Addison Ross Reviews

Name: Addison Ross
Address: Berwick Rd Wooler Northumberland UK, ,, Berwick Rd Wooler Northumberland UK, ,, Wooler
Rating: 4.82

4.8 Rating 2,466 Reviews

95 %

of reviewers recommend Addison Ross

About Addison Ross:

Addison Ross Limited is a UK-based, family-owned company specializing in luxury photo frames, clocks, lacquered trays and boxes.

Visit Website

Phone:

(0)1668 281014

Email:

sales@addisonross.com

Location:

Berwick Rd Wooler Northumberland UK, ,,
Berwick Rd Wooler Northumberland UK, ,
Wooler
NE71 6AH

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Addison Ross 1 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

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“Lovely frames, nicest I've ever come across. The best customer service ever, I needed 2 frames at short notice (to display photos at a wake), I phoned to beg for fast delivery, they were packaged up and posted the same day, delivered the following day. How brilliant is that! Thank you so much.”

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“This is a present so I am thrilled with quick easy ordering and a superb clock”

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“Very helpful service from two ladies on the telephone who changed my order as requested and it arrived next day. Love the products purchased, difficult to choose which colours I liked best.”

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“Great Beautiful”

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“really lovely frames and simple photo upload service = hassle free shopping. my thanks.”

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“Very poor customer service. Impossible to contact them, they don’t answer their phone. Very reluctant to buy on line from them again.”

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Hi Carol, We are very sorry to hear that you had a bad experience with our customer service team. Unfortunately, the team has been snowed under with Black Friday orders so it has taken slightly longer to get back to enquiries, but we would love to rectify this situation for you. We will contact you directly now. Kind regards, Addison Ross Team

“Beautiful piece”

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“Ordered two frames with free picture service included. Order process was easy, parcel arrived in no time (Switzerland), frames and picture quality impeccable. Will definitely order again!”

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“Gorgeous gifts”

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“Fabulous enamel frames, great back office support, fast delivery 👏👏👏. Excellent overall”

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“Hi Glass in picture frame was completed shattered, parcel had been opened and was not delivered to door, but taken to local outlet, despite someone being in (we have ring cameras). I don't blame Addison Ross for this but DPD delivery who clearly had opened to see if parcel was high value.”

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Hi Matt, We are very sorry to hear that your picture frame arrived shattered, and the parcel was opened. We will speak to DPD about this to find out what happened on their side. We will contact you directly to sort out a replacement of the damaged product. Kind regards, Sophie

“Love Square clock, but would prefer BLACK HANDS so more visible with poor sight”

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“I have bought these for my daughter, they look lovely, she actually put them on her Christmas list, how times change”

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“Very prompt turnaround of my order. The frames and photos are superb. Delighted with my purshases”

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“Addison Ross are brilliant. When I messaged to say my beautiful pepper grinder was not working, without any questions they posted me a new one. I love my bright green pepper grinder, I couldn’t recommend them highly enough. Thank you”

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“The product is excellent and just as described. Very pleased. Delivery wasn't so great. Driver lobbed the package either over or through the seven-foot high security gate, ignoring the button marked for number 3 AND the one marked TRADE which would have released the gate. Fortunately, the package was so well and so securely wrapped that only the outer part of the package was 'bruised' and the contents remained in perfect condition.”

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“Lovely item, beautifully presented!”

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“Excellent quality products and a first class service. Cath even printed a colour photo in black and white to ensure a multi apperture frame looked right! I will definitely use Addison Ross again.”

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“Superb quality and elegant style that is hard to find nowadays - congratulations”

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“Excellent service and the frames are good value and very pleasing and make a change from the usual silver frame”

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Addison Ross is rated 4.8 based on 2,466 reviews