Name: Activity Superstore Ltd
Address: Activity Superstore 41-45, High Street, High Street, Saffron Walden, United Kingdom (GB)
Rating: 4.07

“Terrible customer service! They never get back to you and the customer service number is automated and useless! I rang the payment line to get through as this was the only way.”

Helpful Report

Posted 7 years ago

Thank you for leaving your review. I am sorry that you have been unable to get through to us. As we have updated our system nearly all actions can be completed online, however our customer service department is on hand either via the phone, email or live chat to help. I am glad you were able to speak to us over the phone and resolve this. Activity Superstore Ltd

Posted 7 years ago

“Terrible company to organise anything with or contact. We had to choose an activity (Segway in Essex) to get to the availability stage. Only to find out they had no availability and it's now proving impossible to exchange our voucher for something else. This mess of a company should be shut down”

Helpful Report

Posted 7 years ago

I am very sorry to hear of the problems you have experienced. However all of our vouchers can be exchanged with our restrictions, providing the voucher has not been booked or used. If this is the case, please email me at customersupport@activitysuperstore.com with your current voucher number and the activity you would like to exchange to. Activity Superstore Ltd

Posted 7 years ago

“The activity voucher cost £100 but in reality the bed and breakfast hotels only charge around £75 or £80 if you pay without a voucher. Absolute rip off don't buy a voucher. Also to extend the voucher (as we can't find any hotel who has a vacancy 2 weeks from expiry of voucher) it costs a further 20 so in other words we either lose the whole £100 and put it down to experience as a RIP OFF or we pay another £20 to extend the voucher by 6 months. This means that we will have paid £120 for one nights bed and breakfast that in reality without a voucher costs about £80. When I emailed customer services the auto response is they will get back to me in around 5 days (which means the voucher will have expired). Don't do it - just give your present as cash not activity vouchers!”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave your feedback. When purchasing through a third party company such as ourselves there are extra benefits and therefore costs to consider in providing these vouchers that may mean costings can vary to those direct. We do offer other venues and have to take into consideration each venue and that their rate fluctuate depending on days and time of the year. This all has to be covered within our one blanket voucher price. The voucher bought as a gift package offers far greater flexibility than simply booking an experience directly, for example we offer a customer service centre available to assist with any queries, emergency cancellation cover (in case of illness prior to attending) and personal accident insurance. I hope this clarifies why the price of the voucher may be different that direct at the location on the day. Activity Superstore Ltd

Posted 7 years ago

“The entry price of the activity we chose (York Chocolate Story) was significantly less than the price my sister had paid for the activity as a present for us. Extremely complicated to transfer the balance to another activity and an admin fee payable makes this a rip off!”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave your review. I am sorry to learn that you felt your activity was not value for money. If you could kindly contact me with your voucher number, I will be happy to look into this for you. Activity Superstore Ltd

Posted 7 years ago

“Please don't use this company! You will regret it! More importantly, if you're giving a gift voucher to someone, they will not have a great experience to try to activate the voucher and even to book. Both Activity Superstore and Buy a Gift are part of the same company and both have terrible customer services. You will want to rip up the voucher and forget you ever had it! Besides, the hotel B&B packages are not good deals when compared to going to the hotel direct or using other comparison sites like booking.com, I found the voucher was as much as 25% more expensive. A con!”

