Activity Superstore Ltd Reviews

Name: Activity Superstore Ltd
Address: Activity Superstore 41-45, High Street, High Street, Saffron Walden, United Kingdom (GB)
Rating: 4.05

4.1 Rating 902 Reviews

77 %

of reviewers recommend Activity Superstore Ltd

Company Reviews

Metrics

Info

4.1

Based on 902 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Activity Superstore Ltd 5 star review on 24th October 2024

Anonymous

Activity Superstore Ltd 1 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not recievdd voucher as yet”

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Posted 1 week ago

“We have not yet recieved the item”

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Posted 1 month ago

“Purchase a voucher from here. Going through payment was easy although I couldn't see delivery address until after and it had my old address. No way to cancel or call customer service had to either email (which took up to two days for a reply) or book a call back which was allocated slots. Messaged them and got a reply 2 days later and ask for call back. First one I admittedly missed so rescheduled and they never rang me back. Ultimately my voucher was sent to my old address with 3 days so wasn't able to resolve anything before the quickness of delivery. Luckily the new owner has been in touch but not always the case”

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Posted 4 months ago

Thank you for your feedback. We are sorry that you were unable to get in touch with us to promptly resolve your query. We're pleased that you utilised our Call Back feature, which is indeed slots based but we typically have 10 call back slots a day and we ensure these do not get backed up. If your voucher had been delivered to the wrong address, we would have gladly cancelled it and provided a prompt replacement. However, we're pleased to hear you were able to resolve the matter directly with the recipient. Best wishes, Activity Superstore

Posted 3 months ago

“Nice and quick, arrived within 24hrs. Dissapointed that there was no envelope to present them in apart from the one they all arrived in. And as there were no markings on them they all had to be torn open to find out which was which. also personal message on all four gifts ordered was not written as I asked so that no-one will know who they were from.”

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Posted 4 months ago

“I’m upset about the charge if my granddaughter does not go back so see results . She is 13 and very bad at doing the right thing ! To the point where I might not give her the gift !”

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Posted 4 months ago

“When ordering I asked for one of the two items ordered to carry the names of Ray and Ann for whom it is a Christmas present, unfortunately you did not do so.”

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Posted 4 months ago

“Great gift and price but really disappointed that my personalised gift note/ card wasn’t included. No response to my email asking if they could provide one.”

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Posted 5 months ago

Thank you for your feedback Donna, Please may you kindly reach out to us Customersupport@activitysuperstore.com and we will be happy to get this resent for you with the message you wish to attach. Best wishes, Activity Superstore

Posted 4 months ago

“Didn’t could not get hold of anybody to talk to”

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Posted 1 year ago

Hi, We appreciate your feedback. I sincerely apologise for the difficulty you experienced in reaching our customer service team this time. If you could email me at reviews@activitysuperstore.com, I will be more than happy to investigate the issue for you. Kind regards, Abbie Quality and Review Management

Posted 1 year ago

“Trip was ok just not quite what we’re were expecting Man that run wine tasting was lovely. Just shame couldn’t see wine being made”

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Posted 1 year ago

Hi, Thank you for taking the time to provide feedback. We are delighted to hear that you were pleased with the staff during your experience. I can confirm that the activity information clearly states, 'Upon arrival, you will be guided through the daily operations of the winery and learn how they create their delicious English wines.' We sincerely apologise if this aspect did not meet your expectations. If you have any further comments or specific concerns, please feel free to share them with us. We appreciate your valuable input. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“I was a but upset with the response I got when I asked if my voucher could be extended. My husband had a terrible fever and had to spend a couple of days in bed. I was asked for proof ie doctors letter. Not very impressed I did explain my Dad is in end off life care with MND. My head has been all over the place since we got his diagnosis.”

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Posted 1 year ago

Hi Mandy, Thank you for sharing your feedback with us. I am genuinely sorry to hear about the health challenges your husband and father are facing. Regarding the request for medical documentation from our customer service team, I want to clarify that this is a standard procedure necessary for the matter to be escalated to a manager for review. We understand the sensitivity of such situations and aim to handle them with the utmost care. If you would like to discuss this further or if there is anything else we can assist you with, please feel free to contact me directly at reviews@activitysuperstore.com. I am here to help and address any concerns you may have. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Booking system is quite long winded but once you get to the Experience you are interested in the details are quite explicit.”

