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Activity Superstore Ltd Reviews

4.1 Rating 895 Reviews
78 %
of reviewers recommend Activity Superstore Ltd
Company Reviews Metrics Info
4.1
Based on 895 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
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Trevor Hall
Verified Reviewer
“A relative paid £50 for our 'London By Day Or Night' voucher for us as a gift. We chose 'Afternoon Tea for Two at a 4* Hotel', that hotel being the Doubletree Hilton West End in Bloomsbury. On the exterior the hotel offers afternoon tea for two with bubbly at £35, and it refused to accept that our voucher included bubbly, so we were denied the two glasses of prosecco. The afternoon tea itself was pathetic, tiny sandwiches and cakes, one small cream and one small jam between the two of us, no choice of teas and generally treated as though we were the biggest pain of the day by staff. This 'London By Day Or Night' is a total rip-off, even the offers mentioned in the booklet are not those that are featured on line, and it's the on line list that we had to choose from. Staff at Activity Superstore were rude and disinterested, after all, they had their money, why should they help?”
Helpful Report
Posted 7 years ago
Dear Trevor I am very sorry to hear that your Afternoon Tea was not the afternoon treat you were expecting. We take any complaints we receive very seriously and will investigate fully to ensure a repeat performance is not made as our customer's satisfaction is our first concern. If you would kindly send me full details of your complaint and voucher number, I will be happy to look into this further for you. I look forward to hearing from you in hopes of bettering our experiences and services. Thank you Charlotte Howland
Posted 7 years ago
William N
Verified Reviewer
“Brought a voucher for a steam train ride and cream tea for two for my elderly grandparents as a Christmas present. I have recently gone to activate the voucher and found the the two locations that were stated on the box are not available which is a cause for concern as they can only use the bus service. I sent them an email asking for a refund to which they replied "Having looked into this, unfortunately the Railways in Derbyshire have been discontinued and therefore removed from the list of locations for the Steam Train with Cream Tea experience. We do advise in our terms and conditions that all locations are subject to availability and change, meaning they have the right to discontinue. All of the locations advertised on the gift box and in the booklet were accurate at the point of printing, however the most up to date list of locations can be found on www.activitysuperstore.com/usemyvoucher If none of the other Railways are suitable for you, you can exchange your voucher to a different experience from www.activitysuperstore.com or www.giftideasfortwo.com - this excludes anything currently on special offer, choice packs and tangible gifts such as hampers, flowers, chocolates and wines. Please note, if you wish to exchange to something of a higher value you will be required to pay the difference. The exchangeable value of your voucher can be found in the small print on the voucher. Alternatively, if your voucher has not been validated you are welcome to take it back to the store it was purchased from to enquire about a refund. Please be aware that a refund is down to the stores discretion. I do apologise for any disappointment this response may cause, please advise how you wish to proceed." So I proceed to look at the other vouchers on offer and find that the majority of them are on special offer so I cannot use my voucher for them and I'm certainly not spending more money to fund these bunch of con artists. AVOID this company and it's associated company gifts for two as they both piss in the same pot.”
Helpful Report
Posted 7 years ago
Hello William I am sorry to hear that your preferred location is no longer available, however the information you have been given is correct. Unfortunately location do discontinue from time to time for reasons beyond our control. We do always try to offer a suitable alternative or exchange, however if these are not suitable please do get back in contact and I will work with you to find a solution. I look forward to hearing from you. Thank you and kind regards. Charlotte Howland Activity Superstore Ltd
Posted 7 years ago
Colin
Unverified Reviewer
“Waited for over a week now and this company have never got back to me, never returned my emails, never tried to call me. Anyone who buys one of these horrific experiences needs their heads testing !!!!!!!!!!”
Helpful Report
Posted 7 years ago
MR POOLE
Verified Reviewer
“TRIED TO BOOK A GLIDING EXPERIENCE. THE AIRFIELD DOES NOT RECOGNISE THE VOUCHER NUMBER. CANNOT SPEAK TO ANYONE. LOOKS LIKE A CON TO ME. AVOID.”
Helpful Report
Posted 7 years ago
Hello Mr Poole Thank you for taking the time to leave your feedback. I am sorry that the experience provider has not been able to recognise the voucher number, they usually begin with a few letters followed by around 6 numbers, e.g. GLID100123. If you are still having problems booking please kindly call us on 0371 384 1025 and we will gladly book on your behalf. Thank you for your patience in this matter. Kind regards Charlotte Howland Activity Superstore Ltd
Posted 7 years ago
Maria
Unverified Reviewer
“Unable to book a hotel. Rubbish customer service when trying to book a hotel for an overnight stay using a voucher.”
