Activity Superstore Ltd Reviews

Name: Activity Superstore Ltd
Address: Activity Superstore 41-45, High Street, High Street, Saffron Walden, United Kingdom (GB)
Rating: 4.11

4.1 Rating 875 Reviews

79 %

of reviewers recommend Activity Superstore Ltd

Company Reviews

Metrics

Info

4.1

Based on 875 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Activity Superstore Ltd 5 star review on 24th October 2024

Anonymous

Activity Superstore Ltd 1 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

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“From ordering to receing, all very quick and easy, Thanks.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic feedback Caroline! 😁👍 Kind regards, The Gift Experience

Posted 1 month ago

“Experience options reduced to 1 on the other side of the country. Originally included a weekend option, now only available with a surplus. Asked customer support to assist in finding equivalent replacement as per T&C's but just awful. Every email responded to by a different person, no continuity, no desire to actually support. Basically a waste of money. Please use BuyaGift or alternative.”

Helpful Report

Posted 1 month ago

Thank you for your review, We are sorry to hear of the experience you encountered using your voucher. If you still require assistance with this please let us know and we will be happy to advise. Best wishes, Activity Superstore

Posted 1 month ago

“Great Service, Tamara from Activity Superstore handled my booking and she was very helpful and knowledgeable. The venue was easy to find in a lovely hotel with a pleasing quirky design. Both the hotel and restaurant staff were very friendly. Front of house was Sherene who made us feel at home and explained the food options all of which were excellent with a peach cocktail to die for!”

Helpful Report

Posted 1 month ago

We appreciate your thoughtful review and are so glad you had a great experience with our customer service team and experience provider! The food pictured looks delicious and we are glad to know you enjoyed your peach cocktail!👍🌟 Best wishes, Activity Superstore

Posted 1 month ago

“Disgusting service”

Helpful Report

Posted 1 month ago

Thank you for your feedback Sue, We are saddened to hear your experience with us was not satisfactory, please may you kindly get in contact with us if you require our assistance at reviews@activitysuperstore.com Kind regards, Activity Superstore

Posted 1 month ago

“Worst company ever. My poor relative (no I haven't told them as I don't want to upset them) has bought our family a number of these gift experiences and all end up in the bin. £100s wasted!!! Every single time I attempt to validate I end up with an F code error!! Which then follows having to communicate by email and never ends up being resolved before the voucher expires - if ever!! Do not buy! Next time I get one it will be returned straight to the retailer. Which so far only Debenhams was good enough to refund as they'd had a lot of customers complaining of similar issues.”

Helpful Report

Posted 1 month ago

“Super easy to use, great choice of gifts and email tickets arrive in minutes. Will definietly be using this service again.”

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Posted 2 months ago

“Very disappointed with customer service re my request for a mistake made on the card. The gift message started with Dear Dearest Anette" instead of "Dearest Anette and the rest of the short message was not inclyded! I requested for a new card to be sent with the correct wording and message to be included but I did not get any response and the birthday is soon! Alk I keep receiving are more promotions and reminders but not an apology for the mistake made and get it rectified!I It is also frustrating that there is no telephone contact number for customer service for assistance.”

Helpful Report

Posted 2 months ago

Thank you for leaving this review Molly, which I have also responded to on another review website. I can see that we responded to your email and at the same time requested a shorter personalised message from you, which you supplied. We then resent your voucher and informed you of this by return of email. Hopefully you received the new voucher in a timely fashion. Kind regards.

Posted 1 month ago

“We booked a weekend away via these crooks, but couldn't go. The day before we were due to travel, my wife had a serous injury while training in the gym, which meant we couldn't make it. The medial advice we received, was clear, my wife needs to rest and cant travel. We informed these crooks with 20 minutes of speaking to the Doctor. We have written prove of my wife's injury from our Doctor. These crooks are unwilling to rearrange or refund, they prefer to rob our £170. Currently taking them to court. They are blaming the hotel, my contract is with these crooks not the hotel. DONT USE THESE PEOPLE.”

Helpful Report

Posted 2 months ago

“Easy to use website, easy to order either post or e voucher. Very quick delivery.”

Helpful Report

Posted 2 months ago

“My friend recommended this for my son, she done it for her son and he really enjoyed the cars, He's just passed his test and this is the perfect gift for him, can't wait to see his face Christmas morning,”

Helpful Report

Posted 2 months ago

“Customer services refused to help with an expired voucher. Only a few months out of date, but absolutely no flexibility from this company. They give a short 18 months validity, when UK Government recommends minimum 2 years and other countries such as Ireland require 5 years. I hope anyone reading these reviews will note that all positive reviews are related to the voucher purchases (they are very happy to take your money), but all negative reviews are related to using the vouchers. Don't waste your money or place the recipient of your gift in a difficult position. The chances are that your money will just build the profits of this company and not be used by your friend or relative.”

Helpful Report

Posted 2 months ago

“It was easy to follow and well presented. Look forward to the experience.”

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Posted 2 months ago

“Lovely little flat with really pleasant patio area. Very clean & well maintained.”

Helpful Report

Posted 2 months ago

“Their website is easy to use and their delivery service is excellent.”

Helpful Report

Posted 3 months ago

“SUPER SMASHING GREAT CAN SALWAYS FIND A GREAT EXPERIENCE IN OUR ARE THANK YOU”

Helpful Report

Posted 3 months ago

“I wanted a voucher for a birthday gift. The birthday is on Wednesday. Obviously a lot of water still needs to go under the bridge before I can give you any other feedback. END”

Helpful Report

Posted 3 months ago

“I had a very good experience with this company. For some reason I was going to my old address when I received the email. I paid on PayPal. I contacted them to ask why it had done this even though I removed it. They contacted the company on my behalf and managed to sort it out and it arrived the next day. No issue at all. Great job 👏”

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Posted 3 months ago

“Easy process and the gift exactly fits what I was looking for.”

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Posted 3 months ago

“Easy to use looks great”

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Posted 3 months ago

“The whole process was very simple and very straightforward.”

Helpful Report

Posted 4 months ago

Activity Superstore Ltd is rated 4.1 based on 875 reviews