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Posted 1 year ago

Hi, Thank you for sharing your feedback with us. We sincerely apologise for the challenges you encountered while trying to book your experience and navigating the booking process. If you require any assistance in resolving these issues, we encourage you to reach out to our customer service team. They provide support and will be more than happy to help ensure a smoother experience for you. Your feedback is invaluable in our ongoing efforts to enhance and improve our services. We appreciate your input and look forward to the opportunity to better serve you in the future. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Lots to pick from but originally sold an empty voucher that wasn’t validated”

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Posted 1 year ago

Hi Renee, We appreciate your feedback. After reviewing your case, it appears that you initially selected the Mega Choice for Two choice pack, opting for Cocktails and Nibbles at MAP Maison. Please note that customers validate their own vouchers through usemygift, where they enter their details, choose their preferred experience, and submit booking requests independently. Unfortunately, pre validating vouchers on this basis is not feasible. If you have any additional questions, feel free to reach out to our customer service team. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“There is not much choice for Gastro meals. and the ones you want would not entertain the dates I have requested. Not really Activity Superstore issue but the venue need to honor the commitment they have made.”

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Posted 1 year ago

Hi, Thank you for sharing your feedback with us. I can only apologise for any disappointment you experienced with the choices available on your voucher. I understand that, despite having 7 locations in proximity to your area, none of them proved suitable for your preference. Upon further investigation, it came to our attention that your selected location is presently unable to accommodate voucher bookings. I sincerely regret any inconvenience this may have caused. Considering this, we have reset your voucher, providing you with the flexibility to choose an alternative location that better aligns with your preferences. If you need any assistance in finding a more suitable option or have further enquiries, please feel free to reach out. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Very complicated booking system, most experiences needed additional funding. Overall a poor choice.”

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Posted 1 year ago

Hi, Thank you for sharing your feedback. I can only apologise for any dissatisfaction you experienced with our booking system, and the associated supplement fees. To address your concerns fully, I kindly request that you email your voucher details, including the voucher number, to me at reviews@activitysuperstore.com. This information will enable us to conduct a thorough investigation and assist you appropriately. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Great customer service Found the website quite stressful and confusing at times”

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Posted 1 year ago

Hi, Thank you for taking the time to share your feedback. We are delighted to hear that you were pleased with the level of customer service you received. However, we sincerely apologise for any difficulties you encountered whilst using our website. Your input is invaluable to us, and we appreciate all forms of feedback as they contribute significantly to our efforts to enhance and improve our services. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“As we were nearing the end of the voucher period, we had to apply for an extension and pay to do so. It was a little convoluted and it involved the website and phonecalls but we got there in the end. Hopefully it worked but we are yet to do the activity.......”

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Posted 1 year ago

Hi, Thank you for sharing your feedback with us. We do emphasise that all vouchers must be booked and utilised by their designated expiry date, so I can only apologise if this has led to confusion. To provide more specific assistance, I would require your voucher information, which unfortunately has not been provided in this correspondence. If you could kindly email this information to me at reviews@activitysuperstore.com, I would be more than happy to investigate further into this matter on your behalf. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Very happy”

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Posted 1 year ago

Dear Divija, We greatly appreciate your feedback. We are delighted to hear that you were satisfied with your experience voucher. However, it seems that the score you provided does not align with your positive comments. If there were any concerns or issues you encountered, please do not hesitate to inform us, and I would be more than happy to thoroughly investigate and ensure any problems are resolved promptly. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“The process could do with streamlining from the customers point of view, you buy them get sent codes that you then have to activate and then you have to contact someone else to book. But the system is not that easy especially if you haven't used the process before. Then even when you go through all this and supply all the codes you have to take them to the events even though you have already quoted them and i guess they have been confirmed as activated etc.”

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Posted 5 years ago

“The gift arrived safely but no information was enclosed to tell the recipient who the donor was. I am not satisfied with that. Please check recipients for re informed as to the donor.”

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Posted 5 years ago

“Okay service - website a bit clunky”

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Posted 5 years ago

Activity Superstore Ltd is rated 4.1 based on 902 reviews