Activity Superstore Ltd Reviews

Name: Activity Superstore Ltd
Address: Activity Superstore 41-45, High Street, High Street, Saffron Walden, United Kingdom (GB)
Rating: 4.05

4.1 Rating 902 Reviews

77 %

of reviewers recommend Activity Superstore Ltd

Company Reviews

Metrics

Info

4.1

Based on 902 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to activate the voucher but when we tried to book the experience the venue told us the voucher wasn’t valid for weekends. When we challenged this they said they had no availability on any of the dates we wanted. Obviously not the fault of Activity Superstore but it seems the venue didn’t want to fulfill their part of the arrangement.”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your feedback. Upon thorough investigation, I can confirm that the experience you possess is noted as ‘available Sunday to Friday, subject to availability.’ This information is presented both at the time of purchase and upon validation of your voucher. I can only apologise for any oversight in this matter. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“I had a lot off problems booking an experience and found the process longwinded and very stressfull the Customer service was reàly helpfully”

Helpful Report

Posted 1 year ago

Hi Jason, Thank you for taking the time to share your feedback. I am sorry to hear that you encountered difficulties whilst attempting to book your experience. After a thorough review, it appears that we have not received any communication from your regarding this matter. If you could please send any specific concerns or issues you faced to reviews@activitysuperstore.com, I would be more than happy to personally investigate this further on your behalf. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“What a bad company/concept To book an activity you have to give a number a dates - wait 2-3 days for activity superstore to check availability and then email you to confirm no availability for your chosen dates - you then start again and choose more dates - this happened 3 times for us and we still haven't booked our activity - they have now charged us to expend your voucher! Terrible service - terrible concept - save your money - if you want to buy an activity just book it direct with the provider!”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to provide us with your feedback. I would like to extend my sincere apologies for any dissatisfaction you experienced with the booking process for your experience. It is important to note that we communicated with you via email to clarify that we do not have real time availability and that enquiries need to be forwarded to the supplier for confirmation. Regarding your voucher extension for the weekend bookings, we did reply to your email, but it seems we did not receive further communication from you regarding the processing of this extension. I kindly request that you respond to this email, or reach out to me directly at reviews@activitysuperstore.com. I am more than happy to conduct a thorough investigation into this matter for you. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Customer service is shocking, it would appear that the only way that this company operate is to provided inaccessible activities and need add as main obstacles as possible Do not bother with this company for activity days - you will just be wasting your time and money”

Helpful Report

Posted 1 year ago

Hi Marc, Thank you for taking the time to share your feedback. I can verify that you had a conversation with our customer service team, who were pleased to help you secure your experience booking. I understand that you later expressed a preference to use your voucher in the summer. However, the expiry date for your voucher was clearly stated as 20th October on usemygift.com, I can only apologise for any oversight in this regard. Should you have any further concerns or would like to discuss this matter in more detail, please do not hesitate to reach out to our customer service team. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Hard to get an answer,still not sorted activity are all at least a forty minute drive away Have asked for help to exchange for a meal closer to where i live but no response just get told to sort myself , so i have still not used this present , i wonder how many people just give up and the company gets to keep the money as they never offer to refund or sort for you . sorry but would not use again”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to provide your feedback. I can only apologise for the disappointment you experienced with your initial chosen experience. After reviewing our correspondence, it appears that you reached out to our customer service team enquiring about the voucher exchange process. We promptly responded with a link to our user friendly exchanges website, designed to facilitate easily online voucher exchanges. Unfortunately, we did not receive a response from you. Please know that our customer service team would have been more than happy to assist you further in selecting a different experience. If you would like to proceed with exchanging your voucher for an alternative experience, please do not hesitate to contact me at reviews@activitysuperstore.com. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“When i was book ny voucher they told they will do everything in 10 working days and will send everything to email all confirmations already pass more then two months and still didnt get anything... And they even dont wanna refund the money... They just washing hands and say sorry we cant help you... Not taking any responsibility jo”