Helpful Report

Posted 7 years ago

Thank you for leaving your feedback. Activity Superstore is not affiliated with Buy a Gift in anyway. The validation and booking process should be simple, we ask that you log onto a website in which you are able to register and book all at the same time. In regards to the price, we do try to ensure that the prices are comparable to those offered direct, however we have to take into consideration the various hotels we offer and that their prices fluctuate throughout the year depending on the season. Should you wish to discuss anything further please do not hesitate to contact me. Activity Superstore Ltd

Posted 7 years ago

“Dreadful. Utterly dreadful. Didn't have a supplier for their Gin experience gift. Then came back with an inadequate replacement offer, offered to refund but haven't done so and are now ignoring emails, tweets and Facebook comments. Essentially, the company are a scam.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am saddened to hear that you have not received a response, this is not the level of service we expect. It is with regret that the provider we had did go into administration therefore we sourced another provider to ensure customers did not miss out. However if this is not suitable we would be happy to look into refunding the voucher. Please kindly contact me directly, including your voucher, Customerservice@activitysuperstore.com and I will gladly check the progress of your refund request. Activity Superstore Ltd

Posted 7 years ago

“I was given activity superstore voucher for my birthday last year for Regional Theatre or West End Shows. The choice was very limited!!! Then was informed they ceased to do shows with activity superstore and could be changed for another choice. Choos to do a gastro pub alternative which was very average for £49 for two. Avoid this company.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I am very sorry to hear that you felt there was not much to choose from. We do offer over a thousand activities and always look to bring on board something new and exciting. Activity Superstore Ltd

Posted 7 years ago

“No response to email (over 72 work hours) or via the chat option. Does anybody work at the company? Given a voucher as a wedding gift but would definitely not recommend based on my experience.”

Helpful Report

Posted 7 years ago

I am really sorry to hear that you have not received a response at this time. We have recently changed our systems over and due to this have experienced a few teething problems and this has unfortunately resulted in a small delay in getting back to our customers. We have adjusted our response times accordingly and are working to resolve this as quickly as possible. Please feel free to give us a call and we will be happy to help in any way we can. Activity Superstore Ltd

Posted 7 years ago

I am really sorry to hear that you have not received a response at this time. We have recently changed our systems over and due to this have experienced a few teething problems and this has unfortunately resulted in a small delay in getting back to our customers. We have adjusted our response times accordingly and are working to resolve this as quickly as possible. Please feel free to give us a call and we will be happy to help in any way we can. Activity Superstore Ltd

Posted 7 years ago

“The Afternoon Tea and Theatre package is a very limited event - only available Tue/Wed/Thur and not during school holiday periods None of these factors are clearly identifiable in the T&C's and anyone purchasing as a gift would be highly disappointed at the limitations. Additionally finding a date when both the Tea and Theatre were available on same date proved troublesome Save your money and don't waste it on these 'limited' offers! Also don't hold your breath for a response when you try to contact customer services!!! Still waiting 96 working hours after initial contact”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave your feedback. I am extremely sorry to hear that the dates offered are not suitable for you. We do make any date restrictions clear before purchase, however if you are struggling to book in, we do have some options available to you. If you would like to contact us, we will be happy to either book on your behalf or look at exchanging your voucher to another. I look forward to hearing from you. Activity Superstore Ltd

Posted 7 years ago

“Very difficult to book experiences and complicated to activate and redeem your voucher. Much better off giving money as a present , a lot of the experiences are limited locations, many are miles away. I had to call to book my experience and after a week having emailed and called being constantly greeted by voicemail I eventually spoke to a very rude woman who informed me she hadn't been answering the phone as she was balancing 'the 'job' and looking after her two children, it really felt like I had inconvenienced her. My email hadn't been read as she hadn't got round to switching on her laptop either, very unprofessional and disappointing.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear of the problems you faced, however this sounds as though you were contacting a small venue and not Activity Superstore directly. If you could kindly let me know the name of the venue you contacted, I will be happy to look into this further. I look forward to hearing from. Activity Superstore Ltd

Posted 7 years ago

“I contacted this company regarding an awful experience regarding an afternoon tea on the 4th May I have followed up on this several times and am being ignored ,,,,,last communication was from Jonathon on the 19th May ,,say no more ,please please people do not waste your money on these so called experiences ,,,shall make it my mission to spread the message .”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave your comments. I am very sorry to learn that you received no further response from Jonathan. If you could kindly forward on your last email, I will be happy to personally look into this for you. Activity Superstore Ltd

