Window Films Direx Limited Reviews

Name: Window Films Direx Limited
Address: Window Films Direx Limited, Unit 1 Hudsons Drive, Hudsons Trading Estate, Cotteridge, Birmingham
Rating: 4.75

4.8 Rating 2,052 Reviews

95 %

of reviewers recommend Window Films Direx Limited

Company Reviews

Metrics

Info

4.8

Based on 2,052 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

1216677227

Email:

m.kelly@activewindowfilms.co.uk

Location:

Window Films Direx Limited,
Unit 1 Hudsons Drive, Hudsons Trading Estate,
Cotteridge
Birmingham
B30 3BB

Window Films Direx Limited 5 star review on 17th March 2025

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order, delivery was on time, the 3 stars are for the lack of communication, No email to say item shipped, No tracking number supplied, even on the site in my order onfo it just said shipped and the tracking box left blank, Knowing when my packages are going to arrive are a major factor when I buy online, not knowing causes all kinds of problems with the carrier Royal Mail, I live in apartments so if not home they take the item back to depot and after 2 attempts it goes missing in there system. I even emailed asking for an update and the tracking number but Active failed to reply. If they could just be bothered to input buyers tracking numbers to the order it would of made this review a 5 star.”

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Posted 2 weeks ago

“Not used yet will review when I fit it”

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Posted 3 months ago

“window tint was of good quality and provided good privacy during the day, but there were some creases in film from when it was put on the roll, delivery was fast.”

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Posted 4 months ago

“It does the job, very difficult to put on the window and leaves lots of bubbles.”

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Posted 6 months ago

“ty as requested”

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Posted 10 months ago

“Quality has gone down,but good in return and delivering products.”

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Posted 1 year ago

“how do I know I have only just had the product this is the trouble with reviews they are written just after purchase and not after reasonable use ask me again in 6 months”

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Posted 1 year ago

“Order incomplete- these things happen but four emails repeating myself and photos needed for it to be corrected over two days. Great product but service not so good.”

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Posted 1 year ago

“Just received and wont be using for a few weekks.”

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Posted 1 year ago

“After purchasing film from a different supplier in the past I found this film far more difficult to apply. To the point that I actually damaged it and was unable to fit at all. I could not return as the instructions stated this was not an option if damaged during application.”

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Posted 2 years ago

“I have NOT received my order. I am still waiting for my order .”

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Posted 2 years ago

“no probs but for delievery which took one week.”

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Posted 2 years ago

Many thanks for your review. We are truly sorry to hear of your disappointment. We are glad to note you’re item has now been received, you selected the free shipping option, Unfortunately, the issue in transit has been caused by Royal Mail strike action. This has caused delays of a couple of days on some postage, our service is now running like normal, and we are very sorry for any inconvenience caused, if you need any further help, please let us know.

Posted 2 years ago

“I thought the sample film was rather flimsy in comparison with eg 'Brume' and the pattern I selected obscured more of the outside view than I wanted. I am now considering Adobe films. Thank you”

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Posted 2 years ago

Many thanks for your review. We are truly sorry to hear of your disappointment; the film purchased is a standard professional polyester pattern, and the thickness is exactly the same as both competitors listed on a like-for-like Film, noting that ours certainly still has the edge, though, in terms of value for money. The thicker film from Brume you're referring to would most certainly be a vinyl-based film on a paper release liner; it’s not as durable as the polyester but does feel thicker to the touch. We also stock this type of film, and it’s cheaper per meter. If you would like help selecting this type of product, please do let us know, and we can tell you the patterns that use it.

Posted 2 years ago

“The tint quality is good however the red edge tint tool left hairline scratches on the tint on application. On feeling the tool edges, it is not smooth hence caused the fine scratches.”

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Posted 3 years ago

“The attached coving on the back of the film is very difficult to remove. But the video does help .”

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Posted 3 years ago

“prompt, efficient delivery. waiting a few weeks as advised to see if surface 'settles down'”

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Posted 4 years ago

“I have now applied my window film. I must say it did not do as much as I thought it would.”

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Posted 4 years ago

“Haven't received it yet”

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Posted 4 years ago

“Sorry. This hasn't been delivered yet. Requested Postman to deliver next door and request was ignored so still not received!!!”

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Posted 4 years ago

“We have ordered 5 or 6 samples to see which colour we want to use. We have found the colour we like but unfortunately there is no table on the sample so we don't know what to order?”

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Posted 4 years ago

Window Films Direx Limited is rated 4.8 based on 2,052 reviews