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Activity Superstore Ltd Reviews

4.1 Rating 895 Reviews
78 %
of reviewers recommend Activity Superstore Ltd
Company Reviews Metrics Info
4.1
Based on 895 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
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Nush
Verified Reviewer
“I wish I read the reviews before buying a voucher at Activity Superstore. I bought an experience for my husband's birthday for Sheepdog experience. When it came to booking the experience, the number wouldn't work. I later found out the number given by Activity Superstore was not the right one. I called Activity Surperstore and they offered to book the experience for me, which was kind of them but they were very inneficient and hard to get hold of. I had many tries and when I emailed them to confirm a date, they wouldn't confirm back and eventually they told me they never received the email. After a few tries I managed to book a date but it so happens they booked one person instead of two on the wrong experience. The farm with which the booking was made called the Activity Superstore and the Activity Superstore told them they didn't have to honour the booking since it was for a different experience. Luckily the farm had better business ethics than the Activity Superstore and let my husband and I participate in the activity for that day. But what a mess. Suffice to say, I will never book with them again.”
Helpful Report
Posted 8 years ago
Dear Nush, Thank you for your review. I am very sorry to hear of the experience you received, this is not the level of service we expect our customers to receive and can only apologise that you have. If you could kindly let me know your voucher number, I can look into this further for you. Thank you and kind regards. Activity Superstore Ltd
Posted 8 years ago
Tania Richards
Unverified Reviewer
“made impossible for me to use what a con”
Helpful Report
Posted 8 years ago
Dear Tania Thank you for your review. I am sorry to hear that you have not been able to use your voucher. We do everything we can to ensure you can take part in your day and have options to exchange or extend the vouchers to ensure you are able to do something instead of wasting the voucher. If you could kindly contact us, we will gladly speak you through any options available to you. Kind regards. Activity Superstore Ltd
Posted 8 years ago
Peter Pavitt
Unverified Reviewer
“NEVER USE ACTIVITY SUPERSTORE OR FIND ME A GIFT if there is any chance that you might need to change your dates after booking. we booked for a west end show (very limited choice) three months in advance and due to very sad circumstances would not be able to go on that date.(Family bereavement) Although theatre were very happy to change dates, the company would not budge. A total lack of customer care and even though my contact went to "check with her supervisor" the result was ... no chance... even although they were very sorry... WHAT A LOAD OF RUBBISH.. there are plenty of other providers out there that do have a professional outlook... go out of your way and find them instead of this shower of rubbish !!!!”
Helpful Report
Posted 8 years ago
“Dear Peter Thank you for your review. Normally once the activity has been booked we cannot cancel or change which we advise upon booking to ensure issues do not arise. However if a close family member has passed away, for which I would like to offer my condolences, we may be able to rebook you without charge. If you could kindly contact me directly, Charlotte Howland, I can gladly review the situation for you. Kind regards Activity Superstore Ltd”
Posted 8 years ago
Mike
Unverified Reviewer
“We live near Chester. A voucher was given to us for one night glamping experience. Guess where .... Devon. Only a 5 hour journey in each direction. Any local sites .... No. 2 in Devon. No where else. Can we swop. No. How many experiences in the Chester area ? Around 10 % of the total activities listed are north. It's proberbly ok if you live in Essex or Oxford. Phoned them to swop. After being told we could ,they then said it wasn't their policy to swop. Even though I was told it could be swopped. My advice is simple. Give money in an envelope. Do not buy vouchers. The only person who Benefits is activity superstore. They will clearly make a commission on sale. Then on redemption. It's cheaper to go direct and pay the experience owner. Again. Don't waste your money.”
