Activity Superstore Ltd Reviews

Name: Activity Superstore Ltd
Address: Activity Superstore 41-45, High Street, High Street, Saffron Walden, United Kingdom (GB)
Rating: 4.07

4.1 Rating 895 Reviews

78 %

of reviewers recommend Activity Superstore Ltd

Company Reviews

Metrics

Info

4.1

Based on 895 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Activity Superstore Ltd 5 star review on 24th October 2024

Anonymous

Activity Superstore Ltd 1 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

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“fast efficient service, voucher received and event booked within half an hour! Will use again thank you!”

Helpful Report

Posted 5 years ago

“Limited activity dates without long pre booking, poor response from vendors on reservations,some places only available out of season,some activity venues require additional premium payments to go there in addition to the voucher price,including at the venue additional insurance for driving activities. We could not find a close enough venue for a driving experience,so paid the additional £20 for a total of £120 for a one night stay & breakfast at boutique type hotel ,despite emails to them & twice actually speaking to them on the phone and both times told someone else is dealing with the booking. 3 days later and half way through our 2 weeks off still no response,if that's what to expect for £120 for one night we need more money. No good if you like to book a week or 2 before you go because of British unpredictable weather. When you get the voucher,some where in the small print it says for some events its 8 weeks pre booking. So if you don't mind travelling out of season to the other end of the country with no idea what the weather will be like you will be satisfied.”

Helpful Report

Posted 5 years ago

Hello Janet Thank you for taking the time to share your experience with us, this way we can do all that we can to improve our service and products. We do have booking lead times in place as we appreciate that last minute bookings are not always possible, so to avoid disappointment we do state how long we would recommend to book in advance. If you could kindly contact me with your voucher number, preferred venue and dates on reviews@activitysuperstore.com I will be happy to see what I can do. Unfortunately the British weather is very unpredictable as you say but hopefully we can arrange your night away and the weather will be good! Kind regards Activity Superstore

Posted 5 years ago

“I have changed my activity provider and the actual activity as we were running out of time and customer service has been really good on both occasions. We are going for afternoon tea this weekend for our 34th wedding anniversary.”

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Posted 5 years ago

“Very quick and professional service. Gifted my voucher so not used yet. Seems straightforward. Thank you”

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Posted 5 years ago

“Very happy with my purchase and looking forward to doing the activity.”

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Posted 5 years ago

“Very pleased with the gift, which was purchased as a Father's Day gift. Excellent value for money!”

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Posted 5 years ago

“Couldn’t use last years gift due to Activity Superstore and a couple of clients having a “disagreement “ so waste of money ! Same happened 2 years ago and we didn’t get our break due to leaving it to late to book . These gifts are restricted to certain times and don’t have any wiggle room so make sure when you get your coupon , book straight away to avoid disappointment”

Helpful Report

Posted 5 years ago

Hello Mike I am sorry to hear that you have been unable to use your gift. We do advise the expiry date, booking lead time and all restrictions within the packaging to ensure that customers are aware of this. If you would like to contact me with your voucher number, I will be happy to see if there is anything I can help you with. Kind regards Charlotte Activity Superstore

Posted 5 years ago

“Very quick delivery and easy to buy”

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Posted 5 years ago

“Web site easy to use. Voucher sent in quick time. Everything explained in detail very impressed”

Helpful Report

Posted 5 years ago

“I was bought a ‘unique dining experience’ for my birthday last July. The selection of restaurants on offer is beyond limited, with one restaurant in the whole of London... the calibre of restaurants in very poor also, having checked Trip Advisor for reviews of the places within a relative proximity to where we live. We have two small children, and will be taking our first break in two years one week after my voucher expires so I emailed customer services to ask that they extend it by a week given that there is nothing close to our home and this would be the one opportunity we have to use it. They refused to do this without an additional £20 fee which just doesn’t seem reasonable to me. Particularly given the extremely limited number of restaurants across the country taking part in this scheme. This was a gift we were excited to receive and would have been great if it was as advertised. Sadly, it appears the business behind the scheme have lacked any uptake from restaurants, let alone ‘unique/special ones’ and are taking it out on customers that put their trust in the advertising. Shameful.”

Helpful Report

Posted 5 years ago

Hello Thank you for your comments. We do list the amount of locations available within each activity and whilst we try our best to cover all parts of the country, this is not always possible I am afraid, however we do work on this continually to improve the availability for all customers. If you are able to email me at reviews@activitysuperstore.com and include your voucher number, I will be more than happy to try and help you further. Kind regards Charlotte Activity Superstore

Posted 5 years ago

“Customer Services provided a prompt and easy to use service which I found useful”

Helpful Report

Posted 5 years ago

“We were given our two day break for Christmas great value and numerous places to pick from we have bought ourselves the next break a great price on the internet”

Helpful Report

Posted 5 years ago

“What a wide selection of experiences available according to my pack. There was no suggestion of restrictions of dates either... Booking a date for my activity proved cumbersome. Only two dates were available in a suitable location for my driving experience for the foreseeable future (the whole of June, July and August), both of which were in a week where I could not take time off work. This would be fine if this information was made available at the point of purchase. I found this product to be misleading at best. What a pity you cannot see what is available when trying to book. Rather, you email customer support, wait 48 hours or more for a reply, try again and wait, try again and wait... It is still going on. This has not been a good experience for me and I would not recommend it. I have experienced other companies with far more efficient systems in place. I will be using them again next time.”

Helpful Report

Posted 5 years ago

Hello Thank you for your feedback. I am sorry to hear of your disappointment with the restrictions on your package. We do make this known prior to purchase and validation and state that certain properties will restrict days of the week or months of the year, therefore I can only apologise if you did not see this information. If you wish to email me directly at reviews@activitysuperstore.com with your voucher number and choice of venues and dates, I will gladly look into this personally for you. I look forward to speaking with you. Kind regards Charlotte Activity Superstore

Posted 5 years ago

“Fantastic value for money and a throughly enjoyable experience. My daughter and I were looked after by the staff who were very attentive and happy to please.”

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Posted 5 years ago

“Brilliant service ..arrived quickly and was great value for money 👍🏼”

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Posted 5 years ago

“Excellent value for money for present, i will definitely used this again”

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Posted 5 years ago

“Found activity very difficult to book as not an easy to use web site. Feel really conned as bought an extra person for the activity and got charged full price. If I had gone back to the main web site I would have got the activity for half the price.”

Helpful Report

Posted 5 years ago

Hello Robert Thank you for taking the time to leave your feedback. I am sorry to hear that you are unhappy with your exchange, however I cannot see that you have contacted us at any point to question this or make us aware of how you felt. When exchanging we are only able to exchange to a full priced activity which is why we have a dedicated exchanges page. The reason for this is that the promotional vouchers have further restrictions in place that the full price vouchers may not have, such as less locations and cannot be extended. If you wish to contact me directly, I will be happy to discuss this further with you if you wish me to email me at Reviews@activitysuperstore.com. Kind regards Activity Superstore

Posted 5 years ago

“Fantastic customer service, sales was straight forward and item arrived quickly. Thanks”

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Posted 5 years ago

“Booking process is very straight forward, no issues either getting the voucher or booking my previous event.”

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Posted 5 years ago

“My husband was very happy with his triple car superdriving! Thank you very much Activity Superstore”

Helpful Report

Posted 5 years ago

Activity Superstore Ltd is rated 4.1 based on 895 reviews