Posted 7 years ago

“AFTER CONTACTING THE COMPANY TO EXTEND MY VOUCHER THEY CONVENIENTLY DID NOT CONTACT ME IN TIME AND THE VOUCHER EXPIRED. WHAT A CON. NOT EVEN HAD AN E MAIL BACK! VERY POOR CUSTOMER SERVICE.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I am sorry to hear that your voucher expired. The vouchers usually have around 11 month’s validity or the expiry date printed on them, therefore I am sorry that you did not use the voucher within this time. We do allow customers to extend the voucher once however this is a charge. This can be done either by logging onto www.activitysuperstore.com/extension or calling us with your voucher number. Activity Superstore Ltd

Posted 7 years ago

“I booked the steam train with cream tea at Bodmin and Wrenford railway.This was a special treat as my girlfriend was coming over from Dubai and i thought this would be a nice for her to see some Cornwall countryside. The staff were all very helpful and friendly.however, with regard to the experience it was very disappointing.The actual 2 hour experience consisted of going up and down the same track twice along with stopping to turn the train around the time spent actually moving lasted considerably less.The cream tea itself was also very disappointing,this consisted of two scones which were presented in plastic wrap,a bowl of jam and a bowl of cream.The tea or coffee was served from a flask.Considering the overall cost of the package i thought that more attention to detail could have been taken as it seemed as tho this was very much overlooked. People pay good money for these trips and have to travel long distances to get to the destination which often means that an overnight stay is required,which adds to the cost of the so called experience.”

Helpful Report

Posted 7 years ago

Hello Grant I am sorry to hear that your activity was disappointing, considering that your partner travelled all the way from Dubai. I would ask that you contact us directly with your voucher details so we can investigate further. Again I am very sorry for the upset this has caused you and your partner. Thank you and kind regards. Charlotte Howland

Posted 7 years ago

“Our grandson bought us a steam train trip with cream tea. Package says 8 locations, their web says 3 then description says 2. Unable to book any-which says 6 locations and when trying to contact for further info the live chat was closed for maintenance. What a cock up so AVOID at all cost. Thank goodness for Buyagift.”

Helpful Report

Posted 7 years ago

Hello I hope you are well. I am sorry to hear of your disappointment with the locations listed online, however these relate to a slightly different activity. The activity you have offers more than 2 locations and we constantly try to get new venues on board to fill any gaps. If you could kindly log onto www.usemygift.com and enter your unique activation number, you will be shown the full list of locations that are available within your voucher. Our Live Chat was down for maintenance, however I am pleased to confirm that this is now up and running. Thank you and kind regards. Charlotte Howland

Posted 7 years ago

“Complete waste of time having these vouches. No response to emails or chat. Looks as though the £99 has been lossed and this is a big scam”

Helpful Report

Posted 7 years ago

Hello Brian, I hope you are well. I am pleased that we were able to speak and resolve the situation. We do get back to customers as soon as possible within our 72 hours reply time and I am pleased to confirm that our Live Chat is back on and ready for customers to contact us. Take care Charlotte Howland

Posted 7 years ago

“Awful customer service. I bought my parents a voucher for Christmas for the cream tea for two and steam train ride which was valid for a year. When we went to book the experience it was fully booked for the whole year. When I contacted the customer services I had asked for a refund as we were not happy that a £50 voucher that could'nt be used was going to waste. Reluctant to offer a refund customer services advised that we could swap the voucher for another experience . Therefore we went back onto the website to look for another experience we found that they were still advertising the cream tea for two and steam train ride on the website which is miss- selling as they are fully aware that it is booked up for the whole year and whoever buys that voucher will not be able to use it. My parents decided to swap the voucher for an afternoon tea close to home however this was also not available. I explained how disappointed we were and that this is not acceptable. They then came back to say they managed to secure a slot on the original experience we accepted this and asked to be emailed asap with the procedure. A month on and no reply so I email 3 times within the month for an update still no response. When I phoned the customer services they advised that the date which was available is no longer which was no fault of ours as we accepted straight away. As a result of this I asked to speak to the manager which I was refused and was told to send in a letter with my voucher to receive a refund. This company will take your money and will not honour anything they offer to you even after a formal complaint has been made.”

