Activity Superstore Ltd Reviews

Name: Activity Superstore Ltd
Address: Activity Superstore 41-45, High Street, High Street, Saffron Walden, United Kingdom (GB)
Rating: 4.07

4.1 Rating 895 Reviews

78 %

of reviewers recommend Activity Superstore Ltd

Company Reviews

Metrics

Info

4.1

Based on 895 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Activity Superstore Ltd 5 star review on 24th October 2024

Anonymous

Activity Superstore Ltd 1 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company ever. My poor relative (no I haven't told them as I don't want to upset them) has bought our family a number of these gift experiences and all end up in the bin. £100s wasted!!! Every single time I attempt to validate I end up with an F code error!! Which then follows having to communicate by email and never ends up being resolved before the voucher expires - if ever!! Do not buy! Next time I get one it will be returned straight to the retailer. Which so far only Debenhams was good enough to refund as they'd had a lot of customers complaining of similar issues.”

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Posted 4 months ago

“Super easy to use, great choice of gifts and email tickets arrive in minutes. Will definietly be using this service again.”

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Posted 4 months ago

“Very disappointed with customer service re my request for a mistake made on the card. The gift message started with Dear Dearest Anette" instead of "Dearest Anette and the rest of the short message was not inclyded! I requested for a new card to be sent with the correct wording and message to be included but I did not get any response and the birthday is soon! Alk I keep receiving are more promotions and reminders but not an apology for the mistake made and get it rectified!I It is also frustrating that there is no telephone contact number for customer service for assistance.”

Helpful Report

Posted 4 months ago

Thank you for leaving this review Molly, which I have also responded to on another review website. I can see that we responded to your email and at the same time requested a shorter personalised message from you, which you supplied. We then resent your voucher and informed you of this by return of email. Hopefully you received the new voucher in a timely fashion. Kind regards.

Posted 3 months ago

“We booked a weekend away via these crooks, but couldn't go. The day before we were due to travel, my wife had a serous injury while training in the gym, which meant we couldn't make it. The medial advice we received, was clear, my wife needs to rest and cant travel. We informed these crooks with 20 minutes of speaking to the Doctor. We have written prove of my wife's injury from our Doctor. These crooks are unwilling to rearrange or refund, they prefer to rob our £170. Currently taking them to court. They are blaming the hotel, my contract is with these crooks not the hotel. DONT USE THESE PEOPLE.”

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Posted 4 months ago

“Easy to use website, easy to order either post or e voucher. Very quick delivery.”

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Posted 4 months ago

“My friend recommended this for my son, she done it for her son and he really enjoyed the cars, He's just passed his test and this is the perfect gift for him, can't wait to see his face Christmas morning,”

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Posted 4 months ago

“Customer services refused to help with an expired voucher. Only a few months out of date, but absolutely no flexibility from this company. They give a short 18 months validity, when UK Government recommends minimum 2 years and other countries such as Ireland require 5 years. I hope anyone reading these reviews will note that all positive reviews are related to the voucher purchases (they are very happy to take your money), but all negative reviews are related to using the vouchers. Don't waste your money or place the recipient of your gift in a difficult position. The chances are that your money will just build the profits of this company and not be used by your friend or relative.”

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Posted 4 months ago

“It was easy to follow and well presented. Look forward to the experience.”

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Posted 5 months ago

“Lovely little flat with really pleasant patio area. Very clean & well maintained.”

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Posted 5 months ago

“Their website is easy to use and their delivery service is excellent.”

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Posted 5 months ago

“SUPER SMASHING GREAT CAN SALWAYS FIND A GREAT EXPERIENCE IN OUR ARE THANK YOU”

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Posted 5 months ago

“I wanted a voucher for a birthday gift. The birthday is on Wednesday. Obviously a lot of water still needs to go under the bridge before I can give you any other feedback. END”

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Posted 5 months ago

“I had a very good experience with this company. For some reason I was going to my old address when I received the email. I paid on PayPal. I contacted them to ask why it had done this even though I removed it. They contacted the company on my behalf and managed to sort it out and it arrived the next day. No issue at all. Great job 👏”

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Posted 5 months ago

“Easy process and the gift exactly fits what I was looking for.”

