Activity Superstore Ltd Reviews

Name: Activity Superstore Ltd
Address: Activity Superstore 41-45, High Street, High Street, Saffron Walden, United Kingdom (GB)
Rating: 4.11

4.1 Rating 875 Reviews

79 %

of reviewers recommend Activity Superstore Ltd

Company Reviews

Metrics

Info

4.1

Based on 875 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Activity Superstore Ltd 5 star review on 24th October 2024

Anonymous

Activity Superstore Ltd 1 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a voucher for my son to experience one of the adrenaline activities. When booking there was hardly anything available - only paintballing. On arrival the children changed into the outfits ready to play. I gave in the form and was utterly shocked to discover that to play you had to purchase the paintballs at a cost if £181 - wow really how is that an inclusive activity. I was so embarrassed because I didn't have that sort of money, the children were ready to play and their parents had left. I contacted head office by phone and was greeted by a rude and unhelpful advisor, he put the phone down on me when I asked to speak to a manager. By this time the children had missed the first game. I then pleaded with the manager at the centre to reduce the cost. He eventually took it down to £81, still a rip off but I had no choice to pay. Please be warned you will pay extras and the experience is not inclusive. I had previously enquired about other costs via email and was sent a cut and paste response with no details of the actual costs I would incur. You wouldn't go bungee jumping and get to the edge only to be told it would cost an extra £100 for the rope! Obviously I contacted the company about the extortionate hidden costs and was greeted with yet again cut and paste response I am still in shock that I paid for the experience but had to cough up additional monies for the children to access it. Absolute con - my advice go directly to the activity and pay there, this would save you lots of money Date of experience: 08 June 2024”

Helpful Report

Posted 4 months ago

Thank you for leaving this review, I’m sorry you were disappointed with your son’s paintballing experience. When you choose Paintballing for Eight from your Adrenaline Choice Pack, it indicates, “Paintballs are not included, but you are welcome to purchase as many as you like on the day.” I apologise if this detail was missed. I understand that you contacted us before your booking with concerns about the location and questions regarding what was included. We provided you with the experience provider's direct phone number so that they could address your concerns and make any necessary changes. We are sorry to hear that you found their team rude and unhelpful, we will pass this feedback on to them, as it is certainly not the standard we expect from our experience providers. We are sorry that you feel our responses felt ‘cut and paste’, I can see that our customer service team did investigate your issue by speaking with Delta Force Paintballing regarding the costs, we came back to you with their response and copied in the overview of the experience which does state that the activity does not include paintballs. We have relayed your review to our Customer Service Manager who will be in touch shortly to provide an amicable resolution.

Posted 4 months ago

“Do not buy night stay and dinner for 2, barely any places to use it and if you find a place it's not available during summer months or weekends. Need to book weeks in advance as so slow to get back to you. Would not recommend”

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Posted 6 months ago

“Very good…….”

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Posted 7 months ago

“Do not use this company, they are the worst for communication, we were bought a gift for white water tubing, they have fallen our with the business, refuse to give any kind of refund and won't give dates to complete the activity because they don't have them, avoid!!! Use buyagift, virgin or red letter, anyone other than these fraudsters”

Helpful Report

Posted 7 months ago

Good afternoon Dan, Thank you for taking the time to leave us this feedback. Please accept our sincere apologies for any confusion. I can see you contacted us in early February to make your booking. Our customer service team promptly responded advising that dates had not been released for the summer months, but we advised you to get in touch nearer the time as dates are released throughout the year. I can see that you emailed us on Friday evening and that our customer service team responded this morning providing ample dates throughout May, June, July and August. Our customer service team respond to all emails within 48 hours, and we're available on live chat Mon-Fri 9-5pm. If you would rather discuss your booking over the phone you are more than welcome to submit a call-back request on https://activitysuperstore.youcanbookme.com/ and we will give you a call at your desired time. Best wishes, Michael

Posted 7 months ago

“I wanted to exchange an experience, I have been in constant contact with Milly, who has been amazing. Everything has been sorted for me to book another experience . Thank you, your customer service was outstanding.”

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Posted 7 months ago

“Loved looking at all the activities available and picking the one that suited us as a couple. Look forward to our weekend away”

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Posted 7 months ago

“I wanted to exchange and or upgrade my 2 night breakaway. Couldn’t do it on line but the lady I spoke to on the phone was amazing. I think her name was lily. She managed to upgrade to the hotel required.”

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Posted 7 months ago

“Customer service 10 out of 10. Yasmin sorted out my query straight away. Very prompt and reliable company as always. We always use Activity Superstore.”

Helpful Report

Posted 7 months ago

“We received a gift experience from family. It took while to understand the process of activating and validating the voucher online however once on the system it all worked fine. As I had left it until a week before the expiry date I wasn’t sure we could get everything sorted out however Yasmin and also Georgie at Activity Store were great. I would NOT recommend leaving it late! You can speak to an adviser if you place a call back request online. I would suggest that route if you are having problems.”

Helpful Report

Posted 8 months ago

“A complete waste of time and money and so embarrassing to have to explain to the gift giver that it was useless. The way you have to book, you have better odds of winning the lottery. Your good friend pays them an amount of money and they are supposed to deliver you the experience, however in order to book you have to guess when they might have availability for three dates and times, then they go off and check for about 48 hours and then they say ‘ sorry, wrong guess again’ so you have another go and guess what? wrong again. You get fed up and ask if they would like to tell you when your experience might be available within a 100 mile radius of your home and they send you emails back that list a few in perhaps the Isle of Man or in Devon if you live in Scotland. The whole business model is based on people giving up and carrying on with their life before the whole booking experience drives them insane and then they pocket your friends lovely gift money and make a lovely profit. Well done activity superstore, eventually your poor service will finish you off through disgruntled customer word of mouth. Rake it in while you can as it’s not long before your company disappears into dust just like a large percentage of your vouchers do.”

