Activity Superstore Ltd Reviews

Name: Activity Superstore Ltd
Address: Activity Superstore 41-45, High Street, High Street, Saffron Walden, United Kingdom (GB)
Rating: 4.11

4.1 Rating 876 Reviews

79 %

of reviewers recommend Activity Superstore Ltd

Company Reviews

Metrics

Info

4.1

Based on 876 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Activity Superstore Ltd 5 star review on 24th October 2024

Anonymous

Activity Superstore Ltd 1 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

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“A big thanks to the Activity store in Saffron Waldron where I attended and was able to change a tea for two for an alternative date at very very short notice due to my original voucher not being valid for a tea for two at a West End Hotel, namely The Ambassadors Hotel. The voucher was revalidated by the staff there and a booking made for the tea for two rebooked and my wife and I attended the venue of our choice on the last date on the voucher. Excellent service given the issue over the validity of said voucher.”

Helpful Report

Posted 1 year ago

Hi Ian, Thank you for your kind feedback! 😎 We are very pleased you were happy with your experience and that you were able to exchange this for a different experience. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 11 months ago

“Have used you before with no problem but, we were brought a Segway voucher and haven’t been able to use it due to the place we chose to do it is unavailable to book? You shouldn’t allow the parks to be chosen if they have no availability! Customer service was good, told me to deal direct with the Segway company. Voucher was brought for £59 and you say the exchange value is £29. Anyway, can’t use the voucher as it runs out soon!”

Helpful Report

Posted 1 year ago

Hi, Thank you for your kind feedback! 😎 We are very pleased you were happy with the level of customer service you received, but only able to apologise you struggled to book your voucher. If you have any further queries, please do not hesitate to call me on reviews@activitysuperstore.com. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Lots to pick from but originally sold an empty voucher that wasn’t validated”

Helpful Report

Posted 1 year ago

Hi Renee, We appreciate your feedback. After reviewing your case, it appears that you initially selected the Mega Choice for Two choice pack, opting for Cocktails and Nibbles at MAP Maison. Please note that customers validate their own vouchers through usemygift, where they enter their details, choose their preferred experience, and submit booking requests independently. Unfortunately, pre validating vouchers on this basis is not feasible. If you have any additional questions, feel free to reach out to our customer service team. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Really easy to use and book experience. Great value for money”

Helpful Report

Posted 1 year ago

Hi Kayleigh, Thank you for your 5 star feedback! 👍🌟 We are thrilled you found your voucher so easy to book, and good value for money. Kind regards, Abbie Quality and Review Management Find Me a Gift Team

Posted 1 year ago

“Bought the two night hotel escape from activity store, upgraded my experience very easily with no hassle for an additional £50 to a better experience, experience was booked very easily and for the dates I requested. Activity superstore were very helpful and responded to emails very quickly regarding any questions I had. Would recommend, very happy with purchase. Thank you.”

Helpful Report

Posted 1 year ago

Hi Heather, Thank you for your glowing feedback! 😎✨ We are very pleased that you were happy with your voucher and the experience you took. Kind regards, Abbie Quality and Review Management Find Me A Gift Team

Posted 1 year ago

“I had several issues with activation of gift but issues were dealt with quickly and effectively”

Helpful Report

Posted 1 year ago

Hi Teresa, Thank you for your kind feedback! 🥰 We are super pleased that you were able to get any issues you had sorted as soon as possible, and these were dealt with quickly. Kind regards, Abbie Quality and Review Management Find Me A Gift Team

Posted 1 year ago

“We had a good quality stay provided by activity superstore. Good value for money and convenient stay”

Helpful Report

Posted 1 year ago

Hi, Thank you for your fantastic feedback! 😁👍 We are very pleased you were happy with the quality level of your experience, and found this to be good value for money. Kind regards, Abbie Quality and Review Management Find Me A Gift Team

Posted 1 year ago

“The Activity was a Christmas present from the family. I have found a lovely way to spend my birthday with a burger and beer at a nearby real ale pub.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your 5 star feedback! 👍🌟 We are very glad you were happy with your experience, we hope you had a lovely birthday! 🎁 Kind regards, Abbie Quality and Review Management Find Me a Gift Team

Posted 1 year ago

“Great stuff”

Helpful Report

Posted 1 year ago

Hi, Thank you for your glowing feedback! 😎✨ We are thrilled you were happy with your voucher. Kind regards, Abbie Quality and Review Management Find Me A Gift Team

Posted 1 year ago

“Very prompt service, sent on time, and now waiting to book for the experience in 2024. We booked an overnight leisure break with breakfast. Hopefully going to tie in with trip somewhere. Great anniversary present with a difference.”