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Posted 6 months ago

“Easy to use looks great”

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Posted 6 months ago

“The whole process was very simple and very straightforward.”

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Posted 6 months ago

“I purchased a voucher for my son to experience one of the adrenaline activities. When booking there was hardly anything available - only paintballing. On arrival the children changed into the outfits ready to play. I gave in the form and was utterly shocked to discover that to play you had to purchase the paintballs at a cost if £181 - wow really how is that an inclusive activity. I was so embarrassed because I didn't have that sort of money, the children were ready to play and their parents had left. I contacted head office by phone and was greeted by a rude and unhelpful advisor, he put the phone down on me when I asked to speak to a manager. By this time the children had missed the first game. I then pleaded with the manager at the centre to reduce the cost. He eventually took it down to £81, still a rip off but I had no choice to pay. Please be warned you will pay extras and the experience is not inclusive. I had previously enquired about other costs via email and was sent a cut and paste response with no details of the actual costs I would incur. You wouldn't go bungee jumping and get to the edge only to be told it would cost an extra £100 for the rope! Obviously I contacted the company about the extortionate hidden costs and was greeted with yet again cut and paste response I am still in shock that I paid for the experience but had to cough up additional monies for the children to access it. Absolute con - my advice go directly to the activity and pay there, this would save you lots of money Date of experience: 08 June 2024”

Helpful Report

Posted 6 months ago

Thank you for leaving this review, I’m sorry you were disappointed with your son’s paintballing experience. When you choose Paintballing for Eight from your Adrenaline Choice Pack, it indicates, “Paintballs are not included, but you are welcome to purchase as many as you like on the day.” I apologise if this detail was missed. I understand that you contacted us before your booking with concerns about the location and questions regarding what was included. We provided you with the experience provider's direct phone number so that they could address your concerns and make any necessary changes. We are sorry to hear that you found their team rude and unhelpful, we will pass this feedback on to them, as it is certainly not the standard we expect from our experience providers. We are sorry that you feel our responses felt ‘cut and paste’, I can see that our customer service team did investigate your issue by speaking with Delta Force Paintballing regarding the costs, we came back to you with their response and copied in the overview of the experience which does state that the activity does not include paintballs. We have relayed your review to our Customer Service Manager who will be in touch shortly to provide an amicable resolution.

Posted 6 months ago

“Do not buy night stay and dinner for 2, barely any places to use it and if you find a place it's not available during summer months or weekends. Need to book weeks in advance as so slow to get back to you. Would not recommend”

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Posted 8 months ago

“Very good…….”

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Posted 9 months ago

“Do not use this company, they are the worst for communication, we were bought a gift for white water tubing, they have fallen our with the business, refuse to give any kind of refund and won't give dates to complete the activity because they don't have them, avoid!!! Use buyagift, virgin or red letter, anyone other than these fraudsters”

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Posted 9 months ago

Good afternoon Dan, Thank you for taking the time to leave us this feedback. Please accept our sincere apologies for any confusion. I can see you contacted us in early February to make your booking. Our customer service team promptly responded advising that dates had not been released for the summer months, but we advised you to get in touch nearer the time as dates are released throughout the year. I can see that you emailed us on Friday evening and that our customer service team responded this morning providing ample dates throughout May, June, July and August. Our customer service team respond to all emails within 48 hours, and we're available on live chat Mon-Fri 9-5pm. If you would rather discuss your booking over the phone you are more than welcome to submit a call-back request on https://activitysuperstore.youcanbookme.com/ and we will give you a call at your desired time. Best wishes, Michael

Posted 9 months ago

Activity Superstore Ltd is rated 4.1 based on 895 reviews