Activity Superstore Ltd Reviews

Name: Activity Superstore Ltd
Address: Activity Superstore 41-45, High Street, High Street, Saffron Walden, United Kingdom (GB)
Rating: 4.11

4.1 Rating 876 Reviews

79 %

of reviewers recommend Activity Superstore Ltd

Company Reviews

Metrics

Info

4.1

Based on 876 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Activity Superstore Ltd 5 star review on 24th October 2024

Anonymous

Activity Superstore Ltd 1 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used activity superstore for several experiences for me and my family and every time the process has been seemless”

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Posted 1 year ago

Hi Alan, Thank you for your kind feedback! 😎 We are very pleased that you were happy with your experience, and the process for this. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“I exchanged my voucher as there were choices to stay on my *dog friendly hotel* trip and certainly not as many as advertised. The exchange process was ok and all resolved now”

Helpful Report

Posted 1 year ago

Hi Jan, Thank you for your feedback. We are very pleased you were able to exchange your voucher and this was resolved easily for you. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Really enjoyed the day, was great going in a super car for my first drive. Definitely a great gift”

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Posted 1 year ago

Hi Tyler, Thank you for your positive feedback! 🙂 We are very pleased that you were happy with your voucher, and your experience day. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Easy to use - nice experiences”

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Posted 1 year ago

Hi Laura, Thank you for your kind feedback! 😎 We are very glad you were pleased with your experience. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“It's was really easy to navigate your website. Prices, returns and refunds are clearly outlined and easy to follow if needed. We had a two day getaway voucher and it was so nice to see how many options we had in where we could go.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your 5 star feedback! 👍✨ We are very pleased you were happy with the website and your voucher. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“When I was looking for an activity which had changed location it was easy to find a new activity which to do.”

Helpful Report

Posted 1 year ago

Hi Katieleigh, Thank you for your wonderful feedback! 🙌 We are very pleased that you were happy with your experience and the location you chose for this. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“My daughter gave me a treat and we booked a comedy night in Birmingham. Great night. The booking through this company was very easy too.”

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Posted 1 year ago

Hi Philip, Thank you for your positive feedback! 🙂 We are very pleased that you were happy with the gift you received from your Daughter- we hope you enjoyed your experience. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Customer services were very prompt and efficient in responding to queries, however, the web site was misleading. My voucher was a Mother's Day present from my daughter which I had to pay £20 to extend. I completely understood this but when I tried to book the activity closest to me in Cheshire ( the Segway experience) it seemed to be only available from Monday-Thursday. On the web site I couldn't 'click' on any midweek dates to book (despite apparent availability) and was informed that a 'weekend' selection would incur a further £20 (£10 pp). Weekends were the only option - and it just came across as another 'money grabbing' scenario. The actual experience and day itself however was great fun!”

Helpful Report

Posted 1 year ago

Hi, Thank you for your kind feedback! 😎 We are very glad our customer service team were able to assist in dealing with any queries you may have had. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Easy and Good Value - Recommend.”

Helpful Report

Posted 1 year ago

Hi , Thank you for your wonderful feedback! 🙌 We are very pleased that you were happy with your order, and found this to be good value. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“The whole process of arranging the activity was extremely straightforward. There was good choice of activities to choose from and the event (vineyard tour and tasting) was enjoyable and informative. We enjoyed ourselves immensely. The activity voucher was given to me as a gift so I can't comment on how easy it was to purchase.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your positive feedback! 🙂 We are very glad you found utilising your voucher to be so easy. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“I had lost my validation code and I emailed them worried I wasn't going to get my experience day. They responded promptly send me my code, and assisted my in any futher help I needed. Very helpful, thank you.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your kind feedback! 😎 We are very glad that you were happy with getting your voucher validated, and we were able to assist with this. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Customer services was very efficient with both validating my experience gift voucher and exchanging my original comedy night voucher for a Segway experience voucher. The booking process for the experience was very quick and simple. Customer services responded very promptly in booking my preferred date and time. I had a great afternoon on my Segway experience, which was good value for money and well organised.”

Helpful Report

Posted 1 year ago

Hi Lorraine, Thank you for your wonderful feedback! 🙌 We are very pleased that you found our customer service team to be helpful in assisting you with any queries you had. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Easy to book with lots of choices. Changing your mind on your choice is not a problem either.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your positive feedback! 🙂 We are very thrilled that you found your experience easy to book, and that there was a wide range of choices. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Hotels we wanted to book were not available so opted to do 2 afternoon teas with cocktails instead. Relatively easy to change your mind and get confirmation.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your kind feedback! 😎 We are only able to apologise that you were unable to book with your chosen hotel, but we are glad that you were easily able to exchange your voucher over for something more suitable. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“My original gift was a Steam Train Experience for Two. When I researched online, I found that the nearest heritage railway was over 100 miles away. I therefore exchanged this for an Afternoon Tea with no problem at all. We eventually enjoyed a delicious tea at the George Hotel in Wallingford which was just 8 miles from where we live. Excellent service and would definitely use again.”

Helpful Report

Posted 1 year ago

Hi Alan, Thank you for your 5 star feedback! 👍✨ We are very pleased you were easily able to exchange your voucher over to a more suitable experience. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Great experience from start to finish.”

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Posted 1 year ago

Hi, Thank you for your wonderful feedback! 🙌 We are very glad that you were happy with the experience you took. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Great choice of thing to do”

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Posted 1 year ago

Hi Steve, Thank you for your positive feedback! 🙂 We are very glad you were happy with the range of choices you had on your voucher. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Brilliant!”

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Posted 1 year ago

Hi Rhys, Thank you for your kind feedback! 😎 We are very glad you were happy with your voucher. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Living in the far South West of England meant that finding a suitable location to take part in our chosen activity was not as straightforward as the purchaser probably anticipated. However, because the Activity Superstore system allows you to 'research' online without fully committing to booking until you have found the 'right' venue it did take the stress out of the process. Very pleased to say our final choice proved to be a great success - Afternoon Tea at The Kitchen on Silver Street in Ilminster.”

Helpful Report

Posted 1 year ago

Hi Brian, Thank you for your 5 star feedback! 👍✨ We are very pleased that you were able to find a suitable location for your experience, and that you were happy with this. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“The hotel was a disaster, the room we booked was supposed to have a bath and we had agreed to pay a supplement for superior room. We were then moved to a room with a bath but this was not a superior room. This was a present for my husbands 50th birthday and it really spoilt the experience. There were other guests that refused to stay due to their rooms being dirty too. It’s a shame that the hotels chosen to pick from are not up to standard.”

Helpful Report

Posted 1 year ago

Hi, We appreciate your feedback. We sincerely regret to hear that the standard of your venue did not meet your expectations. Please note that the information provided for this location specifies ‘This is a two-night stay for two people in a double en suite room, room only.’ Any additional supplements or upgrades are at the discretion of the supplier, and we cannot comment on this. Regarding the cleanliness of the room, we apologies for any inconvenienced caused. If possible, could you please share any pictures you took with us at reviews@activitysuperstore.com. This will greatly assist us in promptly investigating this matter. Thank you for your understanding. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

Activity Superstore Ltd is rated 4.1 based on 876 reviews