set of 4) and the coasters (£96 for a set of four). If you would like to arrange a return please contact customer support. We would also like to investigate further why you think there has been a discrepancy in what you thought the sizing and pricing might be. If you could email us any screenshots as an example of this it would be greatly appreciated! Once again thank you for purchasing from us.

“I ordered 2 picture frames with 5-7 business day delivery. They were supposed to be here by now and they are gifts for birthdays tomorrow. I keep asking and all I’m told is they will put in a request to the warehouse. Terrible customer service and I am not even sure I’ll ever get my order. A lot of money and nothing to show for it. Very unsatisfactory!!”

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“I can’t fault the products… they are fantastic and I’m very pleased but I should say disappointed with delivery. I paid £9.95 for express delivery 1-3 days on a £200+ order last Thursday and and I did not get it delivered until Following Wednesday when I was unable to be at home to receive it. My husband picked it up the following day. Absolutely no way it was express and I would have had free delivery anyway and it would have taken similar time. I missed the deadline I needed to use as a gift anyway because it was late. Very unlike AR to be fair. I have bought loads and love the products.”

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“I ordered a photo frame and it came beautifully and well wrapped however the glass was broken. I sent an immediate email after the lunchtime delivery. I got a speedy response saying they would send out a replacement, the replacement arrived before 9 a.m. the morning after. Ten stars for customer service.”

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“best in the world”

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“Absolutly buitiful frame.”

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“I am thrilled with everythign about Addison Ross, the India Hicks frame is perfect, it arrived within days of order in beautiful packaging and including the print to go in the photo is a genius idea. I am not buying frames from anywhere else ever again. Highly recommend”

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Addison Ross is rated 4.8 based on 2,370 reviews