Addison Ross Reviews

Name: Addison Ross
Address: Berwick Rd Wooler Northumberland UK, ,, Berwick Rd Wooler Northumberland UK, ,, Wooler
Rating: 4.82

4.8 Rating 2,468 Reviews

95 %

of reviewers recommend Addison Ross

About Addison Ross:

Addison Ross Limited is a UK-based, family-owned company specializing in luxury photo frames, clocks, lacquered trays and boxes.

Visit Website

Phone:

(0)1668 281014

Email:

sales@addisonross.com

Location:

Berwick Rd Wooler Northumberland UK, ,,
Berwick Rd Wooler Northumberland UK, ,
Wooler
NE71 6AH

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Addison Ross 1 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

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“Brilliant gifts!! Especially including a personalised photo. Thank you”

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“I recently made a purchase from Addison Ross. The customer service was excellent and my purchase was first class. Would definitely recommend and use this company again. Thankyou Addison Ross!”

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“Absolutely beautiful frame which arrived promptly. Having bought a frame from Addison Ross at a show previously I wanted a similar style but couldn't see what I was looking for online, so I messaged to see if they were still selling this style and received a speedy reply, answering the question and directing me to the products. I was very happy with my purchase.”

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“I have purchased a few frames in the past and have been very satisfied with the product and the service. But now I am interested in purchasing a tray and have a couple of questions. I have just had the world’s most frustrating experience going in circles with your idiotic chat bot; and apparently your customer service includes no humans. I must move on to a more customer friendly vendor.”

Addison Ross 1 star review on 11th July 2023

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Hi Madeleine, We are so sorry you have this experience and have struggles to contact us. Although we use a chat bot to help with some basic queries, we understand that everyone always wants to talk to a person at the end of the day. That is why we have two options to directly contact us with "Call Us" at +44 1668 281 014 or "Connect me Straight to the team" where any message will be emailed to us at sales@addison-ross.com. We are constantly improving the bot to help eliminate any such frustrations, and so we are thanful for your feedback. We of course would be delighted to help with any questions you may have about our fantastic trays!

“Absolutely STUNNING product, BEAUTIFULLY packaged (giving as gifts) and such efficient system and delivery. Total, total joy. Thank you Addison Ross. Could not be happier.”

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“Amazingly quick service , ordered on the Thursday and photo frames with my chosen photos arrived on the Friday. Loved the frames”

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“The frames are stunning and well worth the price! Extremely happy!”

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“9All very efficient. Lovely product and packaging. I will buy from you again.”

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“I was impressed with the safe packaging of the photo frame I ordered. Delivery was quick & on time.”

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“The Photograph Frames are of high standard and the colours make it a delight to match to a photograph, The service is prompt and efficient”

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“Excellent communication with member of staff. Fresh Water Mother of Pearl Frame was very well received by recipients. Excellent present for 30th wedding anniversary.”

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“Beautiful frame. Really pleased with the service.”

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“My first purchase from Addison Ross was a faultless quick and professional experience from beginning to end. I have no hesitation whatever in recommending this company - from which other companies could learn much. I will definitely use Addison Ross again in the future and meanwhile thank them for an excellent service.”

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“Lovely and understated frame, perfect gift for a wedding. Arrived very quickly. Great service”

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“The photo frame is lovely and comes inside a very attractive box. It’s a present for a friend’s special birthday and I’m sure she’ll be delighted.”

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“Great quality, classy looks, prompt service.”

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“Very impressive service. Easy website to work around and prompt delivery of goods. Well packaged. The outer box was dented on the corner, on delivery, but sufficient packaging meant the inner box and contents were intact.”

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“The photo frames are of a very high quality. I’ve bought about six now and they arrive very quickly beautifully packaged. Their offer of printing a photo for you and placing it in the frame is an excellent idea ! Can’t fault the company”

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“I purchased an alarm clock which stopped working 11 or so months later. Addison Ross didn’t quibble or argue. They simply sent a replacement, free of charge, which is working fine. I would describe that as excellent customer service.”

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“I normally have a great experience with Addison Ross; however, this time was a bummer. I ordered the CLASSIC SILVER PLATED DOUBLE PHOTO FRAME which says it holds 4x6 photo. I uploaded the photos and the dotted line showed that both photos were correct size, but when I received the framed photos, the actual size of the shown picture was 3.5 x 5.5 and our heads were cut off by the frame in both photos. I didn't see anywhere on the website under this item where it says the exposed sized (also the photo upload looked perfect/not cropped) - actual frame size is 4.5 x 6.5. Had to reprint the photos at the store as it is more expense to return from the U.S. and this was needed as a Father's Day gift.”

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Addison Ross is rated 4.8 based on 2,468 reviews