Activity Superstore Ltd Reviews

Name: Activity Superstore Ltd
Address: Activity Superstore 41-45, High Street, High Street, Saffron Walden, United Kingdom (GB)
Rating: 4.07

4.1 Rating 895 Reviews

78 %

of reviewers recommend Activity Superstore Ltd

Company Reviews

Metrics

Info

4.1

Based on 895 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Activity Superstore Ltd 5 star review on 24th October 2024

Anonymous

Activity Superstore Ltd 1 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

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“We have not yet recieved the item”

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Posted 19 hours ago

“NEVER ANY AVAILABILITY Tried to book one of their driving experiences multiple times. Despite repeatedly trying to book the experience there was never any availability in a location within a reasonable distance to where I live despite extending my search area substantially. The voucher validity was extended after a payment but still I could not book the experience. I was advised by customer support to look in the North of the county which is hundreds of miles away from where we live. The company now refuse to extend the voucher again referring to their terms and conditions. Will not use them again and will not refer them to anyone.”

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Posted 1 week ago

“Easy enough to do, given as a gift, havent had any feedback as yet re: the actual afternoon tea as this has not yet been booked up. Would use again :)”

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Posted 2 weeks ago

“Bought a voucher for a present. The process was straightforward. Thanks”

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Posted 4 weeks ago

“Don’t waste your money The wife received a voucher from our son for Mother’s Day. Followed the instructions to register with the activation number and obtain the unique voucher number. This all went fine. Chose a venue for a lunch but then found out it was only available to use in the evening, as it would be a 100 mile round trip decided we did not want to do this. Contacted Activity Superstore who advised me what to do to choose alternative. Chose alternative venue for an afternoon tea and all seemed well until I received an email from Activity Superstore who advised me that my chosen venue would be closing for business before my chosen date and that I should choose an alternative. Chose an alternative venue for afternoon tea and was advised that I needed to book direct. Rang the venue to be advised that they did not recognise the voucher code and that I should contact Activity Superstore. Contacted Activity Superstore who said they would sort it out. Did not hear anything for a couple of weeks so rang the venue again who confirmed that no one had been in contact with them. I again contacted Activity Superstore who asked me to let them have suitable dates and they would sort it out for me. After almost 2 months no further response from Activity Superstore despite several chasing emails to which one only receives an auto response advising that they respond within 2 days. Unfortunately you cannot ring them and purely reliant on whether they decide to respond to an email. If you get an email response from either a Katie, Jaz, May or Millie don’t believe anything they tell you as it will be pure fiction. Happy to take the money but not provide the gift.”

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Posted 4 weeks ago

“I bought this steam train and overnight hotel for two as a gift. Firstly they wanted to just send me an email instead of a gift pack. I requested a gift pack. We wished to extend the experience. Firstly I had to activate the voucher and that appeared to have been successful. I then emailed you to ask how I could extend the date. I received a reply and was told how to do so on the website. Firstly I was prompted to input my voucher code ( I was told it had already been activated) I ended up talking to an " agent " who told me my voucher hadn't been activated ( I resent being accused of being a liar) the agent then activated my voucher ( again) but didn't tell me to check my email for code. I finally got onto the extend section and the trip was in two parts, Hotel overnight stay and separate train trip. I ended up inputting my debit card TWICE! given the trip is one trip in two parts why was it separated into TWO? have I paid Twice to extend? That is outrageous as I have paid for one trip. You made a simple task difficult, confusing and I am NOT HAPPY with the whole process. I want to know if you have charged each part of the experience Twice? There was no information at time of booking that I would be charged x2 £20 as its your company who sell this experience. I was so upset that this was so stressful. I got so angry I almost threw this in the bin. You made a simple service so horrendous and unprofessional. I won't purchase anything else from you. Rachel Sapsford-Gee”

