Window Films Direx Limited Reviews

Name: Window Films Direx Limited
Address: Active Window Films, Unit 1 Hudson Drive, Hudson Trading Estate,, Birmingham
Rating: 4.76

4.8 Rating 2,022 Reviews

95 %

of reviewers recommend Window Films Direx Limited

Company Reviews

Metrics

Info

4.8

Based on 2,022 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01216677227

Email:

m.kelly@activewindowfilms.co.uk

Location:

Active Window Films, Unit 1 Hudson Drive, Hudson Trading Estate,
Birmingham
B30 3BB

Window Films Direx Limited 5 star review on 10th November 2024

126

Anonymous

Anonymous // 01/01/2019

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“Needed a large quantity of quality coach lining tape. Active Window Film had exactly what we wanted, at a fair price and supplied within a few days. Great product and service.”

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Posted 1 year ago

“Fantastic easy to use and the main thing gives you privacy from the outside but lets you see out from the inside would highly recommend thank you”

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Posted 1 year ago

“The film arrived beautifully packed. Inside were excellent instructions and the offer of verbal help on the telephone if we had any problems. Our window is small and panelled so we were fixing small areas, one at a time and the result is exactly as we wanted.”

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Posted 1 year ago

“First class service.”

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Posted 1 year ago

“excellent product does what it says on the box so easy to fit”

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Posted 1 year ago

“Over the moon with the product, and very fast delivery was surprised at how quickly, would use again.”

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Posted 1 year ago

“Quick turnaround and exactly what I needed for reducing sunlight in a south facing conservatory gable end. Easy to fit and cut to exact size. I've been meaning to do this job for a while.”

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Posted 1 year ago

“The product was ok. It does the job it’s supposed to and if you follow the YouTube film it’s easy to fit. I received my package, opened the box, removed the tube with the film and threw away the packaging. The following day I did the job. When I opened the tube I noticed that the two pieces I had ordered were only one? I went on line to check my order in case I had made a mistake? No, I had ordered two pieces. I used the messaging service to notify the business of the error but received nothing back other than the automated reply. I still haven’t had a response some 10 days later. I eventually managed to find a phone number and rang them. I explained the issue and was asked by the representative to scan my order copy and they would check who has packed the box. I said I had my order on email but the box and its contents were in the bin and it had since been emptied. She said that therefore there was nothing that could be done as the identifier for the employee who packed the box was on the hard copy of the order. I said that whatever it says on the order I am still missing a sheet and finding someone to blame at your end is not something of my concern. I appreciate that there will be some customers out there who will mess up a sheet and then declare it missing but in truth it’s not that difficult to fit so this should not be the case. Plus I’m not in the habit of trying to pull the wool over the eyes of a business for £6.99. The piece, for whatever reason, was genuinely missing and the procedures for investigating this are very weak. The customer is put into the position of being guilty of deception and having to show it’s not the case from the off. An employees double signature is not foolproof as I have found in my case. No doubt once approached the employee would vigorously deny that the order was wrong and I would be left with the consequences. All I can assure you is that there was one tube in the box and one sheet of film in the tube and no matter how many signatures by a member of staff on a bit of paper will convince me otherwise.”

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Posted 1 year ago

Many thanks for your review Garry, I’m very sorry you have had an issue here. I have checked regarding the email you claim to have sent and waited 10 days for a reply. I can confirm we have not received any emails from you, and since your item was delivered eight days ago, you certainly have not waited ten days for a reply. With regards to eventually finding our telephone number, we are somewhat bemused since it’s clearly displayed at the top and bottom of our website on every single page; it’s also listed on google places and almost every major online phone directory. I know many online companies don’t like taking calls, but this is not the case for us. We are more than happy to take calls, to provide customer support. With regards to the missing item, we always request a copy of the packing slip, as we can easily check the CCTV camera that we have on every packaging section if we know who packaged it. As you are refusing to provide it, I can gladly put in a weight check with our courier. This will take a little longer, but will surely resolve this complaint. Again apologies for your issue, but more than happy to look into it further. Kind Regards Martha

Posted 1 year ago

“Very pleased with the film the instructions were very clear.”

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Posted 1 year ago

“Once you get to grips of how to install, it's very easy great quality of films, only little issue was delivery but all good Hands down will be back if we or others needed, recommend”

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Posted 1 year ago

“After purchasing film from a different supplier in the past I found this film far more difficult to apply. To the point that I actually damaged it and was unable to fit at all. I could not return as the instructions stated this was not an option if damaged during application.”

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Posted 1 year ago

“Swift despatch of order,good quality and best price on the Internet.Thank you.”

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Posted 1 year ago

“Bought UV protection window film for my aquarium. It's fantastic. Really good instructions included. Went onto glass very well. No bubbles, absolutely clear. You would never know it was there. Would highly recommend.”

Window Films Direx Limited 5 star review on 24th February 2023

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Posted 1 year ago

“Does the job. Quick delivery well packaged.”

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Posted 1 year ago

“delivered quickly and very easy to apply.”

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Posted 1 year ago

“Your foil did a good job for me, I'm satisfied ! Thanks !”

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Posted 1 year ago

“I ordered the plain white frosted film after getting advice from customer service on the phone. They were helpful and knowledgeable about the products. This particular plain white frosted film was ordered to stop my dogs from seeing out of the window, and has been very successful. Very pleased with my purchase.”

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Posted 1 year ago

“Easy to order online. Quick delivery. Following the leaflet which came with the order and watching the online video on how to apply. I had great success with the first window,.I am hoping the other windows cover as easily as the first!”

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Posted 1 year ago

“The window film arrived promptly after the order was placed. The film was packaged well so it was protected without unnecessary excess. The instruction provided included a video which was easy to follow and apply. Excellent product and first class service. Thank you.”

Window Films Direx Limited 5 star review on 18th February 2023

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Posted 1 year ago

“I had no luck what so ever in applying this to my window. I followed the directions to the letter and the end result was a mess. Lots of bubbles, and the film just slid all over the place. I have small panes in traditional style sash and case windows. I had to try to cut to size, which wasn't possible with scissors to get perfect finish, so tried to use a paper cutter which didn't work either. The whole experience left me exasperated and I gave up in the end. Absolutely gutted as reviews say so easy to apply? Well not for me it wasn't! What is left went in the bin. Disaster! This has totally put me off even trying another make, such a waste of money.”

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Posted 1 year ago

Window Films Direx Limited is rated 4.8 based on 2,022 reviews