Helpful Report

Posted 1 year ago

Hi Malcie, Thank you for your kind feedback! 🥰 We are very pleased that you were happy with the level of service you received. We hope you thoroughly enjoy your experience! Kind regards, Abbie Quality and Review Management Find Me A Gift Team

Posted 1 year ago

“There is not much choice for Gastro meals. and the ones you want would not entertain the dates I have requested. Not really Activity Superstore issue but the venue need to honor the commitment they have made.”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your feedback with us. I can only apologise for any disappointment you experienced with the choices available on your voucher. I understand that, despite having 7 locations in proximity to your area, none of them proved suitable for your preference. Upon further investigation, it came to our attention that your selected location is presently unable to accommodate voucher bookings. I sincerely regret any inconvenience this may have caused. Considering this, we have reset your voucher, providing you with the flexibility to choose an alternative location that better aligns with your preferences. If you need any assistance in finding a more suitable option or have further enquiries, please feel free to reach out. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Price and experience great”

Helpful Report

Posted 1 year ago

Hi Mary, Thank you for your fantastic feedback! 😁👍 We are thrilled you were happy with the price paid for your voucher, and your experience. Kind regards, Abbie Quality and Review Management Find Me A Gift Team

Posted 1 year ago

“Very disappointed, we exchanged a gift and paid extra for this, tried to book a couples spa day in October for end of December only to be told the next available date is for August 2024.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to share your feedback with us. We sincerely apologise for any inconvenience you experienced regarding the availability of the supplier, which is in high demand for bookings. Upon thorough investigation, it appears that our customer service team promptly addressed your concerns and offered to extend your voucher until next year to accommodate your booking needs. We have also requested the necessary details to proceed with the extension. If you have reconsidering attending the original planned location and prefer an alternative, please inform us, and I will gladly assist you in exchanging your voucher accordingly for something more suitable. For further enquiries and assistance, please do not hesitate to reach out to me directly at reviews@activitysuperstore.com. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“I had a problem downloading my voucher but the customer service was quick and my dilemma was sorted out without any bother. I would highly recommend using Activity Superstore and I will certainly be using them again.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your glowing feedback! 😎✨ We are only able to apologise that you struggled to retrieve your voucher, we're very glad our customer service team was able to assist with any queries you may have had. Kind regards, Abbie Quality and Review Management Find Me A Gift Team

Posted 1 year ago

“Gifted a voucher for xmas very easy to book and activity and good value for money.”

Helpful Report

Posted 1 year ago

Hi Lauren, Thank you for your kind feedback! We are very pleased that you were happy with your voucher you gifted, we hope the recipient loves this. We hope you have a lovely Christmas, and a very happy New Year! 🎄🎅🎁 Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Great easy website to shop on for activities, lots of choice and very informative. Process from purchase up to booking your chosen activity so easy. Have already recommended to friends and sure to purchase from you again!”

Helpful Report

Posted 1 year ago

Hi Cassie, Thank you for your 5 star feedback! 👍✨ We are very pleased that you found our website so easy to purchase from. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Ive yet to use my experience I have booked and the booking process was very good quick and easy. I'm hoping to enjoy a spa treatment for two people”

Helpful Report

Posted 1 year ago

Hi, Thank you for your wonderful feedback! 🙌 We are very glad you found the booking for your voucher to be so easy, we hope you enjoy your experience. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“I was bought this voucher as a present from my son and when I came to book activity some months later there was no receipt for a code that was needed as he had not kept it. Emailed activity superstore and they could not have been more helpful and replied straight away and solved the issue without any problem and I booked a lovely afternoon tea with my son. I would buy another as a gift and would recommend as had a good experience”

Helpful Report

Posted 1 year ago

Hi, Thank you for your positive feedback! 🙂 We are very pleased that you were happy with your voucher, and that our customer service team was able to assist with any queries you may have had. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Good flexible service and prices and great memorable experiences !”

Helpful Report

Posted 1 year ago

Hi, Thank you for your kind feedback! 😎 We are very pleased you were happy with the service you received, and you enjoyed the experience. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Very quick and easy process, and an amazing day out for me and my mother to do together, very happy with my purchase:)”

Helpful Report

Posted 1 year ago

Hi, Thank you for your 5 star feedback! 👍✨ We are thrilled that you were happy with the quick and easy process for validating and booking your voucher. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

Activity Superstore Ltd is rated 4.1 based on 876 reviews