Window Films Direx Limited Reviews

Name: Window Films Direx Limited
Address: Window Films Direx Limited, Unit 1 Hudsons Drive, Hudsons Trading Estate, Cotteridge, Birmingham
Rating: 4.75

4.8 Rating 2,052 Reviews

95 %

of reviewers recommend Window Films Direx Limited

Company Reviews

Metrics

Info

4.8

Based on 2,052 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

1216677227

Email:

m.kelly@activewindowfilms.co.uk

Location:

Window Films Direx Limited,
Unit 1 Hudsons Drive, Hudsons Trading Estate,
Cotteridge
Birmingham
B30 3BB

Window Films Direx Limited 5 star review on 17th March 2025

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not received my order”

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Posted 1 month ago

“As of January 29 this product has not yet been delivered”

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Posted 1 month ago

Thank you for your feedback. I can see that your order was placed on January 28, and you selected our Royal Mail 48-hour free delivery service. As advertised, this service typically takes 3-5 working days to arrive. Your parcel was successfully delivered on January 30, which is within the expected timeframe. I also noticed that you placed another order with us a couple of weeks later, which we truly appreciate! 😊 If you have any concerns or need any assistance, please feel free to reach out—we're always happy to help. Zara

Posted 1 month ago

“Order something on a Thursday afternoon, about 2pm, and paid extra for 24hr delivery as I needed the item on the Friday. The package was not dispatched until Friday, meaning it did not arrive until the following Monday, which was utterly useless. I've now got something I don't need.”

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Posted 2 months ago

Thank you for your feedback. I’ve looked into your order, and I can see that it was placed on Thursday at 2:28pm, which was 28 minutes after our daily cut-off time of 2:00pm. As a result, it was processed and dispatched on the next working day, Friday, January 17th. The delivery service you selected was Royal Mail 24, which is advertised as a 1–2 working day service. Your parcel was delivered to Glasgow on Monday, January 20th, which means it arrived on time and within 1 working day of dispatch. I completely understand that this may not have matched your expectations, and I’m sorry for any frustration caused. If there’s anything we can assist with, please don’t hesitate to reach out. Zara

Posted 1 month ago

“Well delivery later than told & the mirror side not on out side simply won’t use this company again”

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Posted 3 months ago

“Ordered mirrored film and it’s not as mirrored as we expected it to be. Not happy with my purchase. Very disappointed”

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Posted 3 months ago

“We have bought 1.5m x 10m window film. There are very fine scratches which are only visible when you install the product. I have called the team and they said that I should have checked the product before installing it? First how can you check 10m long product? We just don't have that much space. Even though one has 10m long room, it need to be placed against light after peeling it. Really upset. Asked for refund and requested to collect rest 8.2m and damaged 1.8m. Telephone contact was poor service so now emailed the company.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your feedback. We are sorry to hear about the issue you encountered with your window film and would like to address your concerns. As stated in our product guidelines, we strongly recommend inspecting all products prior to installation to ensure they meet your expectations. We understand that checking a 10m roll in its entirety may seem challenging, but the film would have needed to be fully unrolled to apply it to the glass. If there had been scratches present before installation, they would likely have been visible at this stage, prior to affixing the product to the surface. The fact that the scratches only became apparent after installation suggests that they were likely caused during the application process. However, we want to assure you that, regardless of the circumstances, we are more than happy to work with you to resolve the matter. We note that you are requesting a full refund but have declined to return the remaining unused film. While we aim to be as accommodating as possible, refunds cannot be processed without the return of the product. As an alternative, we would be happy to provide a replacement roll to ensure you receive a flawless product. Please let us know how you would like to proceed. We are committed to finding a solution that works for both parties and appreciate your cooperation. Zara

Posted 3 months ago

“No sign of order and zero customer service!!!!!”

