Addison Ross Reviews

Name: Addison Ross
Address: Berwick Rd Wooler Northumberland UK, ,, Berwick Rd Wooler Northumberland UK, ,, Wooler
Rating: 4.82

4.8 Rating 2,464 Reviews

95 %

of reviewers recommend Addison Ross

About Addison Ross:

Addison Ross Limited is a UK-based, family-owned company specializing in luxury photo frames, clocks, lacquered trays and boxes.

Visit Website

Phone:

(0)1668 281014

Email:

sales@addisonross.com

Location:

Berwick Rd Wooler Northumberland UK, ,,
Berwick Rd Wooler Northumberland UK, ,
Wooler
NE71 6AH

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Addison Ross 1 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

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“This is the second time we have purchased from Addison Ross and we are delighted with the results. The quality of the frame is very evident and the ability to upload a photo and have it framed within is exellent. Addison Ross are our 'go to' Company and we highly recommend their products and the speed in which our orders have been delivered to us. Our orders have been beautifully packed, ensuring no damage occurred, which is appreciated, and we have received our goods within 2 days of ordering. Could not ask for more efficiency/quality.”

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“Very pleased with the photo frame purchased. Delivery was prompt, and was collected from a pick-up point as it was slightly cheaper.”

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“Item arrived very quickly with great communication. Thank you!”

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“I am delighted with the frames - the second order that I have placed as they are so beautiful. The service from you is first rate.”

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“Beautiful and works brilliantly! the first one I received didn’t work and the service to get a replacement was amazing, would definitely recommend for the pepper grinder and the service.”

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“We can't fault them! Our (very gorgeous) photo frame arrived in perfect condition. It had been packaged with such care and attention and was deleivered within a few days of us placing the order. Highly recommended.”

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“What a beautiful frame I purchased for my husband for Valentines Day - he absolutely loved it. From start to finish it was so easy to order and the sales team were so very helpful, lovely quality and the packaging is georgous - haighly recommend Addison Ross, and thank you for the efficient service.”

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“Good customer service, poor product quality control. I ordered a lacquered frame and it arrived with a crack in the inner corner. The replacement that came was even worse with gray smudges and the printed pattern looks like the printer ran out of ink.”

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Hello, we are so sorry this has happened and that there was an issue with the new frame. We would be happy to send you a replacement of your Chinoiserie Frame, or sort a refund for the product. Thank you for your feedback and sorry again for the inconvenience.

“Beautiful company with lovely products”

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“I have made several purchases and have been pleased with the products and the efficient service on every occasion.”

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“I bought a 4 x 4 frame that doesn’t measure 4 x 4 - imagine that! 😬”

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Hi Joseph, we are so sorry this has happened. I have sent your name and order number to our warehouse for them to reach out. We would like to apologise again for the inconvenience.

“I love my yellow chinoiserie products. The place mats are huge though - I am going to struggle to get the equally large coasters on the table at the same time!”

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“Excellent service with quick delivery; all items packaged with care. They were a joy to receive. I highly recommend AR to anyone who enjoys beautiful things in their home.”

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“Lovely little bed side clock, good quality, had a minor issue but company very promptly responded. Wouldn't hesitate to use this company again.”

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“The purchase is a birthday present for a dear friend. DPD failed to deliver the package. Could not do help except they would try a again another day. It will now be a belated gift.”

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Hello, we are so sorry this has occurred, and we really appreciate the feedback so we will pass it on. We would also like to sincerely apologise that your gift had to be a belated gift for your friend's birthday.

“I was very impressed with the speed, efficiency and good will that Addison Ross replaced a photograph frame which developed a fault within a few months of purchase. They didn't quibble and dispatched a replacement in short order, demonstrating great customer service.”

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“Firstly I was so impressed with the speedy delivery of my order to Australia. Not only that but the frames I ordered were each in lovely boxes, then in a large handsome box held them all. Plus the free delivery (as I had bought several frames), certainly was an added bonus. The frames themselves, are fabulous. They are a little expensive, however the quality is far more superior to others I have seen. I will be ordering more silver frames today and two more wooden frames as gifts. I’m so delighted I came across Addison Ross - what a gem of a company.”

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“I am absolutely delighted with the beautiful chinoiserie lacquer tray. It is for a birthday gift next month for a dear friend and I am sure he will love it. Everything in your catalogue is of such quality I am bound to be shopping again. Thank you Roger”

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“Excellent service. Fast delivery time. Beautiful product.”

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“I love all the things I have bought from Addison Ross but what I think deserves a mention are the staff who are SO helpful and in particular Cath. Such a joy to speak to helpful people who listen to your query/problem. I should just add that it is difficult to tell which is the salt and the pepper - the tops with P and S are very difficult to read - maybe I am getting too old!”

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“Quality enamel photo frames delivered beautifully packaged and the very next day! Excellent business.”

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Addison Ross is rated 4.8 based on 2,464 reviews