Activity Superstore Ltd Reviews

Name: Activity Superstore Ltd
Address: Activity Superstore 41-45, High Street, High Street, Saffron Walden, United Kingdom (GB)
Rating: 4.05

4.1 Rating 902 Reviews

77 %

of reviewers recommend Activity Superstore Ltd

Company Reviews

Metrics

Info

4.1

Based on 902 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgusting service”

Helpful Report

Posted 6 months ago

Thank you for your feedback Sue, We are saddened to hear your experience with us was not satisfactory, please may you kindly get in contact with us if you require our assistance at reviews@activitysuperstore.com Kind regards, Activity Superstore

Posted 5 months ago

“Worst company ever. My poor relative (no I haven't told them as I don't want to upset them) has bought our family a number of these gift experiences and all end up in the bin. £100s wasted!!! Every single time I attempt to validate I end up with an F code error!! Which then follows having to communicate by email and never ends up being resolved before the voucher expires - if ever!! Do not buy! Next time I get one it will be returned straight to the retailer. Which so far only Debenhams was good enough to refund as they'd had a lot of customers complaining of similar issues.”

Helpful Report

Posted 6 months ago

“Very disappointed with customer service re my request for a mistake made on the card. The gift message started with Dear Dearest Anette" instead of "Dearest Anette and the rest of the short message was not inclyded! I requested for a new card to be sent with the correct wording and message to be included but I did not get any response and the birthday is soon! Alk I keep receiving are more promotions and reminders but not an apology for the mistake made and get it rectified!I It is also frustrating that there is no telephone contact number for customer service for assistance.”

Helpful Report

Posted 6 months ago

Thank you for leaving this review Molly, which I have also responded to on another review website. I can see that we responded to your email and at the same time requested a shorter personalised message from you, which you supplied. We then resent your voucher and informed you of this by return of email. Hopefully you received the new voucher in a timely fashion. Kind regards.

Posted 5 months ago

“We booked a weekend away via these crooks, but couldn't go. The day before we were due to travel, my wife had a serous injury while training in the gym, which meant we couldn't make it. The medial advice we received, was clear, my wife needs to rest and cant travel. We informed these crooks with 20 minutes of speaking to the Doctor. We have written prove of my wife's injury from our Doctor. These crooks are unwilling to rearrange or refund, they prefer to rob our £170. Currently taking them to court. They are blaming the hotel, my contract is with these crooks not the hotel. DONT USE THESE PEOPLE.”

Helpful Report

Posted 6 months ago

“Customer services refused to help with an expired voucher. Only a few months out of date, but absolutely no flexibility from this company. They give a short 18 months validity, when UK Government recommends minimum 2 years and other countries such as Ireland require 5 years. I hope anyone reading these reviews will note that all positive reviews are related to the voucher purchases (they are very happy to take your money), but all negative reviews are related to using the vouchers. Don't waste your money or place the recipient of your gift in a difficult position. The chances are that your money will just build the profits of this company and not be used by your friend or relative.”

Helpful Report

Posted 6 months ago

“I purchased a voucher for my son to experience one of the adrenaline activities. When booking there was hardly anything available - only paintballing. On arrival the children changed into the outfits ready to play. I gave in the form and was utterly shocked to discover that to play you had to purchase the paintballs at a cost if £181 - wow really how is that an inclusive activity. I was so embarrassed because I didn't have that sort of money, the children were ready to play and their parents had left. I contacted head office by phone and was greeted by a rude and unhelpful advisor, he put the phone down on me when I asked to speak to a manager. By this time the children had missed the first game. I then pleaded with the manager at the centre to reduce the cost. He eventually took it down to £81, still a rip off but I had no choice to pay. Please be warned you will pay extras and the experience is not inclusive. I had previously enquired about other costs via email and was sent a cut and paste response with no details of the actual costs I would incur. You wouldn't go bungee jumping and get to the edge only to be told it would cost an extra £100 for the rope! Obviously I contacted the company about the extortionate hidden costs and was greeted with yet again cut and paste response I am still in shock that I paid for the experience but had to cough up additional monies for the children to access it. Absolute con - my advice go directly to the activity and pay there, this would save you lots of money Date of experience: 08 June 2024”

Helpful Report

Posted 8 months ago

Thank you for leaving this review, I’m sorry you were disappointed with your son’s paintballing experience. When you choose Paintballing for Eight from your Adrenaline Choice Pack, it indicates, “Paintballs are not included, but you are welcome to purchase as many as you like on the day.” I apologise if this detail was missed. I understand that you contacted us before your booking with concerns about the location and questions regarding what was included. We provided you with the experience provider's direct phone number so that they could address your concerns and make any necessary changes. We are sorry to hear that you found their team rude and unhelpful, we will pass this feedback on to them, as it is certainly not the standard we expect from our experience providers. We are sorry that you feel our responses felt ‘cut and paste’, I can see that our customer service team did investigate your issue by speaking with Delta Force Paintballing regarding the costs, we came back to you with their response and copied in the overview of the experience which does state that the activity does not include paintballs. We have relayed your review to our Customer Service Manager who will be in touch shortly to provide an amicable resolution.

