Activity Superstore Ltd Reviews

Name: Activity Superstore Ltd
Address: Activity Superstore 41-45, High Street, High Street, Saffron Walden, United Kingdom (GB)
Rating: 4.05

4.1 Rating 902 Reviews

77 %

of reviewers recommend Activity Superstore Ltd

Company Reviews

Metrics

Info

4.1

Based on 902 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was bought this voucher as a present from my son and when I came to book activity some months later there was no receipt for a code that was needed as he had not kept it. Emailed activity superstore and they could not have been more helpful and replied straight away and solved the issue without any problem and I booked a lovely afternoon tea with my son. I would buy another as a gift and would recommend as had a good experience”

Helpful Report

Posted 1 year ago

Hi, Thank you for your positive feedback! 🙂 We are very pleased that you were happy with your voucher, and that our customer service team was able to assist with any queries you may have had. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Good flexible service and prices and great memorable experiences !”

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Posted 1 year ago

Hi, Thank you for your kind feedback! 😎 We are very pleased you were happy with the service you received, and you enjoyed the experience. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“great customer services”

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Posted 1 year ago

Hi, Thank you for your positive feedback! 🙂 We're very pleased you were happy with the level of service you received. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“We are very happy with our purchase. I ordered for a getaway with my partner for his birthday! There were lots to choose from, all over the UK which we loved. We have chosen then hotel by snowdonia and plan to climb the mountain. Can’t wait!!”

Helpful Report

Posted 1 year ago

Hi Brogan, Thank you for your wonderful feedback! 🙌 We are very pleased you were happy with your purchase, we hope your partner loves his birthday gift. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Unfortunately never got round to use voucher for tea, but we did enjoy a 2 night stay with second part of voucher”

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Posted 1 year ago

Hi Steven, Thank you for your kind feedback! 😎 I can confirm I have extended your voucher for you, to allow you longer to get this experience booked in. Please ensure you book and take your voucher by the date sent to you via email. We are thrilled you enjoyed your Two Night Getaway. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Good service, When we were unable to book the date we wanted they were very helpful in changing the dates and getting back to us so quickly.”

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Posted 1 year ago

Hi Lorna, Thank you for your wonderful feedback! 🙌 We can only apologise you struggled to book your experience, but we are very pleased that our customer service team were able to assist you with any queries you may have had. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“The activity was great & the customer service was 10/10 Price good & thank you for helping in customer service”

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Posted 1 year ago

“Everything easy to do and lots of choice of gifts, the only reason I haven’t given a 5 star rating is that you only have a year to book and use your gift, sometimes this is a struggle. Other activities vouchers give you up to 2yrs to use them.”

Helpful Report

Posted 1 year ago

Hi Emma, Thank you for your wonderful feedback! 🙌 We are very pleased that you were so happy with your order, and that range of gifts that you voucher offered. All of our vouchers have a minimum of 12 month expiry date, so I can only apologise that you were unhappy with this. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Easy, simple and good experience”

Helpful Report

Posted 1 year ago

Hi, Thank you for your kind feedback! 😎 We are very glad you found purchasing this to be easy and enjoyed your experience. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Very helpful when I contacted with questions about how to use the voucher I was given as a gift.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your kind feedback! 🥰 We are very pleased that you found our customer service team to be helpful in assisting with any queries you may have had. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“I managed to change my experience to a hotel booking. It did take a bit of time but was fairly easy to do.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your kind feedback! 😎 We are very pleased that you were happy with your experience. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“When you contact the team they are very kind, polite and helpful”

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Posted 1 year ago

Hi James, Thank you for your positive feedback! 🙂 We are very glad that you found our customer service team to be so helpful in assisting with any queries you had. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Due to the unexpected death of my daughter, I was unable to use my experience. I called customer service and they extended the voucher. The process was easy and they were very supportive. I have used this company before and love the range of experiences. There is something for everyone.”

Helpful Report

Posted 1 year ago

Hi Jennifer, Thank you for your kind feedback! 😎 Please accept my sincere condolences on the loss of your Daughter, our thoughts are with you. We are very glad that you found our customer service team to be so helpful is assisting with any issues you may have had with your voucher. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Afternoon tea lovely!”

Helpful Report

Posted 1 year ago

Hi, Thank you for your positive feedback! 🙂 We are very glad that you were pleased with your afternoon tea. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“It was difficult at first to sort out how to use the voucher. In the end the train ride was very good. Our voucher was for a train ride and afternoon tea. This became 2 different experiences at 2 different sites. But overall very good.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. We are very glad you found using your voucher to be so easy. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“I exchanged my voucher as there were choices to stay on my *dog friendly hotel* trip and certainly not as many as advertised. The exchange process was ok and all resolved now”

Helpful Report

Posted 1 year ago

Hi Jan, Thank you for your feedback. We are very pleased you were able to exchange your voucher and this was resolved easily for you. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Easy to use - nice experiences”

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Posted 1 year ago

Hi Laura, Thank you for your kind feedback! 😎 We are very glad you were pleased with your experience. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“When I was looking for an activity which had changed location it was easy to find a new activity which to do.”

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Posted 1 year ago

Hi Katieleigh, Thank you for your wonderful feedback! 🙌 We are very pleased that you were happy with your experience and the location you chose for this. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Customer services were very prompt and efficient in responding to queries, however, the web site was misleading. My voucher was a Mother's Day present from my daughter which I had to pay £20 to extend. I completely understood this but when I tried to book the activity closest to me in Cheshire ( the Segway experience) it seemed to be only available from Monday-Thursday. On the web site I couldn't 'click' on any midweek dates to book (despite apparent availability) and was informed that a 'weekend' selection would incur a further £20 (£10 pp). Weekends were the only option - and it just came across as another 'money grabbing' scenario. The actual experience and day itself however was great fun!”

Helpful Report

Posted 1 year ago

Hi, Thank you for your kind feedback! 😎 We are very glad our customer service team were able to assist in dealing with any queries you may have had. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Easy to book with lots of choices. Changing your mind on your choice is not a problem either.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your positive feedback! 🙂 We are very thrilled that you found your experience easy to book, and that there was a wide range of choices. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

Activity Superstore Ltd is rated 4.1 based on 902 reviews