Helpful Report

Posted 1 year ago

Hi, Thank you for providing your feedback. I can only apologise that you were dissatisfied with your experience. However, I am unable to conduct a thorough investigation without specific voucher details. If you could kindly email these to me at reviews@activitysuperstore.com, I will be more than happy to assist you further. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Not many options for our activity. 2 nights away with afternoon tea. The tea had to be booked at a separate location. While eating the tea we were asked to pay for it as our voucher code had already been used to check in at the hotel. No way of speaking to anyone at Activity Superstore. I tried and the hotel giving us the tea tried. Only got an automated phone message directing you to the website whichever option you selected. Useless!”

Helpful Report

Posted 1 year ago

Hi Derek, Thank you for sharing your feedback with us. I would like to assure you that we did address your original booking request through email. To properly allocate your voucher, we had to split it into two separate experiences. Once we became aware of this, we promptly provided you with two voucher numbers- one for your Two Night Getaway and another for your Afternoon Tea. I can only apologise for any inconvenience this or frustration this process may have caused you. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“The hotel was a disaster, the room we booked was supposed to have a bath and we had agreed to pay a supplement for superior room. We were then moved to a room with a bath but this was not a superior room. This was a present for my husbands 50th birthday and it really spoilt the experience. There were other guests that refused to stay due to their rooms being dirty too. It’s a shame that the hotels chosen to pick from are not up to standard.”

Helpful Report

Posted 1 year ago

Hi, We appreciate your feedback. We sincerely regret to hear that the standard of your venue did not meet your expectations. Please note that the information provided for this location specifies ‘This is a two-night stay for two people in a double en suite room, room only.’ Any additional supplements or upgrades are at the discretion of the supplier, and we cannot comment on this. Regarding the cleanliness of the room, we apologies for any inconvenienced caused. If possible, could you please share any pictures you took with us at reviews@activitysuperstore.com. This will greatly assist us in promptly investigating this matter. Thank you for your understanding. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“We cannot redeem the voucher code. I have called, emailed and even travelled down to the wetland centre and no-one knows how to set up the membership. So it was a complete waste of money.”

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Posted 4 years ago

“Where’s my activity that I’ve paid £80 for and had nothing from your company at all.”

Helpful Report

Posted 4 years ago

“Bought a ‘2 night getaway for 2’ voucher advertised at half price to discover it’s not half price but actually just the voucher amount. Could have just booked directly with any hotel and got a wider choice and not be restricted on dates and places!”

Helpful Report

Posted 5 years ago

Hi Anthony, Thank you for taking the time to leave your feedback. I am not sure what you mean by the voucher not being half price, if it is advertised as having half off, this would be a half price voucher. This will be the same activity if full price was paid. If you would like to discuss your feedback with me, please do contact us. Kind regards Charlotte

Posted 5 years ago

“I can’t leave a proper review I ordered 8 days ago and it’s not been sent and nobody has answered my email!!!”

Helpful Report

Posted 5 years ago

“Paid for activity for my daughter when tried to book got told they don't take bookings at that location any more. They continue to sell this location to date though. Will not refund, nearest location 7 hour round trip by car for junior activity. Not acceptable.”

Helpful Report

Posted 5 years ago

Hello, I am very sorry to hear this. Any locations that no longer work with us are removed to avoid issues such as this. If you could email me on reviews@activitysuperstore.com with your voucher number and the location you believe to no longer be available, we will gladly investigate and remove if need be. I look forward to hearing from you. Kind regards Activity Superstore

Posted 5 years ago

“Still not resolved after one week from booking. Asked for a hotel in Bakewell but booked me at the same named hotel in York. Apologised by email, then a week later confirmed the incorrect hotel in York again. Asked me to validate my voucher on a number of occasions. Very annoying!!!!”

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Posted 5 years ago

“I moved to Activity Superstore, to try and save some money in the long run. I have copied receipts across etc., and find it extremely unfriendly. I want to unsubscribe.”