Posted 8 months ago

“Do not buy night stay and dinner for 2, barely any places to use it and if you find a place it's not available during summer months or weekends. Need to book weeks in advance as so slow to get back to you. Would not recommend”

Helpful Report

Posted 10 months ago

“Do not use this company, they are the worst for communication, we were bought a gift for white water tubing, they have fallen our with the business, refuse to give any kind of refund and won't give dates to complete the activity because they don't have them, avoid!!! Use buyagift, virgin or red letter, anyone other than these fraudsters”

Helpful Report

Posted 11 months ago

Good afternoon Dan, Thank you for taking the time to leave us this feedback. Please accept our sincere apologies for any confusion. I can see you contacted us in early February to make your booking. Our customer service team promptly responded advising that dates had not been released for the summer months, but we advised you to get in touch nearer the time as dates are released throughout the year. I can see that you emailed us on Friday evening and that our customer service team responded this morning providing ample dates throughout May, June, July and August. Our customer service team respond to all emails within 48 hours, and we're available on live chat Mon-Fri 9-5pm. If you would rather discuss your booking over the phone you are more than welcome to submit a call-back request on https://activitysuperstore.youcanbookme.com/ and we will give you a call at your desired time. Best wishes, Michael

Posted 11 months ago

“A complete waste of time and money and so embarrassing to have to explain to the gift giver that it was useless. The way you have to book, you have better odds of winning the lottery. Your good friend pays them an amount of money and they are supposed to deliver you the experience, however in order to book you have to guess when they might have availability for three dates and times, then they go off and check for about 48 hours and then they say ‘ sorry, wrong guess again’ so you have another go and guess what? wrong again. You get fed up and ask if they would like to tell you when your experience might be available within a 100 mile radius of your home and they send you emails back that list a few in perhaps the Isle of Man or in Devon if you live in Scotland. The whole business model is based on people giving up and carrying on with their life before the whole booking experience drives them insane and then they pocket your friends lovely gift money and make a lovely profit. Well done activity superstore, eventually your poor service will finish you off through disgruntled customer word of mouth. Rake it in while you can as it’s not long before your company disappears into dust just like a large percentage of your vouchers do.”

Helpful Report

Posted 1 year ago

“Booked a F1 simulator experience for hubby,when I came to book the venue was told they were closing and could no longer book it emailed activity superstore told to book something else which we tried (£40 exta) to be told we couldn't book because of non payment from activity store ,told we can't get refund.”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your feedback. I apologise for the difficulty you faced in booking your experience. Unfortunately, I am unable to offer further advice without your voucher number. If you could kindly provide your voucher number to reviews@activitysuperstore.com, I will be happy to investigate this matter for you. Kind regards, Abbie Quality and Review Management

Posted 1 year ago

“I would avoid using this company at ALL costs. Cancelled my ticket to Bear Grylls on the day. Leaving my 13 year old screaming crying. No contact number - no responses to emails ans no help whatsoever. The third problem I had with the company since buying the voucher. Firstly they validated it for someone else. Then they wouldn't refund it. They've lied to me telling me - the activity was fully booked for the time that their booking system allowed it to be booked for - when bear grylls adventure themselves confirmed the park closes at that time and no activities are held at that time. To fully cancelling the tickets - receiving a refund for themselves - I'm unable to speak to a single person - and even when trying to bring the order details up it now says activity has been redeemed. Again no response, no contact point and a disgusting vile set of humans beings destroying children's plans to enjoy their holidays. Avoid disappointment, frustration, anger and upset by just booking direct with the companies and avoiding this sh!tshow entirely.”

Helpful Report

Posted 1 year ago

Hi Dan, You will be aware from our communication with you today that we are investigating where the booking error occurred. Whilst we do this, we would ask that you refrain from abusing and threatening our staff on email and via our live chat facility to ensure that we can continue to work on this and communicate with you. Kind regards, Activity Superstore Ltd.

Posted 1 year ago

“A complete waste of time and money! Absolutely awful. Booked a 'James Bond' driving experience and paid extra to upgrade it. We arrived on the day (after travelling some distance) and were told that our voucher was invalid and we could not participate. Attempted to contact customer service on the day and they were unavailable by email, live chat and no phone number so we had to go home disappointed. Tried to fix the problem a few days later to rebook / get a refund and was met with a completely blank wall, refusing to take responsibility and passing it off to another company.”

Helpful Report

Posted 1 year ago

“Very soon after receiving a voucher as a gift it was validated and an initial search made for its use. 'Charming Inns and Rural Escapes' was the advertised headline and the basis of our attraction to the voucher. The initial search of available venues, whilst not exhaustively thorough, suggested that there were no venues remotely answering this description. All those viewed appeared to be budget hotels in city centres. This was so dispiriting that we put the voucher to one side intending to have a more thorough look if we recovered enthusiasm. The hope was that, buried away somewhere, there might be a venue with at least a passing resemblance to the advertised description. We never got round to it, the voucher has expired and money lost. We feel victim of a marketing trick of being attracted to purchase something not on offer and only being in a position to find this out after purchase and validation. Only at this point is there first full sight of available venues. Others beware and exchange or refund as soon as you encounter dissatisfaction!”