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Posted 6 months ago

“Not as easy to put on as made out to be from video, even with full kit. Left marks all over window on external side. Going to have to order from different company”

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Posted 8 months ago

“Unfortunately the window film I received was not at all what I selected. I was expecting a white frosted look but got a grey unfrosted version which is not useable. Disappointing”

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Posted 1 year ago

“I've not had my products yet”

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Posted 1 year ago

“Never received my order They don’t respond to my emails”

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Posted 1 year ago

“Use other suppliers even if you pay slightly more; you might actually get what you request. I purchased samples to get the colour correct so not to be disappointed with screen to reality texture and tone. All samples requested were dark because my counters are light and I'm not a fan. Until I decide on the remodeling I wanted to basically do a live mood board with paint and contact vinyl etc. After samples arrived I was so pleased I found one exactly what I imagined which is rare. I order what I need but what a waste of time. I was sent Light Oak and I ordered (Dark) Aged Oak. Now usually I would be mindful of mistakes but due to the time of year I wanted my kitchen to be cute and set for the festive season and greeting guests and sadly it wasn't. I now have to wait until they re-open on the 4th January with no one monitoring emails. I wasn't going to do a review yet but at this point I'm channeling "Karen" because I'm a tad annoyed at the level of service and want to prevent this from happening to someone else in the meantime.”

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Posted 1 year ago

“Whole film came with scratches.”

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Posted 1 year ago

“Still haven’t received our order!!!”

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Posted 1 year ago

“They sent me the wrong product, not what I ordered.”

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Posted 1 year ago

“Slight bubbles in film and cut 5cm short so useless and absolutely no response”

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Posted 1 year ago

“Terrible. They do not respond to emails, I wanted my order refunded and cancelled and no response. Still waiting for my order to be refunded. What a joke of a company.”

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Posted 1 year ago

Thank you for your feedback Mr Zien, we sincerely apologize for any inconvenience you've encountered. I can confirm that we received an email from you requesting your order to be cancelled. Unfortunately, as the order has already been delivered, it's not feasible to cancel it at this point. However, if the product is, for any reason, unsuitable for your needs, we warmly invite you to return it for a full refund. Once again, we deeply regret any distress caused, and we appreciate your understanding in this matter. Kind regards Martha

Posted 1 year ago

“The service from the company was great, ordering was simple, delivery was good, i brought enough to do a couple of windows on the front of my house, I have fitted various window films before so knew what I was doing, for a change I read the instructions, peeling of the film was very difficult and frustrating, stuck to the windows ok but creased in the corner, I then stood outside and looked in and could see through into the lounge, it did not give me as much privacy as I had hoped or thought it would after looking at the website, I have put the rest of the film in the bin and will search for a different product.”

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Posted 1 year ago

Thank you for sharing your feedback regarding our window film product. We appreciate your kind words about our service, ordering, and delivery process, but we regret to hear about the challenges you faced while installing the product and the level of privacy it provided. One-way mirror window films work based on the principle of light balance and reflection. During daylight hours when it is brighter outside, the film gives the exterior of your windows a mirror-like effect, enhancing privacy by preventing people from seeing inside. However, if it is darker outside and brighter inside, like in the evening when indoor lights are on, the effect can reverse. To optimize privacy, it's essential to apply the film to all windows in a room. If some windows are untreated, they can disrupt the light balance, which in turn can affect the effectiveness of the one-way mirror effect of the film. Your feedback regarding the challenges of applying the film without causing creases is valuable to us. I'm sorry to hear that you had difficulties in this regard. We understand that proper application can be crucial to achieving the desired result and will consider this feedback as we strive to improve our product and its instructions. If you still have unused film, we invite you to return it for a full refund. Our customer service team is here to guide you through this process. Again, thank you for your feedback. We're committed to ensuring that our products meet your needs and expectations. If you have any more questions or need further assistance, please don't hesitate to reach out. Kind regards Martha

Posted 1 year ago

“Would not buy this again I have been trying for a week now to get the mirror film to stay on the glass I have done everything quoted on the instructions and even checked the video. This is a terrible product as it keeps peling off the glass over night.”

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Posted 1 year ago

“Awful!! The second time my order has gone wrong! Received both window films damaged. With scratches within the panels.”

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Posted 1 year ago

Window Films Direx Limited is rated 4.8 based on 2,052 reviews