Helpful Report

Posted 7 years ago

Hello Yasemin Thank you for taking the time to leave your review. I am very sorry to hear of the problems you have faced, this is never what we want our customers to receive. In regards to the location in question they have proved extremely popular this year with this activity, therefore we are offering customers a free extension, to select another location or an exchange. If you would like to discuss this with me personally, I will be happy to see what I can do for you. Please feel free to call and ask for myself. Thank you. Charlotte Howland

Posted 7 years ago

“BE AWARE do not waste your time using this company. Liverpool FC Tour bought as a present for my son over 12 months ago & after trying to book this tour at least 6 times we were given excuse after excuse & as yet have not been given a refund. Please do not waste your time & hard earned cash on this unprofessional outfit!”

Helpful Report

Posted 7 years ago

“BE AWARE do not waste your time using this company. Liverpool FC Tour bought as a present for my son over 12 months ago & after trying to book this tour at least 6 times we were given excuse after excuse & as yet have not been given a refund. Please do not waste your time & hard earned cash on this unprofessional outfit!”

Helpful Report

Posted 7 years ago

Hello I am very sorry that you have not yet been able to take your son to Liverpool FC. I understand this is very frustrating but unfortunately this is outside of our control. The reason for the delay is due to extensive pitch works that Liverpool FC have been carrying out. We have confirmation that bookings will be able to be made as of the 1st September 2017, however if you would prefer not to wait any longer please contact me directly and I can speak with you in regards to the options we have. I hope this helps and that we are able to give your son a great experience! Kind regards Charlotte Howland

Posted 7 years ago

“My aged mother sweetly bought 4 vouchers (in Halfords?)for her grandchildren to do a rib tour around Canary Wharf. These people are impossible to contact (unless you press the 'I want to buy tickets" option on the phone. If you press the 'I've already got my tickets' option it gives you a web/email address and cuts you off. My mum can't use the internet. The ribtours people were lovely and said they'd book it for us. Then they emailed me back and said they couldn't as the vouchers had to be 'validated'. I managed to contact activity superstor and Chelsea (on the sales team.. who was sweet but beleaguered) said she'd do it for me. She did.. each one had to be done individually. Red Letter Days... another experience aggregator went bust for precisely this reason. Appalling. Go Direct.”

Helpful Report

Posted 7 years ago

Good afternoon I am very sorry to hear of the difficulties you have experienced when trying to redeem this thoughtful gift. This is not what we want our customers to experience when preparing to make use of a generous gift! We have moved over to online bookings as the majority of customers find this easier to use, however we still have our contact centre open for those who prefer to speak to someone to organise their events. I understand that Chelsea helped you with your validations and bookings and I am pleased she was able to. I hope your children are able to enjoy their RIB tour. Many thanks Charlotte Howland

Posted 7 years ago

“Stadium Tour voucher was not accepted in Barcelona therefore had to purchase another ticket on the day, now 2 months on I am still chasing Activity Super Store for a refund of the original voucher. They are slack in customer service and only when I chase do I receive a reply many days later. DO NOT USE”

Helpful Report

Posted 7 years ago

Hello I am very sorry once again for the issues that arose on the day of the activity. However, I can assure you that once we were made aware we were quick to rectify the situation and processed your refund back in April. The funds were returned to the purchasers card on the 11th April, therefore should have been in your account over a month ago. If this is not the case please kindly contact either us or your bank provider and we will be happy to look into this further for you. Kind regards Charlotte Howland

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Activity Superstore Ltd Reviews