Helpful Report

Posted 5 years ago

Hello Maria, Thank you for taking the time to leave your review. I am sorry to learn of the problems you have had, if you would kindly contact me at reviews@activitysuperstore.com and elaborate on these issues, I will gladly discuss these further with you. Kind regards Activity Superstore

Posted 5 years ago

“I never received my voucher on time and when i asked for a refund i wasnt given one and they asked me to go through a long winded process to get a refund - which is against my customer rights.”

Helpful Report

Posted 5 years ago

“So despite paying special delivery and receiving confirmation on Friday at 2:40pm which the email states orders after 3pm will be dispatched next working day - small print states next day deliver if before 11:30am so fine should have arrived by now still if it was dispatched next working day so my son didn’t get his gift yet for his 13th birthday which is today. So I paid extra for special delivery which didn’t arrive in time, still don’t have voucher no reply from my enquiry to customer services. The only thing I’ve received is an email asking for a review so unfortunately I can’t give a good review as my experience so far hasn’t been good and that’s before we go through trying to actually book him in for his experience.”

Helpful Report

Posted 5 years ago

“No response to e-mail over a week ago after wrong item delivered. The emailed still no response”

Helpful Report

Posted 5 years ago

Hello Mrs Flute, Thank you for your feedback. I can see that the first email we received from you was on the 12th September after 5pm to which we replied on this morning. I am sorry for the delay, however we are closed over the weekend, I can see that the first email was sent to another company entirely and we do not have your original request. If you could reply to my colleague, we will gladly look into this for you. Kind regards Activity Superstore

Posted 5 years ago

“I Wasn’t happy when I went to book my treatment that I couldn’t as it was discontinued. This was a gift. Couldn’t find anything that was like the gift I brought near to where we live. We did find something in the end but not happy with it over all . Not been able to talk to someone wasn’t great. Would of been better to talk it though with someone. Found it hard having to wait 48hours for an email back all the time. Overall not happy”

Helpful Report

Posted 5 years ago

Hello Jayne Thank you for your feedback. I can only apologise that your original activity is no longer available. It is with regret that throughout the potential 18 month validity of the voucher, that the activities, products and providers can change. We do advise to look online for the most up to date information and we will work with you in order to find a suitable alternative. I can see that you have exchanged to another activity and hope that this is something you and your husband will enjoy. Thank you once again for your valued feedback, this helps us make improvements to our products and services. Kind regards Activity Superstore

Posted 5 years ago

“Limited activity dates without long pre booking, poor response from vendors on reservations,some places only available out of season,some activity venues require additional premium payments to go there in addition to the voucher price,including at the venue additional insurance for driving activities. We could not find a close enough venue for a driving experience,so paid the additional £20 for a total of £120 for a one night stay & breakfast at boutique type hotel ,despite emails to them & twice actually speaking to them on the phone and both times told someone else is dealing with the booking. 3 days later and half way through our 2 weeks off still no response,if that's what to expect for £120 for one night we need more money. No good if you like to book a week or 2 before you go because of British unpredictable weather. When you get the voucher,some where in the small print it says for some events its 8 weeks pre booking. So if you don't mind travelling out of season to the other end of the country with no idea what the weather will be like you will be satisfied.”

Helpful Report

Posted 5 years ago

Hello Janet Thank you for taking the time to share your experience with us, this way we can do all that we can to improve our service and products. We do have booking lead times in place as we appreciate that last minute bookings are not always possible, so to avoid disappointment we do state how long we would recommend to book in advance. If you could kindly contact me with your voucher number, preferred venue and dates on reviews@activitysuperstore.com I will be happy to see what I can do. Unfortunately the British weather is very unpredictable as you say but hopefully we can arrange your night away and the weather will be good! Kind regards Activity Superstore

Posted 5 years ago

Activity Superstore Ltd is rated 4.1 based on 902 reviews