Helpful Report
Posted 8 years ago
“Dear Mike, Thank you for your review. We do try and offer as many locations for our experiences as possible, although I regret that sometimes this is not possible. Furthermore we are able to exchange the voucher to another activity offered on www.activitysuperstore.com excluding activities currently on offer, choice packs or tangible items. If you selected an activity within these restrictions we would be happy to exchange the activity for you as long as the voucher was not booked or invalid. I hope this helps. Kind regards Activity Superstore Ltd”
Posted 8 years ago
MR D J YOUNG
Unverified Reviewer
“Firstly, with the west end show, we only had a choice of six shows, non really appealed. As per instructions we activated our card. Five month later we went to book the show and afternoon tea to find our activated card was no longer valid. It had been used by someone else. The Company use a third party. ENCORE. It would appear that one of their Employees had used it. It took 15 phone calls between both companies. They kept blaming each other but left us to relay messages..They would not resolve the problem.by taking to each other. NEVER EVER USE THIS COMPANY ACTIVITY SUPER STORE or ENCORE”
Helpful Report
Posted 8 years ago
Dear Mr Young, Thank you for your feedback. I am shocked to hear that your voucher has been used by someone other than yourself and can only apologise as this has not been brought to my attention. If you could contact myself, Charlotte Howland directly at Activity Superstore, I will be happy to investigate further for you. I look forward to hearing from you. Kind regards Activity Superstore Ltd
Posted 8 years ago
Rich
Verified Reviewer
“awful !! so many restrictions on using the voucher, eventually exchanged it for something else, then the original value of the voucher was not honoured so I have paid the difference myself. I would advise anyone using activity superstore to think again !!! look into all the restrictions and small print prior to purchase, if you are unlucky enough as my wife was, to purchase in a shop without having the restrictions available to see, I would ask for a full refund and go elsewhere.”
Helpful Report
Posted 8 years ago
Dear Rich Thank you for taking the time to leave your feedback. I am sorry that you feel the activity is restrictive, however we do advertise any restrictions on the package before purchase, to ensure our customers are fully aware of any restrictions. We also update our website regularly to reflect any changes that have been made since the packs have been printed to ensure our customers are receiving the most up to date information at all times. I hope you can enjoy the activity you have exchanged to and would like to thank you again for your feedback. Kind regards Activity Superstore Ltd
Posted 8 years ago
Anonymous
Verified Reviewer
“I Just tried to book a day out with Activity Superstore. A truly awful experience. Lousy customer service. So much so, that I actually prefer not to use the voucher than continue to deal with them. The ironic upshot being that if you'd like to enjoy a pleasant experience, then you need to AVOID the Activity Superstore.”
Helpful Report
Posted 8 years ago
Hello I am very sorry to hear that you feel our customer service is less than satisfactory. We do try our upmost to ensure that the booking process runs as smoothly as possible for our customers. If you would like to contact me directly, Charlotte Howland, I will be happy to personally arrange a booking on your behalf to ensure that you do not miss out. I look forward to hearing from you. Kind regards Activity Superstore Ltd
Posted 8 years ago
Anonymous
Unverified Reviewer
“It is very difficult to find out where you can use your voucher. I had bought a photo makeover voucher and had read on the website about "100's of locations nationwide" so I thought living near several major towns as I do that I would have no problem choosing a studio near me. Unfortunately (despite finding out all the locations of the Barrett studios, several of which were local) when I actually phoned to book, the nearest that I could use the voucher was over 25 miles away! Also beware that you will be expected to visit the studio THREE times so factor in the time and petrol etc and suddenly the voucher is not such good value after all. I complained and did actually get a refund, but of course this didnt include a refund of the postage costs in each direction (you have to return the voucher to get a refund, within 28 days of purchase), or help with the disappointment of what was supposed to be a treat for my "special" birthday this year.”
Helpful Report
Posted 8 years ago
Hello, Thank you for taking the time to leave your review. I am very sorry to hear that the studios were not suitable for you, however we do try and cover as many areas as possible but regret there can occasionally be small gaps, which we continually look to improve. Thank you once again for your feedback. Kind regards Activity Superstore Ltd
Posted 8 years ago
Lisa Ridgeway
Unverified Reviewer
“Do not buy from this company. I bought a voucher to take my 8 year old son to Liverpool for a stadium tour for his birthday in May only to find all tours are closed at the moment for building work. I contacted activity superstore who have refused to refund my money and only offered to extend the voucher so we could go next year. Not really a good present for a child to wait 7 months.”
