Activity Superstore Ltd Reviews

Name: Activity Superstore Ltd
Address: Activity Superstore 41-45, High Street, High Street, Saffron Walden, United Kingdom (GB)
Rating: 4.11

4.1 Rating 876 Reviews

79 %

of reviewers recommend Activity Superstore Ltd

Company Reviews

Metrics

Info

4.1

Based on 876 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Activity Superstore Ltd 5 star review on 24th October 2024

Anonymous

Activity Superstore Ltd 1 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a few issues regarding my purchases & needed some help with an exchange due to location & were unable to find a place nearby for my chosen gift for my mum but the customer services team were excellent with sorting out an exchange for me & even told us there personal experiences with the new choice in experience we had chosen & how we would love it! Thank you so much for the help!”

Helpful Report

Posted 1 year ago

Hi Sophie, Thank you for your wonderful feedback! 🙌 We are very glad that you were happy with your purchases, and that our customer service team was able to assist you with any queries that you may have had. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Team very helpful sorting a date for us, thanks.”

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Posted 1 year ago

Hi Kev, Thank you for your positive feedback! 🙂 We are very pleased you were happy with the level of customer service you received. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Great customer service Found the website quite stressful and confusing at times”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to share your feedback. We are delighted to hear that you were pleased with the level of customer service you received. However, we sincerely apologise for any difficulties you encountered whilst using our website. Your input is invaluable to us, and we appreciate all forms of feedback as they contribute significantly to our efforts to enhance and improve our services. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Activity superstore are very professional. Experience was amazing mega value for money. Process was easy to follow. Would definitely recommend this company”

Helpful Report

Posted 1 year ago

Hi, Thank you for your kind feedback! 😎 We are very glad you were happy with the level of service you received on this occasion. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“The voucher redemption process was easy and quick. Unfortunately however, my voucher expires this week and I have been unable to book a suitable location for my Segway experience. All of the locations in my area are either not possible for me to make it, or are too far away. Which means I am likely going to be unable to book the Segway experience and lose the voucher.”

Helpful Report

Posted 1 year ago

Hi Ronald, Thank you for sharing your experience. We are delighted to hear that your voucher redemption process was swift. However, upon further investigation it appears that we did not receive any prior communication from you regarding challenges in finding a suitable location or booking your experience. It is worth noting that your voucher remains valid for 12 months, and we did not receive any correspondence from you until just 6 days before the expiry date. Please be aware that for this experience, we recommend a booking lead time of 4 to 6 weeks. If you still intend to use your voucher, you do have the option to extend its validity for an additional 6 months by logging into usemygift.com, subject to a fee. We appreciate your understanding and look forward to assisting you further. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Very helpful when I contacted with questions about how to use the voucher I was given as a gift.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your kind feedback! 🥰 We are very pleased that you found our customer service team to be helpful in assisting with any queries you may have had. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Customer service were very helpful, prompt replies and nothing was a bother! Would hightly recommend 👌”

Helpful Report

Posted 1 year ago

Hi Alanah, Thank you for your wonderful feedback! 🙌 We are very glad you were happy with the level of customer service you received. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“the purchase of the day out was very simple and straightforward i thought the price for driving the train voucher was very good and worth while”

Helpful Report

Posted 1 year ago

Hi, Thank you for your kind feedback! 😎 We are very glad that you were happy with your experience. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“I managed to change my experience to a hotel booking. It did take a bit of time but was fairly easy to do.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your kind feedback! 😎 We are very pleased that you were happy with your experience. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“I had a lot off problems booking an experience and found the process longwinded and very stressfull the Customer service was reàly helpfully”

Helpful Report

Posted 1 year ago

Hi Jason, Thank you for taking the time to share your feedback. I am sorry to hear that you encountered difficulties whilst attempting to book your experience. After a thorough review, it appears that we have not received any communication from your regarding this matter. If you could please send any specific concerns or issues you faced to reviews@activitysuperstore.com, I would be more than happy to personally investigate this further on your behalf. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Had a great day, driving some great cars around the top gear track at Dunsfold, including being the first customer to drive their new Ferrari 488. Wow!”

Helpful Report

Posted 1 year ago

Hi Paul, Thank you for your positive feedback! 🙂 We are very glad that you enjoyed your experience day at Dunsfold. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Purchased a 3 car driving experience, smooth and easy process to follow. Loads of available dates and cars.... excited for this in February 2024 its booked for. Excellent value for money. Would 100% recommend activity superstore.”

Helpful Report

Posted 1 year ago

Hi Stuart, Thank you for your kind feedback! 😎 We are very pleased you were happy with your supercar experience. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Had a nice stay, lovely staff and great service”

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Posted 1 year ago

Hi, Thank you for your 5 star feedback! 👍✨ We are very glad you enjoyed your stay, and found the staff and service to be pleasant. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“We had the most gorgeous family photo shoot in Birmingham with a voucher from Activity Supertore. We felt completely at ease, the photos were beautiful and exceptionally high quality. We would recommend this to friends and family members.”

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Posted 1 year ago

Hi Catherine, Thank you for your wonderful feedback! 🙌 We are very pleased that you were happy with your photoshoot experience. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“I brought my son 3 vouchers all good prices and the website was easy to use to book all of the vouchers. The experiences were great and good value for money.”

Helpful Report

Posted 1 year ago

Hi Kayleigh, Thank you for your positive feedback! 🙂 We are very glad your Son's were happy with their experiences. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“I found booking fairly straightforward and look forward to the experience day booked.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your kind feedback! 😎 We are thrilled that you found booking your voucher to be so straightforward. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“I would highly Recommend this Segway Experience - it’s easy to get the hang of it and it’s so much fun.”

Helpful Report

Posted 1 year ago

Hi Philip, Thank you for your 5 star feedback! 👍✨ We are very pleased you were happy with your Segway experience and found this easy. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Excellent selection of activities, cannot fault the swift delivery following the order”

Helpful Report

Posted 1 year ago

Hi Anthony, Thank you for your wonderful feedback! 🙌 We are very pleased that you were happy with the range of activities offered, and the delivery for this. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Really happy with Activity Superstore. Easy to navigate options, lots of choice of venues and dates. Would recommend”

Helpful Report

Posted 1 year ago

Hi, Thank you for your positive feedback! 🙂 We are very pleased that you were happy with your voucher. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“What a bad company/concept To book an activity you have to give a number a dates - wait 2-3 days for activity superstore to check availability and then email you to confirm no availability for your chosen dates - you then start again and choose more dates - this happened 3 times for us and we still haven't booked our activity - they have now charged us to expend your voucher! Terrible service - terrible concept - save your money - if you want to buy an activity just book it direct with the provider!”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to provide us with your feedback. I would like to extend my sincere apologies for any dissatisfaction you experienced with the booking process for your experience. It is important to note that we communicated with you via email to clarify that we do not have real time availability and that enquiries need to be forwarded to the supplier for confirmation. Regarding your voucher extension for the weekend bookings, we did reply to your email, but it seems we did not receive further communication from you regarding the processing of this extension. I kindly request that you respond to this email, or reach out to me directly at reviews@activitysuperstore.com. I am more than happy to conduct a thorough investigation into this matter for you. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

Activity Superstore Ltd is rated 4.1 based on 876 reviews