Helpful Report
Posted 7 years ago
Hello Maria I am surprised to hear that you have experienced difficulties when trying to book a hotel. Usually availability is good when booking within the restrictions of each venue. If you have not been able to arrange a date for your activity at this time, please get in contact with us with your preferred location and a few dates and we will gladly try to help you further. Kindest regards Charlotte Howland Activity Superstore Ltd
Posted 7 years ago
Michael
Verified Reviewer
“The customer service is terrible. They take weeks to get anything done! They even managed to cancel my booking without telling me. Not impressed... I would recommend AVOIDING this site!”
Helpful Report
Posted 7 years ago
Hello Michael Thank you for taking the time to leave your review. I am very sorry to learn that you have experienced the problems outlined in your comments. We never cancel a booking without being asked to either by the venue or the customer and we will ensure that everything is done to make you aware. We have recently implemented a new system which will make it easier and quicker for customers to book online and have increased our communication avenues with customers by opening up emails and live chat. I regret that with the volume received and due to the bank holidays our response time has become elongated, however we are working tirelessly for these to return to our desired times to ensure we are always efficient for our customers. Thank you and kind regards. Charlotte Howland Activity Superstore Ltd
Posted 7 years ago
Colin
Verified Reviewer
“Why wont anyone get back to me !!!!! they don't reply to emails, they don't pick up the phone !!! Someone needs to take this company to the Ombidsman!!!! Absolutely rubbish !!!!!”
Helpful Report
Posted 7 years ago
Hello Colin I can only apologise that you have not yet received a response or a call back, this is most unusual. We do try to respond to all email queries within 72 hours, therefore I can only apologise if this is not the case. Please feel free to call us on 0371 384 1025 and we will be happy to help you with your voucher. Kind regards Charlotte Howland Activity Superstore Ltd
Posted 7 years ago
Stephanie
Unverified Reviewer
“Worst company I have ever dealt with. Despite not sending me any correspondence telling me that my voucher had an expiry date, they refused to accept it, even though it was only a couple of weeks past. They also said that I was lying about not being told, even though the only proof they had was via an unrecorded phone conversation. Nothing was sent via email or post or in any form of writing, it was just their word against mine, and in this instance, I was branded the 'lier'!!”
Helpful Report
Posted 7 years ago
Hello Stephanie Thank you for taking the time out to leave comments on your experience with us. However all of our vouchers have the expiry dates printed on them to ensure our customers use their activity before their particular expiry date. We do advise that the vouchers need to be registered, booked and the activity taken before the expiry date on all of the information provided to you. I am very sorry to hear that this information was missed. If you would like to get in contact with me, I can look at reducing the cost of the experience to enable you to use the activity as intended? I look forward to hearing from you. Charlotte Howland Activity Superstore Ltd
Posted 7 years ago
Anonymous
Unverified Reviewer
“I have been asking for an email confirmation for a forthcoming event, Beer and Food Festival. I have had no response to several emails I have sent, I have tried to use the on-line chat which is saying 'not working due to maintenance problems'. I cannot get through to your Company by phone.”
Helpful Report
Posted 7 years ago
JJ
Unverified Reviewer
“I, too, have been trying to book an event. I have contacted via email, phone call and 'online chat' I have had no response to any. How can you have no dates or a calendar for a food festival which is on a specific date? Why don't you have all the dates of an event and why are half of the festivals e.g. Oktoberfest no longer even mentioned let alone available?”
Helpful Report
Posted 7 years ago
Hello Thank you for your feedback. I am sorry to hear of the issues you have experienced when trying to book. We only show the venues that we currently work with and I regret that we no longer work with Oktoberfest which is why they have been removed. It may be that the event is now fully booked if a date is not showing, however if you could kindly call us on 0371 384 1025 we will be more than happy to check for you. Thank you and kind regards. Charlotte Howland Activity Superstore Ltd
Posted 7 years ago
Anonymous
Verified Reviewer
“I have been trying to validate my voucher for over a week now. I couldn't speak to an adviser as you don't work weekends. I have now tried over a week later and I still cannot validate my voucher or choose my activity due to no list being provided. I have spoken with two agents the first agent told me she had passed it on to her senior and I would receive an email in one hour. after one hour and a half I got back in contact. Now this second agent told me they were looking into it and then just said thank you and goodbye and cut me off!! I got back into contact and funnily enough it was the same agent who cut me off. she apologised and said she thought I was happy to wait and this was not what I had said. I am deeply frustrated with this service. the lack of urgency, purpose to satisfy customers and poor general service astounds me. hopefully sometime this year I will be able to book my activity!”