Helpful Report
Posted 8 years ago
Dear Lisa Thank you for your review. I am very sorry to hear that you have not been able to take the activity due to refurbishments taking place at Liverpool. We do advertise that work is taking place and as such the tour does vary. Moreover you are welcome to wait until the refurbishment is complete, approximately end of August, or exchange the voucher to another activity entirely. I appreciate that this may be disappointing, however I feel the options are fair. Thank you and kind regards. Activity Superstore Ltd
Posted 8 years ago
Sasha
Verified Reviewer
“DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES. ALL CLAIMS THAT THE VOUCHERS ARE EASY TO USE OR THAT THE VALIDATION PROCESS IS CLEAR ARE WRONG. APPALLING OPERATION”
Helpful Report
Posted 8 years ago
Dear Sasha Thank you for your review. I am very sorry to hear that you believe the process of registration and booking to be complicated. We do look at this process often to see where we can make this clearer and easier for our customers. I would welcome your feedback on this and where you found any difficulties to look to improve our service, if you could contact us directly. I look forward to hearing from you. Thank you and kind regards. Activity Superstore Ltd
Posted 8 years ago
Betty Neil
Verified Reviewer
“I would definitely not recommend this Company to anyone. Our initial voucher the hotel had never heard of them and it was the only hotel within travelling distance to enable us to use the High Tea part of the voucher. We had to pay extra to be able to use our voucher in Scotland and then the hotel we picked had never heard of them. They also sent our voucher to the wrong address in England although we live in Scotland and it took my numerous emails and 5 phone calls at my expense, all with different members of staff (having to constantly repeat myself) before we got the upgraded voucher. "They do not do compensation" - their words - but offered my pregnant niece who bought this in good faith for our Christmas present, a gym day for 2 or family portrait as a "good will gesture". It has taken 40 days to get this sorted.”
Helpful Report
Posted 9 years ago
Dear Ms Neil Thank you for taking the time to leave your review. I am sorry to hear of the problems you had when trying to book, however we do make all restrictions clear for each property as well as the locations included. I am sorry that you were unhappy with our gesture of goodwill and hope that you are able to enjoy your night away. Kind regards Activity Superstore Ltd
Posted 9 years ago
Julian Adcock
Verified Reviewer
“It definitely could be a scam. I've been mulling over how to spend my voucher for a while. It was a gift, and I kept the voucher and the booklet that came with it. BUT....to actually claim my gift, I have to put in the activation code on the voucher, the security code on the voucher AND the transaction code from the till receipt (bought by my old mother 100 miles away). Who knows you have to keep the till receipt to validate a voucher that already has 2 codes on it? The only way, apparently, around the missing receipt problem, is for my mum to go into her local Argos, and have them write a letter to the fact that she bought the voucher there, and send it to me so that I can forward it on to Activity Superstore. Good grief. What would the branch manager say to such a request? Would AS honour such a letter if they did receive one, or would they just find some other nonsense way of wriggling out of actually having to give me my present? If they are not a scam, they are still a joke.”
Helpful Report
Posted 9 years ago
I am very sorry to hear of your disappointment at being requested to provide us with proof of purchase in order to validate your voucher. This is a requirement for all of our packs purchased in store, and as such is made clear on the packaging. I hope you were able to obtain some form of proof of purchase and that you were able to enjoy your activity. Kind regards Charlotte Activity Superstore Ltd
Posted 9 years ago
Linda Rouse
Verified Reviewer
“Do not buy vouchers for this company. I was bought a spa day voucher for bannatynes - which is a gym for a spa!!! A complete rip off!”