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Posted 4 weeks ago

“Incredible service!! Michael at Activity Superstore went up and beyond to help solve my booking problems. He checked in with me to check I was getting the right level of care as the ‘third party’ booking company made a few mistakes resorting in a very stressful morning!!He arranged a beautiful lunch last minute and in time before our show. Communication was on point. Really happy with the service Activity Superstore delivered, they rectified a stressful morning which turned out to be a lovely afternoon in London. Very happy customer :-)))))”

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Posted 1 month ago

“Worst experience ever, once we redeemed our voucher we were passed to OMG hotels to organise booking, by far one of the worst companies I have ever dealt with, took them a year to organise a booking due to no availability, had to pay extra, then cancelled our booking the night before, was a present for my wife, still owe us money”

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Posted 1 month ago

“Order Ref. 1496557: you have banked my money. You promised delivery on 3.1.25 (my dughter's birthday). This did not take place. Despite me asking 4 times for information, you have never replied. I am contacting you via this review because you won't reply. My daughter still has not got her birthday present and you have my money. Can you rectify the problem or will you force me to take this complaint elsewhere? Robert Bickerton (bob.bickerton@hotmail.com)”

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Posted 1 month ago

“Dont shop with Activity Superstore, They rip people off! They keep your money and don't give you what you have paid for and ignore your emails. This is what they have done on us and other people too i have now found out on the Internet.”

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Posted 1 month ago

“Having issues with the booking. Have activation number but the voucher number appeared quickly then disappeared. Have emailed but got no reply, even though it promises response in 15 minutes.”

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Posted 1 month ago

“I’m still yet to hear from someone about booking my activity?! It’s been over a week.. you need a phone number so we can speak to humans”

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Posted 1 month ago

“Dont shop with Activity Superstore, They rip people off! They keep your money and don't give you anything in return and ignore your emails. This is what they have done on us and lots of other people too i have now found out. They are scammers.”

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Posted 1 month ago

“Buying a gift from this company turned out not to be a good experience. There are 4 options to obtain the voucher for the gift. Email to the buyer, email to the recipient, posted to the buyer or posted to the recipient. Neither postage option are available when you actually come to buy. The 'buy now' button actally prevents you from selecting any option so I ended up with an email, which I didn't want. OK, I can still use it as a gift, but cardinal sin from the company; no reply from the emails I sent asking them to contact me. Let's hope the booking process goes well.”

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Posted 1 month ago

Thank you for taking the time to leave us your feedback Kevin. Please accept our sincere apologies that you have not had a response to your emails. I have checked our system for any emails from yourself using the email address provided on this platform, and the email address on your order, and cannot see that you have been in touch with us. We do respond to all customer enquiries via email within 48 working hours, and you can always request a call back using the below website link if you require urgent assistance. https://activitysuperstore.youcanbookme.com/ With reference to the troubles you experienced when placing your order, we apologise if this was unclear. You are able to choose any of the four delivery options that you have mentioned, to deliver to the recipient you just have to untick the "Deliver to billing address" option on the basket. We will be sure to relay your feedback on to the relevant team to see if we can make this clearer for future customers. Best wishes, Activity Superstore

Posted 1 month ago

“Cant book!!”

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Posted 1 month ago

Thank you for raising your concerns Gail. I'm sorry you're experiencing any difficulty in booking your experience. I can see that you have successfully activated your voucher on www.usemygift.com. You were then provided with a contact number to call our Experience Provider directly in order to book your experience. Please do so at your convenience by calling 0330 191 3970. Best wishes, Activity Superstore

Posted 1 month ago

“A Fantastic gift for my partner for Christmas”

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Posted 2 months ago

“very easy to navigate around the webpage and find what you are looking for”

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Posted 2 months ago

“Very good site”

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Posted 2 months ago

“I made a mistake when ordering by putting my old address and they corrected with no issues what so ever. I thought it was going to be a nightmare and probably lose my money and gift but it was corrected within 24 hours thank you so much”

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Posted 2 months ago

“Great Xmas present with super fast delivery and reasonably priced. Would definitely recommend”

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Posted 2 months ago

Activity Superstore Ltd is rated 4.1 based on 895 reviews