Activity Superstore Ltd Reviews

Name: Activity Superstore Ltd
Address: Activity Superstore 41-45, High Street, High Street, Saffron Walden, United Kingdom (GB)
Rating: 4.11

4.1 Rating 876 Reviews

79 %

of reviewers recommend Activity Superstore Ltd

Company Reviews

Metrics

Info

4.1

Based on 876 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Activity Superstore Ltd 5 star review on 24th October 2024

Anonymous

Activity Superstore Ltd 1 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant day out with my boy using his voucher to do go karting he loved it”

Helpful Report

Posted 1 year ago

Hi Ashley, Thank you for your kind feedback! 😎 We are very glad you were happy with your experience day, we're glad he enjoyed his day. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Amazing experiences so easy and friendly to use. I only use activity superstore to purchase any of my experiences.”

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Posted 1 year ago

Hi Naomi, Thank you for your 5 star feedback! 👍✨ We are very pleased you were happy with your experience. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Great price on my activity, (a 2 night hotel stay) best part was it was all dog friendly hotels and we have 2 pooches so it was perfect, easy to navigate around the site and choose /research the hotels, we look forwards to our stay!”

Helpful Report

Posted 1 year ago

Hi, Thank you for your wonderful feedback! 🙌 We are very glad you were happy with your experience. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“When you contact the team they are very kind, polite and helpful”

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Posted 1 year ago

Hi James, Thank you for your positive feedback! 🙂 We are very glad that you found our customer service team to be so helpful in assisting with any queries you had. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Due to the unexpected death of my daughter, I was unable to use my experience. I called customer service and they extended the voucher. The process was easy and they were very supportive. I have used this company before and love the range of experiences. There is something for everyone.”

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Posted 1 year ago

Hi Jennifer, Thank you for your kind feedback! 😎 Please accept my sincere condolences on the loss of your Daughter, our thoughts are with you. We are very glad that you found our customer service team to be so helpful is assisting with any issues you may have had with your voucher. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Amazing customer service! They were so helpful when I needed my voucher validating, and responded in a timely manner. Thanks.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your 5 star feedback! 👍✨ We are thrilled you were happy with the level of customer service you received on this occasion. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Easy to use. Very friendly & helpful. Have been back already... Thank you. 😊”

Helpful Report

Posted 1 year ago

Hi Becky, Thank you for your wonderful feedback! 🙌 We are very glad you found your voucher so easy to use, and was happy with the level of customer service you received. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Very easy to navigate the site and to book your activity. I had a question before booking and the activity superstore got back to me super quickly in regards to this!”

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Posted 1 year ago

Hi Stacey, Thank you for your positive feedback! 🙂 We are very glad you found the site so easy to use. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“As we were nearing the end of the voucher period, we had to apply for an extension and pay to do so. It was a little convoluted and it involved the website and phonecalls but we got there in the end. Hopefully it worked but we are yet to do the activity.......”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your feedback with us. We do emphasise that all vouchers must be booked and utilised by their designated expiry date, so I can only apologise if this has led to confusion. To provide more specific assistance, I would require your voucher information, which unfortunately has not been provided in this correspondence. If you could kindly email this information to me at reviews@activitysuperstore.com, I would be more than happy to investigate further into this matter on your behalf. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Tickets were easy to download,had a great experience watching the British super bikes at donnington park.👍🏻”

Helpful Report

Posted 1 year ago

Hi Daniel, Thank you for your kind feedback! 😎 We are very pleased you found your voucher easy to use. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Was very simple to use and good customer service throughout”

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Posted 1 year ago

Hi, Thank you for your 5 star feedback! 👍✨ We are very pleased that you found your voucher simple to use, and was pleased with the level of customer service you received. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Customer service is shocking, it would appear that the only way that this company operate is to provided inaccessible activities and need add as main obstacles as possible Do not bother with this company for activity days - you will just be wasting your time and money”

Helpful Report

Posted 1 year ago

Hi Marc, Thank you for taking the time to share your feedback. I can verify that you had a conversation with our customer service team, who were pleased to help you secure your experience booking. I understand that you later expressed a preference to use your voucher in the summer. However, the expiry date for your voucher was clearly stated as 20th October on usemygift.com, I can only apologise for any oversight in this regard. Should you have any further concerns or would like to discuss this matter in more detail, please do not hesitate to reach out to our customer service team. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Love the great choice of activities and prices to suit everyone”

Helpful Report

Posted 1 year ago

Hi, Thank you for your kind feedback! 😎 We are very pleased that you had a wide range of activities to choose from. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“The process of activating the voucher was really straightforward. Incredibly good value for money. Two night get away choice of locations was good. We chose Bournemouth and the Hotel was great with everything needed for a relaxing break including the Spa.”

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Posted 1 year ago

Hi Christine, Thank you for your 5 star feedback! 👍✨ We are very pleased you found the process of activating your voucher to be easy and that this was good value for money. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Excellent service with so many experiences to choose from! We are looking forward to our air bnb in Norfolk in the New Year!! Thank you wonderful gift to recommend x”

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Posted 1 year ago

Hi Sue, Thank you for your wonderful feedback! 🙌 We are very pleased that you were happy with the level of service you received and the range of experiences you had to choose from. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Very easy to validate voucher and book experience using site”

Helpful Report

Posted 1 year ago

Hi, Thank you for your positive feedback! 🙂 We are very pleased you found your voucher easy to validate. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“They were very helpful when I needed to extend the voucher and change what it was for. Also to arrange the booking for the event was handled very efficiently.”

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Posted 1 year ago

Hi Brenda, Thank you for your kind feedback! 😎 We are very glad our customer service team was able to assist you in easily getting your voucher extended. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Family fun”

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Posted 1 year ago

Hi Sally, Thank you for your 5 star feedback! 👍✨ We are very glad you were happy with your voucher, and we hope you all enjoyed your experience. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Hard to get an answer,still not sorted activity are all at least a forty minute drive away Have asked for help to exchange for a meal closer to where i live but no response just get told to sort myself , so i have still not used this present , i wonder how many people just give up and the company gets to keep the money as they never offer to refund or sort for you . sorry but would not use again”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to provide your feedback. I can only apologise for the disappointment you experienced with your initial chosen experience. After reviewing our correspondence, it appears that you reached out to our customer service team enquiring about the voucher exchange process. We promptly responded with a link to our user friendly exchanges website, designed to facilitate easily online voucher exchanges. Unfortunately, we did not receive a response from you. Please know that our customer service team would have been more than happy to assist you further in selecting a different experience. If you would like to proceed with exchanging your voucher for an alternative experience, please do not hesitate to contact me at reviews@activitysuperstore.com. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Afternoon tea lovely!”

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Posted 1 year ago

Hi, Thank you for your positive feedback! 🙂 We are very glad that you were pleased with your afternoon tea. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

Activity Superstore Ltd is rated 4.1 based on 876 reviews