Helpful Report
Posted 9 years ago
Dear Linda Thank you for your review. I can only apologise for your disappointment with the locations on offer, however we do advise that Bannatyne is the provider of most of our pamper packages and that it is a health club. Kind Regards Charlotte Activity Superstore Ltd
Posted 9 years ago
Chris
Verified Reviewer
“Utter rubbish, had the misfortune to be given tickets for a beer festival. There are no dates on the website to plan anything! You also need to the till receipt from where it was bought as well as the actual voucher.(not nice really knowing how much someone spent on your gift) mine didn't come with the receipt Rang the helpline, the girl was nice but spoke to her supervisor and was Told to try and find a card receipt or bank statement to prove it was bought. Not helpful when its 9 month old. All in all, a waste, just find a beer festival and pay on the door, far cheaper.”
Helpful Report
Posted 9 years ago
Alex Hedger
Unverified Reviewer
“Got a couples voucher for xmas, cover price of £99.00. Really disappointed as the experiences available for this are limited and the suppliers clearly treat activity superstore voucher customers as second class citizens in the offerings the allow vouchers to be used on. For example, hotel options are monday-thursday only and their cheapest rooms, that have a lower price than the value of the voucher for the hotels we called. Theatre options again only weekdays and also the cheapest seats that have a cover price significantly less than the cost of the voucher. Other experiences again show a huge difference between the value of the experiences offered and the cost of the voucher. For example - indoor skydiving that has an actual direct price with the supplier of £79.00, or even more disgraceful the option for a vineyard tour in East Sussex and lunch - which the supplier on their website offer directly for £6.50 per person (so a total of £13.00 per couple) - which means that if selecting this option Activity Superstore presumably pocket the £87.00 difference.... This is a really terrible voucher offering and you are not getting any value at all from the activities offered for the voucher, instead just supporting Activity Superstore to make a massive margin on products that suppliers sell to people far more cheaply. I appreciate that A/S will likely argue that they add the value of convenience and choice - but really all other voucher offerings (Theatre Vouchers, Book Tokens etc) actually provide the full face value when you use them.... I will certainly never buy one of these products for others, and am left with the unpleasant feeling of being really ripped off with whichever option I choose with this present. What looked like a lovely gift idea in a nice looking box is actually a poor offer that has disappointed the person that bought it for us as a gift (when they have seen what we can actually get for it) and also us as initially excited recipients. Would value a response from Activity Superstore on this and have tried to contact them via Facebook also...”
Helpful Report
Posted 9 years ago
Michael Frost
Unverified Reviewer
“Extended voucher as time constraints stopped us using it, at a cost of £20. The event was a driving experience and due to track times it is not open winter months. Voucher expired Dec 1st we then paid to extend thinking it was for the full season, Wrong we decided to get it booked, unable to locate Voucher so decided to ring customer services to explain The answer we got back was " does not matter if you had the voucher or not it has expired .we only extend the voucher for 6 months and that ran out 7 days ago !!!, Requested as a goodwill gesture to honour voucher today and it will be booked , Customer services adamant nothing could be done, Taken into account that track day would be closed until at least February , What it does not inform you is that this event is only bookable on week days ! try getting your money back after you find that one out. £100 Voucher as cost me £120 Customer services a complete waste of time. If you want to give some one a gift put the £100 in an envelope and give it to them DO NOT PUT THAT £100 INTO THIS COMPANIES BANK ACCOUNT AS WHAT IAM LED TO UNDERSTAND YOU CAN BOOK IT DIRECT AND PAY ON ARRIVAL, HOW MANY OF THIS COMPANIES VOUCHER GO UNUSED ?”
Helpful Report
Posted 9 years ago
Barneyqueen
Unverified Reviewer
“They have no idea how to communicate. Although it does say on 'contact us' that they will do their best to get back to you in 24 hours. however, since my first email to them was a month ago and I still haven't had a reply (even having contacted them another three times), I am not holding my breath. Doesn't really gain me any faith in how they operate.”
Helpful Report
Posted 9 years ago
Activity Superstore Ltd is rated 4.1 based on 895 reviews
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