Helpful Report

Posted 1 year ago

“Very poor. I was gifted a helicopter trip which was impossible to book. Went through their process then waited for the further instructions which never came. The voucher has now run out and surprise surprise they don't want to know. This is the second one of these experiences that has been a total waste of money. Never again.”

Helpful Report

Posted 1 year ago

Hi Philip, Thank you for taking the time to share your feedback! After looking into the matter, it appears that your voucher had an expiration date of November 2021. Given that this was more than two years ago, and the voucher had a validity period of 12 months, we regrettably cannot extend its expiration date. Our records show that we did not receive any communication from you until February 2024, at which point we informed you about the expiration of your voucher, and that this had become void. We understand this may be disappointing, and we can only apologise for any frustration caused. Should you have any further questions or concerns, please do not hesitate to reach out to us via email. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Very difficult to book and even to understand how to book! The original thing that was bought for us was the Kitchen Table Experience but this is just not available and so we have exchanged the voucher but again it is not at all easy to understand how to go about booking. You really need to make things far simpler for people to use your vouchers.”

Helpful Report

Posted 1 year ago

Hi Dean, I hope you had a wonderful weekend. I sincerely apologise for any inconvenience you experienced with our booking process. Your feedback is invaluable to us, as it guides our efforts to enhance our services and make improve on our booking experience for our customers in the future! I would like to assure you that I have sent you a private email with the locations for your chosen experience. If you encounter any further challenges in booking, please feel free to reach out to me, and I will be more than happy to assist you in completing the booking. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“hard to get hold of ,a transfer took a long process”

Helpful Report

Posted 1 year ago

Hi Nick, Thank you for providing your feedback. I am not quite clear on the details regarding the transfer you mentioned. To assist you further, could you please email me at reviews@activitysuperstore.com with additional information? I would be more than happy to investigate this matter for you and address any concerns you may have. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Asked for a refund but they didn’t give one or even reply. Would never by from again.”

Helpful Report

Posted 1 year ago

Hi Ian, Thank you for taking the time to provide your feedback. I want to express my apologies for any confusion you may have experienced. Upon reviewing your case, I can confirm that our customer service team responded to you on two separate occasions – once on 10th November 2023, and again on 3rd January 2024. In our responses, we advised that if you were within 28 days of the original purchase, you could contact the retailer for a refund. Alternatively, we suggested the option to exchange your voucher for a more suitable experience. If you require further assistance or clarification, please do not hesitate to reach out, and we will be more than happy to assist you. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“The process of registering is over complicated. The choice of hotels is very limited and some of the hotel reviews are not very good. Paid to upgrade, and still very limited choices. Paid again to extend the voucher. Not impressed and would not recommend as a gift.”

Helpful Report

Posted 1 year ago

Hi Marc, Thank you for sharing your feedback with us. We extend our sincere apologies for the difficulty you encountered while attempting to register your voucher and your dissatisfaction with the available experience locations. Upon thorough investigation, we discovered that there are seven locations in close proximity to your area, all of which are currently open for bookings. To ensure you have the opportunity to fully enjoy your experience before the expiry date, we encourage you to reach out to our customer service team. They will gladly assist you in securing a booking and addressing any concerns you may have. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Been using these vouchers for 4 or 5 years and also buying them as gifts for other people. This years experience we didn’t even bother going on our 2 night stay in the end as there was probably less than half the options left in the book available.whenever we tried to book they was fully booked or no answer, some hotels or pubs didn’t even know they was on the list. Previous years they have been good experiences but not this year unfortunately.”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your feedback. We apologise for any dissatisfaction with the voucher choices and the suitability of locations. Unfortunately, we could not find any record of your contact with our customer service team for assistance or advice. For any further questions or concerns, please feel free to reach out to me at reviews@activitysuperstore.com. We appreciate your input and are here to help. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Very disappointed, we exchanged a gift and paid extra for this, tried to book a couples spa day in October for end of December only to be told the next available date is for August 2024.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to share your feedback with us. We sincerely apologise for any inconvenience you experienced regarding the availability of the supplier, which is in high demand for bookings. Upon thorough investigation, it appears that our customer service team promptly addressed your concerns and offered to extend your voucher until next year to accommodate your booking needs. We have also requested the necessary details to proceed with the extension. If you have reconsidering attending the original planned location and prefer an alternative, please inform us, and I will gladly assist you in exchanging your voucher accordingly for something more suitable. For further enquiries and assistance, please do not hesitate to reach out to me directly at reviews@activitysuperstore.com. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

Activity Superstore Ltd is rated 4.1 based on 902 reviews