Helpful Report
Posted 8 years ago
Good morning I am extremely sorry to hear of the problems you have experienced and the service you have received, this is not acceptable and I will speak with the agents involved. We pride ourselves on our customer services and can only apologise that you have not experienced this on this occasion. In order for me to look into this and resolve the situation for you, please kindly confirm for me your activation number, name and contact number via email, customerservice@activitysuperstore.com and I will gladly help you further. I look forward to hearing from you. Thank you and kind regards. Charlotte Howland Activity Superstore Ltd
Posted 8 years ago
MR HARRIS
Verified Reviewer
“MY DAUGHTER AND I WERE GIVEN ACTIVITY VOUCHERS FOR XMAS 2015.FOR ONE THING OR ANOTHER WE DID NOT BOOK THE ACTIVITY IN THE TIME PERIOD BY A COUPLE OF DAYS (I WAS UNAWARE OF A TIME PERIOD UNTIL I TRIED TO ACTIVATE THE VOUCHER DECEMBER 2016) I WAS TOLD I COULD HOWEVER REBOOK WITH A 10% YES 10% DISCOUNT !!!! WHAT A JOKE!!!! SO YOU HAVE HAD FULL PAYMENT FOR AN ACTIVITY EXPERIENCE FOR 2 WHICH YOU HAVE NEVER FULLFIELD !!! AT LEAST DICK TURPIN WORE A MASK!!!!”
Helpful Report
Posted 8 years ago
Dear Mr Harris Thank you for taking the time to leave your review. I am extremely sorry to learn that your voucher has expired before you had a chance to register and use the voucher. We do state on the packaging and the voucher itself the expiry date in which the voucher needs to be used by due to locations, suppliers and experiences changing over the course of time. As a gesture of goodwill we have offered to discount a voucher for you which I understand is not something which you are happy with. I ask that you contact me directly on customerservice@activitysuperstore.com and I will gladly see if I can do a further discount for you. I can only apologise once again for the upset this has caused you and regret that this situation has arisen. Thank you and kind regards. Charlotte Howland Activity Superstore Ltd
Posted 8 years ago
Anonymous
Verified Reviewer
“Gvien a 'Unique Places to stay' voucher for Christmas giving B&B for 2 for a night. Only about 5 places within driving distance, not unique at all, cheaper if we had booked direct. Instead you have to book 2 weeks in advance and it has taken 4 days of trying B&B's and then the customer service department to secure a booking for the day we wanted - and a surcharge had to be paid for a king sized bed as we didn't want twin beds. Not even gone yet and already cheesed off. Nice idea but don't bother - really.”
Helpful Report
Posted 8 years ago
Dear Reviewer Thank you for taking the time to leave your review. I am sorry to hear that you have not been happy with the service you have received thus far. We do try and ensure we have as many venues as possible to cover all areas and I can only apologise if the locations were not suitable for you. Furthermore if an upgraded room is booked, the upgrade fee would be payable with the hotel directly. I hope you are able to have a lovely time when you go. Thank you and kind regards. Charlotte Howland Activity Superstore Ltd
Posted 8 years ago
Anonymous
Verified Buyer
“I made a complaint to WH Smiths the supplier of the vouchers I received. Johnathon from Activity Superstore resolved my complaint to a more than satisfactory solution. Hence an upgraded review from 1 star to 5 stars”
Helpful Report
Posted 8 years ago
Ria Cairns
Verified Reviewer
“Received a two night getaway as a Christmas present, received the same last year and also had a poor experience however this year I am not even able to book a hotel, customer services are unhelpful overall disgusted with service,”
Helpful Report
Posted 8 years ago
Dear Ria Thank you for your comments. We do take our customers feedback on board to try and improve the service we offer. If you could kindly contact me with more specific information, such as your voucher number, venue you are trying to book for and dates you are interested in, I will gladly look into this further for you. I look forward to hearing from you. Kind regards Charlotte Howland Activity Superstore Ltd
Posted 8 years ago
Paul Byatt
Verified Buyer
“So having activating my voucher, which”
Helpful Report
Posted 8 years ago
Teresa
Verified Reviewer
“way overcharge compared to hotel prices direct. Lengthy drawn out process to use and validate”
Helpful Report
Posted 8 years ago
Dear Teresa Thank you for taking the time to leave your feedback. I am sorry that you felt the process was drawn out, we do try and ensure that the process is as simple as possible and are changing things to facilitate customers to do more online. Furthermore in regards to the voucher being more expensive that the hotel directly, this can occasionally be the case. The reason for this is because we have one price to cover all different locations offered under the experience and depending on the hotel and time of the year these prices can fluctuate. Furthermore we take into consideration VAT, packaging and distribution. I hope this clears things up for you. Kind regards Charlotte Howland Activity Superstore Ltd