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Posted 9 months ago

“Promptly answered my query regarding my purchase and couldn't have been more helpful.”

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Posted 9 months ago

“Booked a F1 simulator experience for hubby,when I came to book the venue was told they were closing and could no longer book it emailed activity superstore told to book something else which we tried (£40 exta) to be told we couldn't book because of non payment from activity store ,told we can't get refund.”

Helpful Report

Posted 9 months ago

Hi, Thank you for sharing your feedback. I apologise for the difficulty you faced in booking your experience. Unfortunately, I am unable to offer further advice without your voucher number. If you could kindly provide your voucher number to reviews@activitysuperstore.com, I will be happy to investigate this matter for you. Kind regards, Abbie Quality and Review Management

Posted 9 months ago

“Didn’t could not get hold of anybody to talk to”

Helpful Report

Posted 9 months ago

Hi, We appreciate your feedback. I sincerely apologise for the difficulty you experienced in reaching our customer service team this time. If you could email me at reviews@activitysuperstore.com, I will be more than happy to investigate the issue for you. Kind regards, Abbie Quality and Review Management

Posted 9 months ago

“I would avoid using this company at ALL costs. Cancelled my ticket to Bear Grylls on the day. Leaving my 13 year old screaming crying. No contact number - no responses to emails ans no help whatsoever. The third problem I had with the company since buying the voucher. Firstly they validated it for someone else. Then they wouldn't refund it. They've lied to me telling me - the activity was fully booked for the time that their booking system allowed it to be booked for - when bear grylls adventure themselves confirmed the park closes at that time and no activities are held at that time. To fully cancelling the tickets - receiving a refund for themselves - I'm unable to speak to a single person - and even when trying to bring the order details up it now says activity has been redeemed. Again no response, no contact point and a disgusting vile set of humans beings destroying children's plans to enjoy their holidays. Avoid disappointment, frustration, anger and upset by just booking direct with the companies and avoiding this sh!tshow entirely.”

Helpful Report

Posted 9 months ago

Hi Dan, You will be aware from our communication with you today that we are investigating where the booking error occurred. Whilst we do this, we would ask that you refrain from abusing and threatening our staff on email and via our live chat facility to ensure that we can continue to work on this and communicate with you. Kind regards, Activity Superstore Ltd.

Posted 9 months ago

“A complete waste of time and money! Absolutely awful. Booked a 'James Bond' driving experience and paid extra to upgrade it. We arrived on the day (after travelling some distance) and were told that our voucher was invalid and we could not participate. Attempted to contact customer service on the day and they were unavailable by email, live chat and no phone number so we had to go home disappointed. Tried to fix the problem a few days later to rebook / get a refund and was met with a completely blank wall, refusing to take responsibility and passing it off to another company.”

Helpful Report

Posted 9 months ago

“It was a way process to book and had a wonderful afternoon tea- too much to eat and so had a doggie bag to take home to nibble on. Did not need anything more to eat all day. We were not rushed and had a good 2 and 1/2 hours chatting and eating and drinking with frequent fresh tea top ups !!”

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Posted 10 months ago

“Easy to book our experience for the date and time we wanted it for. Would not hesitate to use them another time.”

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Posted 10 months ago

“Very soon after receiving a voucher as a gift it was validated and an initial search made for its use. 'Charming Inns and Rural Escapes' was the advertised headline and the basis of our attraction to the voucher. The initial search of available venues, whilst not exhaustively thorough, suggested that there were no venues remotely answering this description. All those viewed appeared to be budget hotels in city centres. This was so dispiriting that we put the voucher to one side intending to have a more thorough look if we recovered enthusiasm. The hope was that, buried away somewhere, there might be a venue with at least a passing resemblance to the advertised description. We never got round to it, the voucher has expired and money lost. We feel victim of a marketing trick of being attracted to purchase something not on offer and only being in a position to find this out after purchase and validation. Only at this point is there first full sight of available venues. Others beware and exchange or refund as soon as you encounter dissatisfaction!”

Helpful Report

Posted 10 months ago

“Very poor. I was gifted a helicopter trip which was impossible to book. Went through their process then waited for the further instructions which never came. The voucher has now run out and surprise surprise they don't want to know. This is the second one of these experiences that has been a total waste of money. Never again.”

Helpful Report

Posted 10 months ago

Hi Philip, Thank you for taking the time to share your feedback! After looking into the matter, it appears that your voucher had an expiration date of November 2021. Given that this was more than two years ago, and the voucher had a validity period of 12 months, we regrettably cannot extend its expiration date. Our records show that we did not receive any communication from you until February 2024, at which point we informed you about the expiration of your voucher, and that this had become void. We understand this may be disappointing, and we can only apologise for any frustration caused. Should you have any further questions or concerns, please do not hesitate to reach out to us via email. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 10 months ago

“Very good activitys on offer very quick to set everything up, very pleased with everything”

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Posted 10 months ago

Activity Superstore Ltd is rated 4.1 based on 875 reviews