Posted 8 years ago
Mark Dunn
Verified Reviewer
“I was given a xmas present for the deluxe west end theatre and meal for two package I extended it once for another £40 and now I have been told its not possible to extend it again as its part of the terms and conditions. This voucher was gift and I did not purchase it originally and would not of been aware of the terms and conditions applied to it. I was told that that the terms are in the information booklet supplied with the voucher. To most people this looks like a sales leaflet and more information on the other activity's you do. So the front page has sales images attached and then when you open the first page it has a sale script and more images. Then its customer feedback of the people who haven't been ripped off. Oh and here we have the terms and condition's and they are in tiny font and 10 paragraph's crammed into one page rather than the large font used in your sales script and images. So to be charitable your company is using a very old tactic of the terms conditions ploy and hiding small print that means less than your sale script in your leaflet. Its a con and you are paid money without the customer obtaining the goods. Which must contravene the sales and goods act and is morally its wrong. As a customer who received a gift I was not in the position to check the terms and conditions before the sale and if I agreed with them. Your terms and conditions are sent out after the purchase has been made. I WILL ENDEVOUR TO SPREAD THE WORD ON YOUR CORRUPT INCOME.”
Helpful Report
Posted 8 years ago
Dear Mr Dunn Thank you for your review. I am sorry to hear that you were unable to use the voucher before the expiry date. I appreciate that you did not purchase the voucher, however after paying the £20 extension fee the first time, we send out a confirmation email confirming the new expiry date and informing you, you would be unable to extend a second time. We do try and make this as clear as possible and do provide our full terms and conditions on our website. I am sorry for the disappointment this has caused you. Kind regards Charlotte Howland Activity Superstore Ltd
Posted 8 years ago
Anonymous
Unverified Reviewer
“I purchased the voucher with my xmas bonus back in December and booked a 2 night getaway for my husband and myself. I think it is bang out of order that if something happens 12 hours before you are due to go which is completely out of your control you cannot change instead you loose your break. You people must be racking the money in. I will be telling everyone I know to stay well clear of you Cowboys. I am extremely unhappy.”
Helpful Report
Posted 8 years ago
Dear Reviewer Thank you for your review. I am sorry to hear that you were unable to attend your activity. We understand that on occasions, something may crop up and leave you unable to continue with your booking. We do have processes in place to rebook customers at no charge depending on the circumstances, such as ill health etc. We do require some form of documentation to confirm this and once received we will review this for our customers on an individual basis. This should have been offered to you depending on the reasons as to why you were unable to attend your booking. If you would like to contact me personally, I will be happy to look into this for you. Kind regards Charlotte Howland Activity Superstore Ltd
Posted 8 years ago
MR Dian John Young
Unverified Reviewer
“We received our voucher as a Christmas present and registered as requested. 6 months we went to book our West End Show and afternoon tea to be told our voucher had been used and THEY WOULD NOT HONOUR THE VOUCHER? 15 phone calls with Activity Superstore and Encore their subsidery finally sorted out the problem. They finally admitted that one of their Employees had used it. We finally got the ticket we wanted after nearly 4 weeks. However!!!! The seats for the West End show were the cheapest and worse in the theatre. We were on the back row in the circle in a row of 5 seats. I had to sit on the stairs to get a view of the show. The afternoon tea, WAS NOT AN AFTERNOON TEA but a cream tea. Which was half the price and half the amount of food. DO NOT USE ACTIVTY SUPER STORE! DO NO NOT USE ENCORE? DO NOT USE AMAZING ADVENTURES YOU WILL GET RIPPED OFF? BE WARNED?”
Helpful Report
Posted 8 years ago
Dear Mr Young Thank you for your review. I am sorry to hear of all of the problems you experienced initially when trying to book your activity. This is never the service we want our customers to receive. When booking you should have been made aware of the seats before you confirmed the booking to ensure that they were suitable for you. Therefore I can only apologise that they were not to your expectation. If you could kindly contact us with the details of your complaint and what was received, we will gladly investigate further for you. Thank you and kind regards. Activity Superstore Ltd
Posted 8 years ago
Activity Superstore Ltd is rated 4.1 based on 895 reviews
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